DAYANA YERO GONZALEZ

**OBJECTIVE:**

Motivated and customer-focused professional with a Bachelor of Arts in Business Administration - Marketing. Seeking the Sales position to leverage my expertise in customer care, team management, and project coordination to drive sales growth and enhance customer satisfaction.

**PROFESSIONAL SUMMARY:**

- PROVEN TRACK RECORD IN DELIVERING EXCEPTIONAL CUSTOMER SERVICE AND RESOLVING INQUIRIES EFFICIENTLY.

- SKILLED IN MANAGING TEAMS AND COORDINATING TASKS TO ENSURE SMOOTH OPERATIONS.

- STRONG ANALYTICAL ABILITIES FOR IDENTIFYING OPERATIONAL CHALLENGES AND IMPLEMENTING EFFECTIVE SOLUTIONS.

- PROFICIENT IN GENERATING AND ANALYZING PERFORMANCE REPORTS TO IMPROVE SERVICE STANDARDS.

**EXPERIENCE:**

**CUSTOMER CARE REPRESENTATIVE**

SUCCESS BAY, LLC, BUFFALO, NEW YORK

SEPTEMBER 2017 - FEBRUARY 2023

- Delivered top-notch customer service, addressing inquiries, resolving complaints, and processing refunds and returns.

- Expertly managed work requests, fostering collaboration with staff, vendors, and service providers to optimize operations.

- Conducted data analysis to identify operational challenges and proactively implement customer service solutions.

- Generated and analyzed performance reports to continually enhance service standards.

- Communicated customer and employee incidents to supervisors and ensured follow-up resolutions.

67 Slate Creek Dr. Apt 6, Cheektowaga, New York 14227. (786) 818 - 4247

**MANAGER'S ASSISTANT**

MOOYAH BURGERS, FRIES & SHAKES, MIAMI, FLORIDA

JULY 2016 - AUGUST 2017

- Assisted in overseeing daily operations, ensuring seamless workflow, and enhancing the customer experience.

- Provided guidance and training to team members, fostering a productive and knowledgeable work environment.

- Managed inventory and maintained merchandising standards to boost brand awareness and sales.

- Ensured the store's cleanliness, organization, and well-stocked inventory for customer satisfaction.

**SALES ASSOCIATE (PART-TIME)**

TJ MAX, MIAMI, FLORIDA

AUGUST 2016 - AUGUST 2017

- Demonstrated product knowledge to make personalized recommendations, meeting customer needs and maximizing sales.

- Proficiently operated the cash register and Point of Sale (POS) system, ensuring accurate and efficient transactions.

- Mentored new team members, contributing to a skilled and knowledgeable sales team.

- Played a key role in visual merchandising efforts to create an appealing and customer- friendly store environment.

**EDUCATION:**

BACHELOR OF ARTS (B.A.) IN BUSINESS ADMINISTRATION - MARKETING KEISER UNIVERSITY, FORT LAUDERDALE

MARCH 2023

**SKILLS:**

- CUSTOMER SERVICE EXCELLENCE

- TEAM MANAGEMENT AND LEADERSHIP

- PROJECT COORDINATION AND MANAGEMENT

- DATA ANALYSIS AND REPORTING

- INVENTORY MANAGEMENT

- PROFICIENCY IN MICROSOFT OFFICE SUITE

**LANGUAGES:**

- SPANISH (NATIVE)

- ENGLISH (FLUENT)

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