Cantina O. Conway

404-***-****

ad34y3@r.postjobfree.com

** ******** *****

Fairburn, GA 30213

SUMMARY

Experience directly managing

employees and contract

carriers with an emphasis on

team building, task delegation

and cultivating a work

environment committed to

continuous improvement,

consistently improving

efficiency and effectiveness of

operations every year.

CORE COMPETENCIES

- Organizational Leadership

- Account Receivables

- Customer Invoicing

- Auditing & Compliance

- Account Reconciliation

- Customer Service

- Problem Resolution

- Human Resources

- Client/Vendor Relations

- Conflict Management

- Staff Development

EDUCATION

B.S.B.A. Business of Science

Administration / Minor in

Finance - 2017

Columbia Southern University

Orange Beach, Alabama

PROFESSIONAL EXPERIENCE

Kuehne + Nagel Inc. – Atlanta, GA Apr 2018 – Present OPERATION ACCOUNTING MANAGER

Act as direct liaison between Kuehne + Nagel Inc. and Siemens as it relates to billing activities and account receivables.

Coordinate the execution of billing activities for US based airfreight business units specific to Siemens.

Coordinate the execution of billing activities for US based airfreight business units by the nominated Shared Service Center.

Identify procedural issue that impede the ability to accurately invoice the customer and remediate the issue.

Root cause analysis and support of the airfreight organization in regards to outstanding receivables.

Work closely with customer freight payment agencies to ensure smooth and expeditious processing of Kuehne + Nagel Inc. invoices.

Direct management of local billing staff as well as provide management support for the nominated Shared Service Center billing staff.

Develop procedures and training materials to ensure staff expectations are clear in regards to performance and specific processes.

XPO Logistics – Atlanta, GA Oct 2008 – Jan 2015

ACCOUNT MANAGER

Manage daily operations for a multi truck home delivery service covering the greater Atlanta area to include the recruitment and training owner operators.

Perform program management, business development and account management tasks.

Research, follow up and answer questions; resolve issues that come from any of the external or internal cross-functional teams.

Receive and track customer issues and complaints; resolve issues and communicate results and findings where appropriate.

Maintain and enforce DOT requirements for XPO and owner operators.

Prepare plans and escalate issues in a timely manner to both executive leadership and customers when encountering roadblocks.

Participate in managing quality systems and continuous process improvement within the facility.

Everest Institute, Inc. – Atlanta, GA Apr 2004 – Oct 2008 ACCOUNT MANAGER

Prepares and follows up on student account billings, contract billings, and other institutional account receivables.

Maintain, verify and oversee account receivables documentation to ensure validity, accuracy and due diligence.

Communicate with debtors and forward delinquent accounts for final collection efforts with third-party collection agency.

Prepares daily deposits.

Post all charges, receipts, funds and refunds to student accounts.

Complete return to Title IV calculation.

Assist in the preparation of the annual financial report and other related reports as required to other state agencies and federal departments as appropriate.

Preforms other duties and tasks as assigned.

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