Pamella E. Gothard

*** ******* ****, ********, ** 35022 ad34u8@r.postjobfree.com 205-***-****

EMPLOYMENT

October 1995- 1997- Bibb County Board of Education Centreville, Al 35084 Office Assistant

Maintained office operations by receiving and distributing communications. Maintaining supplies and equipment. Picking up and delivering items. Performed work related errands as requested such as going to the post office and bank.

Strengths include Communication Skills, Computer Skills, and verbal and written communication skills. February 2001- February 2004 Hueytown Chiropractic Clinic Receptionist/Chiropractic Assistant

Scheduling appointments, verifying insurance, posting insurance and customer co-pays. Filing auto bile insurance claims, Filing health insurance claims. Maintaining cash drawer daily. Strengths include Communication Skills, Organization Skills, Planning and attention to detail. Teamwork. ICD9 code billing. Insurance and Collections.

Completed Chiropractic Certification Program

February 2004- December 2011 Safelite Auto Glass Birmingham AL 35209 Dispatcher/ Customer Service Rep

Supervise and maintain dispatch department. Ensuring that daily communication between customer and technicians was effective daily. Managed and scheduled appointments between customer and tech as well as insurance and tech. Maintained five different store locations. Invoiced daily. Handled and maintained cash drawers for all five stores.

Strengths include Communication Skills, Organization Skills, Planning and Attention to detail. Problem solving abilities.

December 2011- July 2015 VMR Roofing Bessemer, AL 35022 Receptionist

Responsible for performing all clerical duties. Maintain office. Assist and sort mail. Reviewing and approving all orders. Ordering parts and managing inventory. Performed basic bookkeeping duties. Maintaining cash drawer. Strengths include Communication Skills, Organization Skills, Planning. July 2015- January 2019 Plaza Cleaners Hoover, AL 35244 Front Desk Clerk/Customer Service Rep

Provide excellent customer service. Answer telephone. I assist with paperwork, cash outs, inventory, closing and opening the store. Understand and educate all customers with services and producers. Work directly with customers and identify all garments to tag and enter them into the computer. Assemble garments with corresponding tickets. Responsible for same day tickets are assembled and ready to be picked up. Communication Skills. Organization Skills.

March 2019-Current Gulf Guaranty 7 River Bend Place, Flowood MS 39232 Customer service rep/Claims Analyst

Manage cases, analyze incoming medical claims using ICD-9, CPT, HCPCS coding, and Medicare fee schedules. Determine if claims comply under patient benefit plans. Process and pay medical claims. EDUCATION

West Blocton High School

Graduation Date: May 1997