ROBERT F. LAZARO

**** *. **** ***** **.

Phoenix, AZ 85042

602-***-****(c) / ad34zk@r.postjobfree.com

PERSONAL OBJECTIVE: Seeking a challenging and responsible growth position to further utilize and expand my Financial, Administrative, Analytical, Customer Service and Leadership ability acquired throughout my overall employment experience.

SUMMARY OF QUALIFICATIONS

Excellent communication skills (oral and written)

Ability to manage, delegate and supervise/assist employees as needed

Proven ability and experience to resolve conflicts, customer related/issues

Six Sigma Certification

Note: In the middle of August 2021 until the end of 2022 I took time off for personal and family business issues. In January 2022 I started and continue to work, as called, on a variety of “Temp Assignments” through local Staffing Agencies, i.e., Professional Placement Services, Robert Half, Kelly Staffing Services and UBER Rideshare.

My last Staffing Assignment was through Professional Placement Services (Feb 5 – 23) as a temp Administrative Assistant for a local car rental company in Phoenix, AZ.

EXPERIENCE

State of AZ Division of Developmental Disabilities (DDD) Nov 2017 – Aug 2021

Claims Specialist II

Process patient medical claims for approval / denial

Enter data according to provider specialty

Process Long Term Care claims in a timely manner

Maricopa Community Colleges Foundation, Tempe, AZ Nov 2016 – Jan 2017

Accountant Assistant (Temp Position)

Performed Basic Accounting tasks

Updated files from previous fiscal years

Processed and uploaded W-9 forms into the system

Bank of America / Merrill Lynch, Chandler, AZ Jan 2016 – Apr 2016

Contractor – Tax Team (Seasonal Position)

Provided “white glove service” for Merrill Lynch Wealth Mgmt. clients with regards to their tax statements (1099 Div, INT, B, MISC)\

Informed clients on general tax statement questions and concerns

Showed patience with difficult clients while maintaining confidence in delivery

Resent statements, report escalations and errors on tax statements

AETNA, Phoenix, AZ July 2014 – Aug 2015

Eligibility Consultant

Resolved calls from members and/or Physician’s offices for medical coverage

Contacted medical facilities / medical offices regarding outstanding payments

Initiated, processed & monitored requests for member coverage with AHCCCS

Assigned physician for members requesting a change of PCP

Bank of America, Phoenix, AZ Jan 2008 – July 2013

Claims Analyst II

Improved response time for the review and processing of customer claims

Resolved Fraud and Non Fraud issues that impacted customer accounts

Increasedvolume of completed claims via letters & documents from and to the customer

Achieved department benchmark to have claims processed in a timely manner

Honeywell International, Tempe, AZ Aug 2004 - Feb 2007

Global Credit and Treasury Services

Credit Analyst (Collections)

Reviewed and managed customer portfolio of delinquent accounts

Provided related SAP data as needed for/to internal and external customers

Responded to written and verbal communications in a timely manner

Received and relayed data from a variety of functional business sites

Identified and pursued collection on customer accounts in high dollar volume

Hillman Group, Tempe, AZ May 2002 - Aug 2004

Accts Receivable/Collections Rep

Managed accounts receivable services for high level portfolio customers

Initiated calls and written contact for collection on past due accounts

Improved cash application, monitoring, calling and initiative inquiries of past due payments from large and small accounts

Improved detailed analysis report/chart of accounts for weekly and monthly mgmt. review

EDUCATION

Bachelor of Science, Business Administration, Univ. of Redlands, CA

Associate of Arts, Business Administration, Los Angeles, CA

ADDITIONAL TRAINING and EXPERIENCE

*Microsoft Word *Excel and PowerPoint

*Leadership for Performance Seminars

*Veteran - United States Air Force

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