Oct **** Dec ****

North Lauderdale, FL

Mar **** Sep 2016

Pompano Beach, FL

Faithe Lupis-Sierra

Professional Summary

Dedicated [medical assistant] with [10+] years of experience combining management and customer service expertise in [store manager] and [customer service rep] call centers. Looking for a position as in a fast growth company.

Skills

Customer and Personal Service Active Listening

Speaking Service Orientation

Clerical Reading Comprehension

Critical Thinking Time Management

Instructing Judgment and Decision Making

Management of Personnel Resources Computers and Electronics Administration and Management Telecommunications

Personnel and Human Resources

Experience

customer service rep

Teleperformance USA

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Review insurance policy terms to determine whether a particular loss is covered by insurance.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

store manager

Finders Keepers

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

237 McKinley Drive, Mastic Beach, NY 11951

ad34vj@r.postjobfree.com

Ph: 631-***-****

Jun 2005 Feb 2013

Plantation, FL

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Formulate pricing policies for merchandise, according to profitability requirements. Establish credit policies and operating procedures. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Review inventory and sales records to prepare reports for management and budget departments.

Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

medical assistant / office manager

South Florida Family Health And Research Centers

Record patients' medical history, vital statistics, or information such as test results in medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Interview patients to obtain medical information and measure their vital signs, weight, and height.

Authorize drug refills and provide prescription information to pharmacies. Clean and sterilize instruments and dispose of contaminated supplies. Prepare and administer medications as directed by a physician. Show patients to examination rooms and prepare them for the physician. Explain treatment procedures, medications, diets, or physicians' instructions to patients. Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.

Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures. Perform routine laboratory tests and sample analyses. Contact medical facilities or departments to schedule patients for tests or admission. Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.

Change dressings on wounds.

Set up medical laboratory equipment.

Perform general office duties, such as answering telephones, taking dictation, or Jun 2005

Pembroke Pines, FL

completing insurance forms.

Greet and log in patients arriving at office or clinic. Schedule appointments for patients.

Inventory and order medical, lab, or office supplies or equipment. Education

medical assistant certification

Florida Career College - Pembroke Pines

Contact this candidate