Customer Service Office Manager

Tracy Mercado

**** ***** **** ********* ***. ***, Duluth, GA 30096~*************@*****.***~ 717-***-****

Objective

Seeking a full time position as a Bookkeeper, Jr. Accountant, Customer Service Representative, Recruiter and as an Office Administrative Assistant/Manager. Committed and motivated Office Manager/Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects.

Work Experience

Recruiter/Site Manager

Randstad USA/Alcon – Duluth, GA

November 2020 to May 2023

Responsibilities

Identified and matched job candidates with appropriate positions that best fit their backgrounds. As well as built relationships with job seekers to gain a deep understanding of their skills and qualities. Procured Assessment Test for candidates for hire. Performed New Hire Orientations and drug testing. Made sure all employees were in compliance with company policies. Managed employee records electronically and hard copy. Worked with Workman’s Comp for incidents on the job. Helped with payroll for 150 employees when needed. Issued warnings and terminations when needed as well as awards for star employee performance. Created a monthly news letter and spreadsheet to keep track of EEOC Report. Assisted with I-9 preparation and all other HR needs. Did a variety of Administrative work as needed.

Office Manager

Tough Act Security - Canton, GA

January 2014 to April 2020

Responsibilities

I maintain office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. I keep management informed by reviewing and analyzing special reports; summarizing information; and identifying trends. I also maintain office staff by recruiting, selecting, orienting, training employees, maintaining office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Accomplishments

I have achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions and contributed to the team effort by accomplishing related results as needed.

Skills Used

Supply Management, Informing Others, Tracking Budget Expenses, Delegation, Staffing, Managing Processes, Supervision, Developing Standards, Promoting Process Improvement, Inventory Control, Reporting Skills

Owner

An Event 4U - Mount Vernon, NY

June 2005 to July 2013

Catered events up to 300 customers and provided diverse menus for clientele.

Communicated clearly and positively with all employees

Resolved guest complaints promptly and professionally

Frequently washed and sanitized hands, food areas and food preparation tools

Maintained a neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards

Created invitations, programs, favors, thank you cards, seating charts, etc.

Built a diverse clientele and managed an extensive list of existing clients

Managed day to day operations including finances, staff and supplies

Assistant to CFO

Signature Staffing - Harrisburg, PA

July 2011 to March 2012

Created spreadsheets for CFO

Assisted in Government Grants

Main focus was on analytical assignments

Collections

Filing, Phones, and assisted in other departments as needed

Managed the financial and accounting activities of the Micro Finance Institution.

Supervised other back office departments (administration, logistics, HR).

Provided adequate training and capacity building to support staff.

Managed and supported regulatory compliance, legal affairs and external reporting.

Bookkeeping

Distinctive Personnel (Temp Agency) - New York, NY

May 2008 to August 2008/Warrick Community Adult Living

Input data for insurance, housing, and medical

Processed all collections for outstanding invoices

Created invoices using Quick Books

Office Manager

Ardsley Limousine Services, Inc - Ardsley, NY

November 2004 to July 2007

Taking responsibility for all the administrative processes within the office, and for assisting Senior Managers in setting measurable objectives and key performance indicators.

• Received cash and check receipts, maintained computer records of bank deposits

• Posted billing and ran various invoices for vendors and customers

• Recruited new clients for corporate services. Greeted and assisted existing clients

Overseeing the smooth and efficient running of all aspects of the office.

Liaising with couriers, dispatch teams and managing the post in and out.

Assisting in the co-ordination of all recruitment activity.

Establishing stationary requirements for the Office.

Overseeing the payroll function to ensure it is complete, accurate and timely.

Processing of the entire payroll on a monthly basis.

Actively working to promote equal opportunities and diversity.

Identifying the training and development needs of staff.

Arranging conference calls for senior managers.

Coordinating company events & activities including lunches, teambuilding events, celebrations, and after work parties.

Implementing company policies and ensuring employee compliance.

Coordinating and communicating activities for the Office, including all employee events.

Recommending changes in office practices and procedures.

Exec. Admin. Asst/ Jr. Accountant

Summit Financial Services Group, Inc - Nanuet, NY

December 2000 to October 2004

Managed daily office operations while maintaining accurate records for all business supplies.

Assisted in tax preparation and business start-ups

Prepared quarterly and annual taxes (corporate & personal)

Handled administrative duties, such as, filing, sort mail, travel arrangements and appointments

Answered phones and greeted and assisted clientele

Performed general accounting functions, including preparation of journal entries, account analysis, balance sheet reconciliations.

Accurately reconciled bank statements to client’s books and prepared financial statements, payroll, and quarterly reports.

Monitored, recorded, and banked cash and checks as well as reconciled records of bank transactions.

Trained, Guided, and oversaw employees to make sure business ran smoothly.

Education

Certificate in Medical Assistant

Sanford Brown Institute - White Plains, NY

2010

Business Administration

Monroe College - New Rochelle, NY

2008

Accounting

Pace University - White Plains, NY

2001

Skills

COMPUTER/ADMINISTRATIVE

Word ADP Payroll Filing

Excel Great Plains Bookkeeping

Quick Books Power Point Marketing

Windfiler Access Collections

Outlook Lotus Counting Machine

Management

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