KATHY BYFORD

**** ****** *****, ********, ** ****9 · 817-***-****

ad34xd@r.postjobfree.com · · linkedin.com/in/kathy-byford

Seeking a position involving hard work and a stable salary in a company where I can be part of a team working toward the same goal.

EXPERIENCE

DECEMBER 2019– TO FEBRUARY 9, 2024

CUSTOMER SERVICE REP, WEB TPA

REMOTE CUSTOMER SERVICE, THIRD PARTYINSURANCE, INBOUND CALLS FROM INSURED AND MEDICAL PROVIDERS. ANSWERING QUESTIONS REGARDING CLAIMS, POLICIES, ETC.

DATES FROM SEPTEMBER 2013– TO SEPTEMBER 2019

HUMAN RESOURCE ADMINISTRATOR, Hayes & Stolz Industrial Mfg Co., Burleson, TX

All responsibilities of the HR department, reconciling bills, payroll, recruiting, termination, hiring, discipline, benefits, compliance, etc. for 100 plus employees.

DATES FROM MAY 2013– TO SEPTEMBER 2013

ADMINISTRATIVE ASSISTANT, WEB TPA

Administrative assistant, Claims Department, responsible for quality control and time keeping, maintaining contact information, maintaining/updating manuals, creating reports, spreadsheets for managers and supervisors, handling correspondence, reviewing and investigating bills for service, Medicare, etc. Assist receptionist when necessary.

EDUCATION

MAY 2016

HR GENERALIST CERTIFICATION, University of Texas at Arlington

SKILLS

Documentation

Conflict resolution

Data entry

Scheduling

Customer Service

ACTIVITIES

I was proud to be included in the team that started Burleson Works in Burleson, TX. This is a program to connect companies and citizens in Burleson to fill skills gaps in the labor market through partnership with local/regional schools.

I am the Sunday School Superintendent at my church, have been a Girl Scout leader.

I am proud to say I received Employee of the month while at National Health Insurance Company from 1986-2000. I also received Paraprofessional of the year while at Mansfield ISD from 2004-2013

ADDTITIONAL INFORMATION

I was diagnosed with Multiple Sclerosis in 2014 and have been blessed to be able to continue working full-time with very few accommodations and very rarely missing work. I try very hard to schedule doctor appointments and testing around my work schedule and if not possible I always make up the time. I want to be honest and open and let you know this up front. I do have problems with being subject to metric production as I do have problems keeping up with standard requirements, I tend to be slower than average. I get the job done and if I work in Customer service, my skills are excellent. I have 10+ years experience in the insurance industry and customer service. I have 5 years in Human Resource(payroll, benefits, conflict resolution), and 10 years working in the education system with special needs children. I give 100% to whatever I am working on and feel each person represents the company and needs to give their all in order for the company to succeed. I hope you will at least give me the opportunity to meet with you prior to making a decision. Thank you.

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