Thomas Casey

Georgetown, TX 512-***-**** ad34yv@r.postjobfree.com:ad34yv@r.postjobfree.com https://www.linkedin.com/in/thomas-casey-1956432/

Senior Sales Compensation Analyst

Global compensation consultant with two decades of experience fostering global partnerships, elevating business processes, and maintaining operational standards. Introduced sales and business compensation plans, managed potential risks, and facilitated business continuity & resilience planning (BCRP) initiatives. Utilized expertise in creating compensation models, performing statistical analysis, and optimizing territorial expansions. Recognized for resolving customer concerns, boosting customer satisfaction, and driving strategic decision-making via data analysis and business controls.

CORE COMPETENCIES

Sales Compensation Planning Corporate Governance Cross-Functional Collaborations Strategy Execution Program Management Team Leadership & Supervision Variable Salary Analysis International Compensation Global Transformation Projects Small Business Plans

Process Mapping SOPs Implementation Process Improvement Customer Satisfaction & Retention

Risk Assessment & Mitigation Business Controls Implementation Operations Management

PROFESSIONAL EXPERIENCE

Dell Inc. Round Rock, TX Mar 2004 to Sep 2023

Global Compensation Consultant Sep 2019 to Sep 2023

Provided quarterly plan services by introducing a new variable sales compensation plan for executives, resulting in managing quotas, payouts, and exceptions for 2+ years. Conducted variable salary analysis, focusing on modifiers and accelerators, to inform strategic decision-making in executive compensation.

Standardized small business and executive compensation plans, presenting impactful recommendations via MS PowerPoint by initiating, controlling, and delivering global transformation projects.

Upheld alignment of plans with business goals through data analysis using Excel in close collaboration with cross-functional teams.

Global Business Controls Consultant Apr 2017 to Sep 2019

Formulated action plans, delineating goals, target dates, and recommendations for the evaluation of controlled self-assessments across multiple locations. Designed and sustained the Business Continuity and Resilience Planning (BCRP) framework for the global consumer and small business segment.

Enhanced business processes, including privacy, reward programs, rebates, tool profiles, and pricing, through process mapping and internal controls, ensuring protection from costly decisions and supporting global growth.

Received ISO9001 certifications in four global locations after designing and implementing a risk management system through BCRP processes.

Global Order Experience Senior Manager Mar 2016 to Apr 2017

Empowered worldwide eight managers in optimizing the order management process by defining and employing operational standards, policies, and procedures for challenging order scenarios.

Decreased order returns and cancellations rates by 30% by overseeing key projects and elevating delivery efficiency.

Maximized customer satisfaction ratings by leading the executive escalation team in addressing customer concerns in a timely manner.

Americas Retail Dropship Senior Manager Oct 2010 to Mar 2016

Drove functional excellence and heightened process efficiency by spearheading a team of four in shaping and applying operational standards, policies, and procedures for the retail dropship team. Oversaw forecasting and supportability of dropship accounts and improved the individual experience for major retail accounts.

Cultivated strategic partnerships with key retailers, including QVC, Costco, and Best Buy to steer program operations during five black Friday and holiday periods.

Global Business Controls Manager Mar 2004 to Oct 2010

Directed global business controls by enforcing strategic frameworks and overseeing risk assessment processes. Processed and tested global internal audit endeavors while monitoring global content management for online and offline consumer sales properties.

Ensured regulatory compliance in consumer sales through oversight of the business controls program.

Contributed towards improvement initiatives by offering guidance and constructive feedback on BPI-Six-Sigma projects.

Additional Experience: Consumer Sales Manager Customer Service Project Manager Technical Support Supervisor – Dell Inc.

Education: Bachelor of Science (BS) in Consumer Science – University of Houston, Houston, TX

Certifications: CIPP (Certified Informational Privacy Professional) BPI (Business Process Improvement) Green Belt Certification

Affiliations: Board of Directors – Georgetown Youth Lacrosse Youth Leader – Cub Scout & Boy Scouts of America