SMRITI SHARMA

Senior Business Analyst

Email:ad34sa@r.postjobfree.com Phone: +1-647-***-****

PROFILE

A seasoned Business Analyst boasting more than 5 years of extensive experience in the fields of Banking, Retail, Telecom, and Insurance.

Possesses a profound understanding of the various phases within the Software Development Life Cycle (SDLC), including Requirements gathering, Analysis, Design, Development, and Testing, which is essential for software development.

Demonstrated expertise in working with a diverse range of methodologies, encompassing Agile, SDLC, Waterfall, and Scrum.

Proficient at collaborating effectively with both business and technical stakeholders to successfully deliver business process solutions that align with enterprise objectives.

Well-versed in identifying project stakeholders, eliciting their requirements, analyzing these requirements, and proficiently documenting and articulating them into functional, non-functional, transitional, quality, and usability requirements.

Skilled in conducting various analyses, such as Gap analysis, SWOT analysis, Cost-Benefit Analysis, ROI analysis, Market Analysis, and Acceptance Testing, leveraging strong analytical capabilities.

Proficient in utilizing UML for generating Use Case Diagrams, Activity diagrams, Process Modelling Diagrams, Process Mapping, Process Flows, Wireframes, Mockups, Design Reviews, and Prototypes. Also, well-acquainted with Business Process Management Notation (BPMN).

Possesses extensive skills in technical documentation, including the preparation of documents such as BRD (Business Requirements Document), FRD (Functional Requirements Document), FSD (Functional Specification Documents), NFRD (Non-Functional Requirements Document), SRD (Software Requirements Document), SDD (Software Design Document), and Data Specifications. Proficient in managing user stories, ensuring clear articulation of requirements, acceptance criteria, and prioritization in Jira and Azure dev ops.

Experienced in various data-related activities, including Data Conversion, Data Collection, Data Analysis, Data Mapping, and Data Modeling.

Proficient at coordinating with the testing team for a variety of test types, including Functional, System Integration, Regression, BAT, and UAT Testing.

Exceptional communication skills, both written and verbal. Capable of engaging effectively with stakeholders, with outstanding facilitation, problem-solving, negotiation, time management, visual thinking, and interpersonal skills.

SUMMARY OF SKILLS

Business Analysis

Joint Application Development (JAD)

Business Case Development

Defect Management, Software Testing / UAT.

Training and Development

Facilitation /Presentation

SCRUM Methodology

Software Development Life Cycle (SDLC)

Configuration and Change Management

M.S Office Suite, Visio, Outlook

Swim lanes and use cases

Communication(verbal/written)

Project Management

Business Process Improvement (BPI)

Unified Modeling Language (UML) Use Case Diagrams

Customer service

Problem solving

Application Programming Interface (API)

KEY DELIVERABLES

Business Requirement Document

Business Case Document

Process Flow Diagram

Project Charter

Process Mapping Document

Functional Requirement Document

Use case Document

Swim lanes and use case Diagram

Change Management Plan

Defect Tracking Document

Test Plans

Requirement Backlog

Requirement Traceability Matrix (RTM)

Data Mapping Document

UAT Document

Request for proposal

EMPLOYMENT HISTORY

Sr.Business Analyst May2022- Present

HOME DEPOT, CANADA

Roles/Responsibilities

Led and facilitated key Agile meetings, including Release Planning, Sprint Planning, daily scrum, Backlog Grooming, and Retrospective sessions.

Assisted development teams in breaking down complex user stories into more manageable and executable versions.

Conducted meticulous testing of user stories for accuracy and compliance, ensuring their acceptance and validation without any disputes.

Performed stakeholder analysis to identify the primary stakeholders and assess their level of involvement in the project.

Gathered and documented requirements from stakeholders in the form of use cases and user stories.

Collected crucial information from various stakeholders to create comprehensive business analysis models.

Collaborated with business owners to gain insights into industry trends and competitive intelligence.

Provided training to team members on Agile processes and artifacts, as well as facilitated Sprint events.

Functioned as a Product Owner, refining the product backlog into user stories within JIRA.

Prioritized and refined user stories during Product Backlog Refinement sessions involving Business stakeholders, Developers, and the QA team to enhance team efficiency.

Made extensive use of web-based collaborative platforms such as SharePoint and Confluence to prepare workflow process documentation.

Skillfully organized Bi-weekly Sprint Review meetings and Sprint Planning meetings with the scrum team.

Presented Happy Path, Alternate Path, and Exception Path scenarios to enhance the user experience of product features.

Supported QA teams by providing use cases and test plan scenarios to document various user interactions with the system.

Ensured the stability and rationality of the UI through the conduction of Smoke and Sanity testing to confirm expected behavior.

Enhanced team communication and clarity by documenting Traceability Matrix and Decision Logs, thus eliminating potential confusion.

Acted as a driving force for continuous improvement through post-implementation monitoring and the prioritization of defects for release management.

Boosted team productivity by implementing approved change initiatives and documenting PCRs (Problem Change Requests).

Sr. Business Analyst Jan 2021- Apr 2022

MANULIFE INSURANCE

Roles/Responsibilities

Enhanced the team's productivity by conducting daily scrum meetings, addressing identified impediments, and eliminating blockers.

