Customer Service Manager
Resume:
Aimee Boos
Richmond, VA *****
***************@*****.***
Experienced Customer service manager, retail manager, and server. Looking to build a long term career with an established company where I can apply my skills and grow within the business Authorized to work in the US for any employer
Work Experience
Server
Waffle House - Richmond, VA
October 2022 to Present
• Take customer orders
• Serve customers and provide continued service
• Cash out orders
• Bus tables, wash dishes, and clean restaurant
• Count drawer before and after shift
Package Handler
UPS - Chester, VA
July 2020 to April 2022
• Sort packages to proper belts
• Maintain sort times
• Maintain completion times
• Maintain sort accuracy
• Handle belt jams
• Follow all quality control procedures
Sales Associate
711 Franchise - Chesapeake, VA
September 2019 to April 2020
• Customer service
• Check in vendors
• CDC/McLane check in and work inventory
• Maintain cleaning standards
• Maintain accurate register
• Process day close and end of shift
• Maintain proper food standards
Customer Service Representative
Alere Toxicology - Portsmouth, VA
March 2017 to March 2019
• Process high volume of customer orders daily
• Maintain confidentiality and product standards
• Answer multi-line phone system
• Maintain customer files and keep accurate records
• Process product returns and customer complaints
Office Manager
Miller and Associates Realty - Panama City Beach, FL February 2014 to February 2015
• Maintain agents schedules/showings
• Prepare closing documents
• Maintain MLS database and update listing
• Maintain Social media page and website
• Create monthly and quarterly newsletters
• Accounts payable/receivable
• Maintain high level of organization and professionalism
• Multi-line phone system
Assistant Store Manager
Walmart - Marianna, FL
April 2004 to April 2010
• Hire and train employees for my departments
• Handle customer complaints
• Scheduling
• Inventory control
• Reviews
• Loss prevention
• Cash office management
• Prepare deposits verify safe totals
• Maintain company standards and customer service
Education
B.S. in Psychology
University of Phoenix-Online Campus - Newport News, VA August 2011 to August 2015
Skills
• Microsoft Office Suite
• 10 key calculator
• 70+ WPM
• Multi-line phone systems
• Customer service
• Data entry
• QuickBooks
• Accounts Receivable
• Office Management
• Accounts Payable
• Payroll
• Loss Prevention
• Microsoft Outlook
• Calendar management
• Adobe Acrobat
• POS
• Cash register
• Basic math
• Retail math
• Customer service
• Yardi
• Property management
• Office management
• Supervising experience
• Store management
• Legal drafting
• Legal administrative experience
• Paralegal experience
• Communication skills
• Organizational skills
• Microsoft Office
• Microsoft Excel
• Microsoft Outlook
• Computer skills
• Typing
• Human resources
• Leadership
• Windows
• Microsoft Word
• Cash handling
Certifications and Licenses
Paralegal/Legal Secretary
May 2021 to Present
Paralegal Certification
Veterinary Assistant
August 2014 to Present
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