Store Manager Call Center

Loretta Tuckwood

Goddard, KS *****

**********@***.*** 316-***-****

My.com/in/loretta-tuckwood-858351158

Management Professional

Operations expert with 27 plus years of leadership success within high-volume retail settings

Dynamic store manager with proven success in the optimization of retail operations impacting 325+ employees and generating $120M+ in annual sales. Analytical and results-driven professional adept at introducing new promotions, initiatives, and staff development opportunities to drive revenue growth.

Natural leader dedicated to fostering collaborative, service-oriented environments through team building, coaching, and training. Articulate and engaging communicator highly skilled at building rapport with customers, employees, and community partners of all cultural and socioeconomic backgrounds.

Highlights of Expertise

Operations Analysis and Improvement

Grand Openings and Infrastructure

Budgeting and Resource Allocation

Inventory Management and Control

Visual Merchandising and Promotions

Human Resources Management

Staffing, Training, and Mentoring

Program Design and Administration

Community Outreach and Client Relations

Performance Analysis and Improvement

Career Experience

INDEPENDENT LIVING RESOURCE CENTER

CAREGIVER 2022-2024

COMPLETELY CARE FOR AND ENSURED THAT BRUCE ANDERSON’S NEEDS WERE MET AND WAS COMFORTABLE

TRANSPORTATION TO DR’S APPOINTMENTS, WORKED WIRH DR’S ON HIS CAREER PLAN, NURSES AND ORHER MEDICAL STAFF.

TOOK CARE OF ALL HIS DAILY NEEDS. BATHING, COOKING, CLEANING, EXPLAINING WHAT WAS GOING ON THROUGHOUT HOSPICE. DISPENSED MEDICINE, TOOK VITALS AND ADMINISTERED SHOTS.

FIVE BELOW COOPERATION, WICHITA KS

STORE MANAGER 2108-2022

SUCCESSFULLY MANAGED AND OPERATE THREE STORES IN RHE WICHITA AREA I OPENED TWO NEW STORES AS THE LEADER AND STORE MANGER. GREAT SUCCESS AND AN AMAZING EXPERIENCE TO OPEN A STORE IN 7 DAYS. HIRED, TRAINED AND MENTORED ALL STAFF TO FIND THE BEAT FIT AND REDUCE TURNOVER. WITH BEING A SMALLER STORE I HAD TO OPPORTUNITY TO NE COMPLETELY HANDS ON. STOCKING SHELVES, RUNNING THE REGISTER, CLEANING BATHROOMS, BALANCING THE SALES FOR THE DAY AND WEEK. I WAS A SERVANT LEADER AND WORKED ALONG SODE THE STAFF TO ENSURE THE STORE WAS A SUCCESS.

WALMART CORPORATION, Wichita, KS / Woodward, OK

Provided senior-level leadership to two retail locations under challenging economic conditions and served as a consultant to new stores across the corporation.

STORE CO-MANAGER (2001 to 2008 / 2011-2018)

Empowered 14 managers and 325 staff across 28 departments as a hands-on supervisor, trainer, and advocate for positive change. Evaluated daily operations, identified opportunities for growth, and implemented new programs to promote continuous improvement. Maintained accountability for $80M+ in budgets; analyzed markets, reviewed P&L reports, and evaluated purchasing patterns. Facilitated weekly meetings across all organizational levels and oversaw core human resources functions.

Instrumental to a $40M+ increase in regional revenue; achieved the highest operating income and lowest SG&A expenses companywide.

Handpicked to join the New Store Opening Project Team and appointed to manage a new store as interim manager for a full year in recognition of leadership abilities.

Led team to achieve recognition as “Friendliest Store in the Market” based on customer survey responses by launching new customer service seminars for all staff.

Created a three-step interviewing process that realized considerable gains in employee morale, retention, and long-term success.

Launched numerous new employee programs, such as an employee appreciation initiative and standardized safety classes that resulted in a 53% reduction in accidents.

Cut costs through the optimization of inventory management processes; reduced inventory from 7.2M to 5.8M in 12 months and eliminated 15 exterior storage containers.

STORE MANAGER (2008 to 2011)

Governed the day-to-day operations of a store producing $92M+ in annual sales revenue, with a special focus on developing departmental leaders into a cohesive, high-performance management team. Completed ongoing assessments in order to mobilize rapid responses to internal issues; enforced strict compliance with employment laws, safety regulations, and corporate policies. Developed new processes, tools, and support systems to improve service quality and strengthen client relationships.

Decreased inventory by 2M and reduced shrink by $375K+ through the implementation of several new standard operating procedures for inventory management.

Boosted staff morale by five points as measured by internal surveys with corresponding gains in sales, customer service, and overall performance.

Additional success with Walmart as assistant manager prior to internal promotion.

Education & Credentials

Professional Development

It Takes a Team to Make it Happen, Walmart Corporation

I Am the Driving Force of the Organization, Walmart Corporation

Shrink Reduction Training Course, Walmart Corporation

Hazmat Training Course, Walmart Corporation

Stress Management Training Course, Walmart Corporation

Diversity Training Course, Walmart Corporation

Licensure

Food Handler License

Technical Proficiencies

Microsoft Office: Word, PowerPoint, Access

Community Leadership

Member, Wichita Chamber of Commerce

School Board Representative / Campaign Chair, Dodge Literacy Magnet School

Troop Leader, Girl Scouts of America

Volunteer, Food Bank of Kansas

Volunteer, Kansas Children’s Miracle Network

Volunteer, United Way

Volunteer, The Arc of Sedgwick County

Volunteer, Get your Rear in Gear

Volunteer, St. Jude’s

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