Developed Capital market skills by analysing market trends, including macroeconomic indicators, industry-specific factors, and market sentiment. This involves studying financial statements, economic data, and news to understand market dynamics.

Actively participated in Story mapping sessions, Backlog Grooming, Sprint planning & estimation meetings, and daily scrum (stand-up) sessions, utilizing Jira and Confluence extensively.

Proficiently crafted Epics and User Stories, providing comprehensive details such as descriptions, acceptance criteria, Definition of Ready (DOR), and Definition of Done (DOD).

Demonstrated expertise in logging and managing issues, including Epics, Stories, and Tasks, using the JIRA platform.

Collaborated effectively with Business owners and the development team to contribute to the development of Project Impact and Process Control Plan documentation.

Fostered strong working relationships with the Development Team through team coordination and retrospectives.

Attended estimation meetings with the development team to offer high-level estimates (Story Points) for items in the product backlog.

Assisted in creating essential functional requirements specifications for generating use cases and process flow diagrams related to functional requirements.

Conducted workshops with diverse business stakeholders to identify gaps, root causes, and cross-functional dependencies.

Executed gap analysis to pinpoint missing capabilities and proposed enhancements to optimize the user experience.

Supported the product owner in conducting Daily Scrum Meetings, Monthly Reviews, sprint reviews, and sprint retrospectives, while monitoring action items for process improvement.

Analyzed cost-effective solutions for process changes and addressed change management issues.

Demonstrated proficiency in using SQL and Microsoft tools for analyzing complex data, offering recommendations to enhance customer relationships and retention rates.

Developed BPMN diagrams and use cases to improve the understanding of business processes, with extensive use of JIRA for documenting Epics and user stories.

Assisted the product owner in creating Burnup and Burndown charts and in calculating the team's velocity.

Possessed solid knowledge and understanding of technologies such as UML, data mapping, and real-time APIs.

Created and refined Project Backlog Stories for business stakeholders and technology partners.

Advocated for business process security activities and policy enforcement.

Business Analyst Aug 2019-Dec2020

ROGERS, TORONTO

Roles/Responsibilities

Produced comprehensive and precise documentation of business activity processes by authoring Business Requirements Documents (BRD).

Developed test plans and test scenarios aligned with business requirements.

Supported third-party applications through the facilitation of Joint Application Development (JAD) Sessions and vendor meetings.

Orchestrated an enterprise-wide integration analysis for the business application, incorporating both novel enhancements and customer-specific modifications.

Streamlined daily activities and minimized redundancy through the creation of requirement reports.

Employed Rational UML to translate business requirements into technical specifications.

Established and managed a risk register for the systematic categorization and highlighting of potential risks.

Conducted workshops and tutorial sessions to gather and validate requirements from business process owners, subject matter experts (SMEs), and security audit teams.

Utilized JIRA and HPALM to produce comprehensive documentation for requirement specifications, while utilizing Confluence to document use cases and activity diagrams.

Ensured precise communication regarding requirements and bug reports through direct collaboration with project managers and the internal security team.

Facilitated Joint Application Development (JAD) sessions, walkthroughs, teleconferences, meetings, and other interactions with cross-functional teams to address various challenges.

Validated the correct execution of test scripts and their adherence to scenario descriptions.

Acted as an advisor in the realm of business and systems use during development projects.

Created assessments for both the current (AS-IS) and future (TO-BE) states to conduct impact and progress analysis.

Supported account managers and business users in their decision-making processes by conducting research, analysis, and offering recommendations.

Business Analyst Mar. 2018- Jul. 2019

TD Bank

Roles/Responsibilities

Organized workshops, presented to essential stakeholders, and elucidated project processes and protocols.

Collaborated with business stakeholders to collect, validate, and document the existing state (encompassing capabilities, business processes, and pain points) and the envisioned future state (comprising capabilities, business processes, and the effects of changes).

Maintained a consistent approach to managing stakeholder expectations and engaged in negotiations with project stakeholders to ascertain the most precise and fitting definition of scope, quality, and priorities.

Enforced compliance with organizational procedures and best practices in business analysis throughout the entirety of the project's lifecycle.

Participated in design reviews alongside the project team to ensure alignment with project objectives.

Systematically documented test cases and test scenarios for all activities, which were subsequently employed to outline process flows for Joint Application Development (JAD) Session consensus.

Collaborated closely with the IT team to convert business requirements into functional requirements, reviewed proposed solutions, and provided assistance during the User Acceptance Testing (UAT) process.

Conducted User Acceptance Testing to guarantee the fulfillment of stakeholder needs.

Effectively communicated requirements and modifications to the development team as necessary, while diligently monitoring the entire development and testing process.

Developed Functional specification documents to facilitate system upgrades.

Employed Visio to visually map the existing process flows and anticipate future processes.

Worked in conjunction with the operations team to analyze new procedures, templates, and training materials.

Provided support to the testing team performing documentation of test cases and coordinating with the QA team.

EDUCATION/CERTIFICATION

Bachelor of Arts (Honours) Degree in Political Science, Delhi University, India.

IIBA Entry Certificate in Business Analysis (ECBA), 2020

REFERENCES

Available on Request

Contact this candidate