``

Peter Rajeev Paul, B.Com., MBA (Finance)

Project Management Process Improvement, Customer Relationship Management & Operations Management Agile Certified

E-Mail: ad34sg@r.postjobfree.com Mobile: 984**-***** PROFILE

Dynamic Project Management operations leader with a sound understanding in Project Management & Agile management methodologies, Client Relationship, People Management with expertise in Business Excellence, Project Planning, Project Management, Execution, BPO Transition, Stakeholder Management & Client Engagement. Multi-level effective communicator with strong Leadership & Management Skills. CAREER HIGHLIGHTS

Key Accounts Manager- Cogent Innovations Pvt Ltd. (Software Product Development) Oct-2022-Till date

• Manage a portfolio of accounts to achieve long-term success

• Develop positive relationships with clients & Stakeholder Management

• Act as the point of contact and handle customers’ requirements

• Manage IT Support operations & ticket management.

• Hands-on experience in Project Management tools like Jira.

• Managing projects related to payment acceptance via POS, E-COM and UPI channel.

• Resolve conflicts and provide solutions to customers in a timely manner

• Report on the status of accounts and SLA management

• Work in accordance with applicable policies, processes, and procedures constituting the Information Security Management System.

Project Manager - Market Xcel Data Services Pvt Ltd, (Market Research) Nov 2019 - Feb 2020

• Managing directly & indirectly, teams of various sizes in Tamil Nadu & Pondicherry & coordinating with them in data collation, preparation & presentation of various reports to higher ups, parallelly ensuring tasks completion within defined SLA.

• Extensive Data collection & Analysis for clients, for their deeper insights and interpretation.

• Gather market information and impart training to executives in line with Compliance. Note: Took a career sabbatical to honour unavoidable personal commitments during Dec ‘15 - Dec ‘19 Team Leader - Intelenet Global Services, Chennai Jan 2015 - Dec 2015

• Managed a 20 FTE’s team for Corporate Banking A/c Opening process (Barclays) which involves Project Management, Project planning, Project transition daily, handle client queries, IT governance, conduct performance appraisals, mentor & train team members, suggest process improvement action, people management & stakeholder relationship.

• Manage end to end migration/ integration/ transition, including preparation & maintenance of project plan, risk log, stakeholders, R&R. Lead, track and ensure quality and completeness of knowledge transfer & follow up on Project completion progress.

• Working with Service and Project teams ensure policies, procedures and processes are designed, maintained, and updated for Service Transition.

• Successfully transitioned projects for retail banking, performance metrics in terms of productivity, utilization, accuracy, attrition, absenteeism, client management, & customer complaints etc.

• Resource planning – Responsible for working with resource managers across the organization to request, confirm, and forecast resources / effort allocation.

``

Team Leader - Accenture Services Pvt Ltd, Chennai May 2013 - April 2014

• Handled Mortgage Operations for a reputed US based Bank with a 20 FTE shop involving loan origination & servicing, honouring TAT & Quality with NIL instance of breach impacting the process, resources grooming & retention.

• Proactively address and resolve overall delivery related, transition/process related and personnel related risks and issues. Look at best possible resource utilization in terms of skills availability, personal growth, and client expectations.

• Ensure project execution against timelines, budget (CBA), scope and quality accepted by key stakeholders.

Team Leader - Cognizant Technology Solutions, Hyderabad Aug 2012 - Jan 2013

• Managed Insurance Services operations was involved in Project management, Stake holder management, IT governance validation review, processing, issuing policies, for a reputed US based insurance Co, ensuring service level agreements are met.

• Proactively address and resolve overall delivery related, transition/process related and personnel related risks and issues. Optimize resource utilization in terms of skills availability, personal growth and client needs. Develop strong inter-personal relationships with the team. Assistant Manager - Computer Age Management Services Pvt. Ltd, Chennai Sep 2009 – Aug 2011

• Project Manager- Mutual Fund Operations & Services, portfolio management which includes back- office processing of application forms and transactions,

• Coordinating for update on fund transfer across Asset Management Companies (AMCs) to follow customer’s redemption / subscription orders.

Major Achievements:

• Change management and implementation management techniques and approaches. Successfully establish and manage key stakeholder relationships through various communication protocols including verbal and written reporting for project status, escalation, and overall milestone updates.

• Recognized for maintaining Good Customer Satisfaction, stake holder Management & Meeting stringent SLA deadlines.

Senior Process Associate - RR Donnelly Global India, Chennai Sep2005 – Jun 2009

• Managed Projects - US Residential Mortgage & UK Retail Banking process Major Achievements:

• Chosen among many for being trained in RE 101 (Real Estate Mortgage Services) & cleared the training program with high grades.

• Successfully Transitioned & migration for two projects on post closing of Mortgage loans & foreclosure ads.

• Streamlined the existing processes, IT governance and aligned the activities through meaningful segments.

• Functioned as a SPOC between team and the client through effective communication, designed R&R programs and a transparent performance measurement system. Associate (Loan Processing) - Wipro BPO Services, Chennai Dec 2002 – Sep 2005

• Managed the CRM and processing of mortgage loans for customers who applied for refinance in accordance with US Laws; verified that the loans are saleable in secondary market.

• Analysis of loan documentations, verification on accuracy and saleability of mortgage note, reviewed insurance obtained and assisted the servicing department.

• Verification of mortgage documents for customer details in respective branches of Bank of America.

``

PRIOR EMPLOYMENTS

Executive - Retail Banking (Sales & New Accounts) - HDFC Bank Ltd., Chennai – Apr 2002 – Aug 2002 Cashier Cum Clerk - Thomas Cook India Ltd., Chennai – Foreign Exchange – Apr2000 – Apr2002 Sales Executive - Tata Yellow Pages Chennai Oct 1997 – Mar 1998 Professional Development

• Agile Crash Course: Agile Project Management; Agile Delivery - August 26 2020-Udemy

• PMP® Prep Training (35 contact hours) from Infocareer PERSONAL DETAILS

Date of Birth : 23-Nov-1976

Languages Known : English, Hindi and Tamil.

Passport : L 3050334 Valid till 28/8/2023

Contact this candidate