Customer Service Mortgage Underwriter

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ROBERTA A. PRICE-LITTLE

***** ****** **** **, ***** Strongsville, OH

************@*****.*** / 216-***-****

SUMMARY

Enthusiastic and knowledgeable mortgage professional with over a decade of experience as a mortgage underwriter. Known for a strong work ethic, meticulous attention to detail, and a commitment to integrity and honesty in all transactions. Goal-oriented and dedicated to securing the optimal financial solutions for clients. Seeking a position that aligns with my skills in credit analysis, compliance, fraud detection, and underwriting, with a keen desire to contribute to the success of a dynamic team in the mortgage industry.

SKILLS

• Risk Assessment

• Regulatory Compliance

• Loan Documentation Review

• Credit Analysis

• Decision Making

• Communication Skills

• Attention to Detail

• Problem Solving

• Time Management

• Customer Service

• Analytical Skills

• Adaptability

EXPERIENCE

Senior Mortgage Underwriter / KeyBank 01/2020 - 01/2022

• Gather, assess, and verify financial data, employing principles, concepts, and techniques of financial evaluation.

• Conduct intricate financial and credit analyses for loan guarantee and delinquent loans related to 1 to 4 family residential dwellings.

• Deliver customer service to both internal and external clients, responding effectively to inquiries through verbal and written communication.

• Aid internal and external stakeholders with queries regarding mortgage loans, providing assistance and expertise as required.

• Contribute to property disposition initiatives and participate in the development of policies pertaining to mortgage processes.

District Sales Manager / Colonial Life Insurance - Independence, Ohio 01/2019 - 01/2020

• Train agents to collaborate with business owners and human resources personnel, focusing on optimizing benefits packages.

• Implement and adhere to a quarterly sales plan quota, ensuring targets are met consistently.

• Develop and manage budgets for office operations and payroll to maintain financial stability.

• Currently oversee a team of 50 agents, providing leadership and guidance in day-to-day operations.

• Provided feedback on products, pricing, promotions, marketing campaigns, competitive activities and customer service issues.

Sales Manager / Prudential Advisors - MAYFIELD HEIGHTS, OHIO 01/2016 - 01/2019

• Train agents in the field to enhance their effectiveness in identifying and addressing clients' needs.

• Assist agents in identifying client needs, eliminating risks, and constructing a secure future for their families.

• Currently oversee and manage a team of 15 agents, with an ambition to expand managerial responsibilities.

• Created and presented monthly reports to management on sales performance.

• Established relationships with key clients, while maintaining existing customer base.

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Field Mentor / MUTUAL OF OMAHA - INDEPENDENCE, OHIO 01/2014 - 01/2016

• Train agents to become insurance-based Financial Advisers through field-specific coaching.

• Achieve top producer status in the Cleveland market, demonstrating excellence in performance.

• Successfully secure an incentive trip to Maui, Hawaii, as a recognition of outstanding achievements.

• Attain MDRT (Million Dollar Round Table) status, showcasing excellence in the financial services industry.

• Currently a registered representative with a Series 6 license, actively pursuing additional licenses to become a qualified adviser.

Senior Underwriter / NEW YORK COMMUNITY BANCORP - CLEVELAND, Ohio 01/2010 - 01/2016 With expertise in loan underwriting, I conduct comprehensive assessments for both Conventional and Jumbo loans. In a role emphasizing effective communication, I respond to calls from loan officers, delivering clear explanations on underwriting guidelines, and providing guidance on acceptable documentation for loans in the submission process or already in the review queue.

• Achieving the title of Underwriter of the Month.

• Consistently leading in the number of loans underwritten each month.

• Receiving a Customer Service award for expediting the approval of a rush loan.

• Earning a Customer Service award for contributing to a smooth underwriting process through knowledge and expertise.

• Attaining a promotion to the position of Senior Underwriter.

• Transitioning to the role of Underwriter Trainer. Compliance Officer / KELLY SERVICES - CLEVELAND, Ohio 01/2010 - 01/2010 Served as a temporary employee at US Bank in the capacity of a compliance officer. Functioned as a reviewer, ensuring that closed loans adhered to compliance standards for purchase. Proactively requested any necessary additional documentation to guarantee the loan's compliance.

• Leading Reviewer for several months

• Monthly Recognition as Compliance Officer

Senior Underwriter / WELLS FARGO HOME MORTGAGE - Cleveland, Ohio 01/2002 - 01/2009 Commenced as a temporary underwriter during the refinance surge, later securing a position as a level 1 underwriter. Demonstrated dedication and earned multiple promotions to the role of senior underwriter/team lead. Proficiently handled the underwriting and processing of various loan types, including FHA, VA, USDA, Conventional, A-, Jumbo, and New Construction loans.

• Achieved the title of Underwriter of the Month

• Consistently maintained high customer service percentages over several months

• Advanced to the position of Underwriter II

• Earned a promotion to Senior Underwriter

• Progressed to the role of Senior Underwriter/Team Lead

• Promoted to underwrite lower-level FHA loans

• Received commendatory reference letters from multiple Loan Officers for outstanding performance.

• Elevated to the responsibility of training junior underwriters through a promotion. EDUCATION AND TRAINING

Coursework Toward Bachelor - Accounting

Ursuline College - Cleveland, OH

Coursework toward Bachelor - Finance

Notre Dame College - Cleveland, OH

Diploma – High School

Law And Public Service - Cleveland, OH

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PROFESSIONAL DEVELOPMENT

Train the trainer coursework, volunteer several years as a tax preparer while employed at New York Community at the Spanish community center. Volunteer as a bookkeeper for several Community Centers for Wells Fargo outreach program.

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