Customer Service Relations

SEASONS E. SMITH

*** ***** ****. **** ******, TX 76247 817-***-**** ******@*********.***

OBJECTIVE

TO BRING TO YOUR ORGANIZATION ENTHUSIASM, DEDICATION, RESPONSIBITLIY, GROWTH AND A GREAT WORK ETHIC, COMBINED WITH A DESIRE TO UTILIZE MY SKILLS OBTAINED THROUGH EXPERIENCE IN THE FOLLOWING AREAS:

SKILLS PROFILE

-More than 15 years successful experience in customer service and support with recognized strength in account maintenance, problem-solving and troubleshooting, sales staff support, planning/implementing proactive procedures and systems to avoid future problems.

-Possess solid computer, multi-tasking and self-management skills.

-Excellent leadership, managerial and mentoring skills. Excellent working knowledge using AS400 and Lawson systems. Lotus, Excel, NetSuites and Word with a 50+ WPM. Including a company-based driver mapping system known as VDOS.

-Disciplined, responsible personality with attention to detail.

EMPLOYMENT HISTORY

VP of Operations, Onsite Fitness Services January 2022-Present

DFW Airport, TX

-Responsible for direction, coordination, and overall health of the business.

-Carry out all supervisory roles including hiring, training, rewarding and the discipline of employees within the company expectations.

-Managed all service operations of the business including logistics, customer relations, repairs, parts, warranty claims and vendor relations.

-Assisted with growing customer base across TX from DFW market, Austin, and Houston. As well as working with 3rd party service companies to extend our services nationwide.

-Oversaw AR processing with multiple corporate pay portals and purchasing sites. Maintained all w-9 and COI compliance for entire customer base including City of Fort Worth and City of Austin.

-Successful bids with municipality, counties, and school districts.

-Weekly reporting with our largest vendors and sales teams.

Profit center manager June. 2019 – Jan. 2022

Denton, TX

- Responsible for the overall direction, coordination, and evaluation of the rental center.

-Manage customer service reps, sales reps, shop foreman, and drivers.

-Responsible for managing the health of operations and financial reporting within each function.

-Daily overview of purchasing reports, A/R disputes and collections and resolving relations to ensure business needs are met.

-Handle various reporting such as monthly rental income forecast, daily contract count, and capitol approval requests

-Assess, Modify and Improve Sales Plans weekly, monitor and maintain sales relations with customers.

-Responsible for fleet management and budget forecasting.

-Driving sales on all levels to meet and exceed monthly revenue budget.

-Oversee and control costs to the business within trucking and shop, ensuring repairs within fleet are cost friendly.

-Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems

-Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws

Dispatcher, Sunbelt Rentals

Nov. 2013 – June 2019

Grapevine, TX

-Schedule and dispatch drivers to deliver equipment and ensure customers a prompt delivery at promised time.

-Schedule pick-ups of equipment to meet company goals and numbers

-Communicate with customers to insure the correct equipment is being sent to the correct site and contact information.

-Prepare daily reports and daily work to meet needed goals for the store.

-Work side by side with reps, sister stores and our key acct division as a team to ensure equipment, delivery times and pick-ups.

-Processed monthly payroll, schedules and vacations.

-Able to provide solutions and logistically problem solve region wide vs just store

-Dispatched more than one store at a time up to 12 drivers.

-Meet, exceeded and maintained company goals.

Customer Service, Sunbelt Rentals

June 2013- Nov. 2013

Grapevine, TX

-Daily logs and reports, followed up phones calls with customers to verify equipment is in good use, needs any service or needs to be picked up.

-Built relationships and help walk in customers with questions of rentals, pricing and availability.

-Responsibilities also included ordering of merchandise for sale, office supplies for store, daily filing, cleaning and up keep of the show room.

Key Acct. Coordinator, Sunbelt Rentals

7/23/2012 — 6/1/2013

Fort Worth, TX

-Provided customer service to our key account customers, for example, processing rentals, pick-ups, pricing, credits, availability, deliveries and delivery times, service calls along with any other service involving the account.

-Worked with stores to ensure promised delivery and needed equipment was available

-Assisted Key Acct reps resolving escalated issues

Supervisor, TuckerRocky

January 2007- July 2012

Fort Worth, TX

-Provided hands on leadership to a team of 9 CSR’s and 2 leads. Maintaining quality control, satisfaction records while constantly seeking new ways to improve customer service.

-Support Regional Sales Managers and up to 25 outside sales reps with multiple tasks including; account management, pricing, inventory, problem solving, shipments, daily orders, returns, credits along with promotions of sales.

-Assist with yearly program projects

-Conduct the screening of potential new hires

-Back up to other supervisors assisting with special orders, credit card issues and display programs

-Opening and Closing duties.

ACTIVITIES

-[Volunteer], Met Church, Fort Worth

-Dance Instructor, Contract work, Fort Worth

-Group Fitness Instructor, Fitness Connection, Fort Worth

-Schwinn Instructor

Referrals upon Request

Contact this candidate