Jasmine Daniels

Chocowinity, NC *****

ad34vw@r.postjobfree.com

+1-252-***-****

Seeking a career as a customer service representative, call center specialist or related position; utilizing acquired education and experience to achieve organizational goals. Authorized to work in the US for any employer

Work Experience

Costumer Service Representative

American Water-Remote - Chicago, IL

August 2021 to Present

• Provide excellent and accurate service to customers about their water accounts.

• Take payments for customers

• Set up installment plans for delinquent accounts.

• Set up new water service for the customers as well as move out services

• Set up service orders for any possible problem the customer may have with the water service that includes leaks, high bills, claims for a repair.

Customer Service Representative

Alorica - Greensboro, NC

2017 to 2020

• Processed payments and assist customers with their monthly invoices

• Assist with upgrades and plan changes, while making sure the new plan was cost efficient and best for the customer

• Issued insurance claims for new devices and troubleshoot items as needed

• Answered phones and directed customers to the appropriate representative

• Notified customers about the latest products and also informed them about sales and new deals on phones and accessories

Cashier

Papa Johns - Greensboro, NC

2014 to 2016

• Learned the menu and products to become confident in taking orders and answer customers questions in regards to Papa John's inventory

• Utilized my customer service skills to satisfy the customers

• Issued receipts, replaced orders and maintained a clean workstation

• Listened to customers thoroughly to make sure their order was correct and accurate

• Greeted walk-in customers and assisted them in a professional manner Cashier/Customer Service Representative

Food Lion - Greensboro, NC

2011 to 2014

• Provide superior customer service skills by responding assisting customers in a timely manner

• Ordered inventory and stock products on the shelves

• Checked in Vendors, restocked and rearrange products to the correct aisle

• Engage with consumers, determine their needs and offer the appropriate products

• Ordered merchandise as needed

• Maintain compliance with Food Lion Code of Conduct Education

North Pitt High School - Bethel, NC

August 2008 to May 2011

Skills

• Customer Service

• Computer

• Active Listening

• Multitask

• Interpersonal

• Time Management

• Team Player

• Microsoft Windows

• Troubleshooting

• Help Desk

• Desktop Support

• Technical Support

• Active Directory

• Network Support

• Computer Networking

• Customer service

• Technical support

• SAP CRM

• Sales

• Food industry

• Typing

• CRM software

• Computer networking

• Lexis-Nexis

• Microsoft Word

• Microsoft Office

• Communication skills

• Windows

• Marketing

• Cash register

• Phone etiquette

• Cash handling

• Basic math

• Driving

• Multi-line phone systems

• High-end sales

• Negotiation

• Upselling

• Computer skills

• Microsoft Powerpoint

• Microsoft Excel

• Stocking

• Load & unload

• Shipping & receiving

• Google Docs

• English

• Leadership

• Call center

• Time management

• Conflict management

• Customer retention

• Customer support

• Organizational skills

• Live chat

• Proofreading

• Writing skills

• Quick service & fast food restaurant

• Microsoft Outlook

• Data entry

• Management

• Computer literacy

• Packaging

• Office experience

• Cleaning

• Residential cleaning

• Floor care

• Mac OS

• Analysis skills

• POS

• Contracts

• Scripting

• SAP

• Warehouse experience

• IVR

Certifications and Licenses

Driver's License

Contact this candidate