JACQUESE GIBSON

***** ******** *******, ** ***** · 313-***-****

ad34z1@r.postjobfree.com

Experienced team player with excellent client and managerial skills. Action-oriented with strong ability to communicate effectively with technological, executive, and business partners. Covid did indeed change the course of my working experience and now I am looking to get back on track to ensure my goals for the future.

EXPERIENCE

NOV-2022-FEB 2023

DRIVER,PRIME LOGISTICS, (AMAZON)-WOXOM

Loaded vans and organized oackages for fast and accuret delivary services

Department of Transportation Certified.

Excellent driving to hit safety metrics, put in place by amazon.

Provide d excellent customer service to amazon consumers to ensure a pleasant delivery experience.

OCT 2021-OCT 2022

DRIVER,FOCUSD LOGISTICS,(AMAZON)-WIXOM

LOADED VANS AND ORGANIZED OACKAGES FOR FAST AND ACCURET DELIVARY SERVICES

DEPARTMENT OF TRANSPORTATION CERTIFIED.

EXCELLENT DRIVING TO HIT SAFETY METRICS, PUT IN PLACE BY AMAZON.

PROVIDE EXCELLENT CUSTOMER SERVICES TO AMAZON CONSUMERS TO ENSURE A PLEASANT DELIVARY EXPERIENCEE.

NOV 2020 – MARCH 2021

MORTGAGECLOSER, MICHIGAN SCHOOLS AND GOVERNMENT CREDIT UNION-TROY

Managed and closed assigned loans.

Ensured a fast closing free from errors or issues.

Gathered closing figures and information and generated closing documents for borrow and title company

Provided excellent customer service to buyers, sellers, title companies/attorney and real estate agents to complete loan submission.

Organize and execute closing date and times.

AUG 2019-JAN 2020

MORTGAGE CLOSER, MIMUTUAL-SOUTHFIELD

Managed and closed assigned loans.

Ensured a fast closing free from errors or issues.

Gathered closing figures and information and generated closing documents for borrow and title company.

DEC 2018 – MAY 2019

ASSISTANT,PRIMERICA, SOUTHFIELD MI

Answered multi-line phone, scheduled and confirmed patients for upcoming appointments

Rescheduled missed appointments and collected co-pays for Medicare and private insurances

Filed claims with insurance companies using CPT & ICD-9 codes

AUG 2018 – OCT 2018

POST CLOSER, FLAGSTAR BANK, TROY MI

Track and collect all documents and checks from title companies, ensuring loan files are complete and compliant with state and federal guidelines.

Complete correspondent lenders compliance checklist ensuring file is ready for delivery to investor.

Maintain and manage a daily log to track all closed mortgage files deeds.

Ensure all collateral files reach investors within time frames required.

Organize files ensure accurate scanning has been done for each file.

Resolve any deficiencies.

Sept 2017-May 2018

MORTGAGE CLOSER, UNITED WHOLESALE MORTGAGE, TROY MI

Inputted information from customer calls and onsite service visits into the company's system.

Prepared departmental contracts for attorney approval.

Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Promoted a strong commitment to effective loan processing by following up with all necessary parties and quickly resolving issues.

Responded to customer questions quickly and ensured that all calls were returned within an hour.

Verified that the legal formalities were completed prior to closing dates

APRIL 2017-AUG 2017

DOC-INDEXING SPECIALIST, UNITED SHORE TROY, MI

Reviewed applications at the front desk.

Complied applications and paperwork and double-checked for accuracy.

Filed completed packages in a timely manner.

Managed any conditions sent from underwriting departments.

Delivered prompt, accurate and excellent customer service.

Examined checks for identification and endorsement.

Maintained confidentiality of bank records and client information.

Reported daily averages and shortages to the operations department. Discussed loan needs and financial histories with clients and conveyed information regarding the application processes.

Maintained complete confidentiality of all submitted information according to release guidelines.

Aug 2016-March 2017

VVOE SPECIALIST, UNITED SHORE-TROY MI

Filled out paperwork while carefully explaining all details and asking job related questions.

Designed new employee packages and sent them via mail and e-mail to borrowers employment.

Research borrower employment to find verifiable number related to employment

Evaluated and resolved all employee claims, that could affect loan process.

May 2015-Oct 2015

TRUCK DRIVER, PAM TRANSPORT-ROMULUS MI

Checked load accuracy and stability before each trip.

Picked up customer loads in a timely and accurate manner.

Maintained telephone and radio contact with supervisor to receive delivery instructions.

Retained valid proof of insurance and registration in vehicle at all times.

Notified supervisor of any customer or delivery problems.

Operated a tractor-trailer combination in urban, suburban and rural environments and in all types of weather conditions.

Recorded expenses and maintained receipts.

EDUCATION

MAY 2019-JUNE 2019

PHLEBOTOMY, PHLEBOTOMY TRAINING SPECIALIST -SOUTHFIELD MI

2010-2013

BUSINESS, Wayne state university-dETROIT mI

SKILLS

Client-focused

Microsoft Office

Computer proficient

Quick learner

Results-oriented

Perform all form of venipunctures

ACTIVITIES

Sickle Cell Disease Association Of America Michigan Chapter Inc in Detroit, Michigan (MI)

18516 James Couzens Fwy,

Detroit, MI 48235

Member, Alumni Association

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