Customer Service Machine Operator

MARY WEEKS

**************@*****.*** 903-***-**** Sherman, TX 75090

Summary

I'm an entrepreneur freelancer passionate about building productive relationships with clients partners and team members. New customer acquisition expert who emphasizes a mix of online and offline marketing strategies. I'm a very determined hard worker that doesn't stop till the job is done. I am Motivated, Creative,and Resourceful by maintaining high levels of accuracy and efficiency, as well as meeting branch goals, is a priority. Graphic design Accounting Customer service Skilled negotiator Cashiering Business Management Housekeeping Heavy machine operator Forklift driving Hauling Mechanic skills Clerk Secretary work Book keeping Team Player Creative problem solving Flexible Team Leadership Problem resolution Professional Summary Skills Education

Hardworking Woman offering 10 years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Dedicated and hardworking successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Analytical Cashier Supervisor with expertise and experience developing effective methods of service delivery. Accountability for front end oversight and maintaining quality standards while improving customer experience. Possesses good public relations and communication skills.

Skills

Mentoring and Coaching

Customer Service

Retail Operations

Documentation and Reporting

Staff Training

Issue Resolution

POS System Troubleshooting

Verbal and Written Communication

Attention to Detail

Store Opening and Closing

Time Management

Till Counting

Analyzing Profitability

Computer Proficiency

Staff Coaching and Training

Merchandise Promotion and Display

Point of Sale Systems

Decision Making

Implementing Pricing Strategies

Scheduling and Time-Tracking

Microsoft Office

Handling Complaints and Inquiries

Sales Leadership

Recruitment and Training

Customer Service Management

Health and Safety Procedures

Flexible Work Schedule

Financial Recordkeeping

Inventory Management

Delegation and Supervision

Handling Complaints

Merchandise Quality Assurance

Financial Forecasting

Reporting and Performance Analysis

Team Building and Motivation

Cash Handling and Reconciliation

Team Leadership

Employee Management

Quality Assurance

Payment Processing

Safety Procedures

Equipment Maintenance

Shift Scheduling

Cost Control

Punctual and Reliable

Store Promotions

Policy Enforcement

Recruiting and Hiring

Consultative Sales

Experience

Choctaw Casino & Resort - Durant Durant, OK

Cage Cashier/Supervisor of Operations

01/2022 - 04/2023

Greeted customers and responded to requests for information.

Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.

Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.

Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

Supported front-end procedures to keep items well-stocked to prevent shrinkage.

Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.

Monitored cash drawers in checkouts to verify adequate cash supply.

Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.

Resolved customer problems by investigating issues, answering questions and building rapport.

Built and maintained working relationships with peers and upper management.

Processed payments promptly for customers to exceed productivity standards.

Increased likelihood of repeat business by building friendly relationships with customers.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Performed merchandising and signage updates during weekly and seasonal promotional changes.

Directed trash removal and sanitation procedures to keep aisles and register area organized.

Prepared and delivered targeted systems training for business personnel.

Contributed to successful field deployment of business systems improvements.

Troubleshot and resolved problems with programs and systems.

Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.

Coordinated installation of updated computer programs and systems.

Collected data in field, evaluated findings and produced reports and presentations.

Gathered, outlined and reviewed business requirements.

Documented personnel feedback and developed solutions to address concerns.

Trained staff and users to work with computer systems and programs.

Troubleshot program and system malfunctions to restore normal functioning.

Explored new technologies and tools for productivity, security and quality assurance purposes.

Consulted with management to reach agreement on system principles.

Conferred with clients regarding information processing or computation needs.

Expanded or modified system to serve new purposes or improve workflow.

Wash Bay, Camping World of Sherman Sherman, TX

12/2019 - 03/2021

Wash and clean RVs Inside and out, and in all wether

Taco Bell Bonham, TX

Cashier

05/2017 - 07/2017

Taking food orders and cash handling.

Choctaw Casino & Resort Durant, OK

Housekeeper

04/2016 - 11/2016

Cleaning the hotel rooms from top to bottom.

Made sandwiches Sherman, TX

Sandwich Artist

02/2016 - 03/2016

Bens, Goodwill Industries Sherman, TX

02/2015 - 08/2015

Separated baby clothes and tagged them.

FedEx Ground Sherman, Texas

Delivery Driver

11/2014 - 01/2015

Delivered packages to peoples homes and Businesses.

Carhop, Sonic drive Sherman, Texas

09/2014 - 11/2014

Delivered food orders, and cash handling.

Future Payment Technologies Sherman, TX

Customer Service Representative

11/2013 - 02/2014

Cold Calls

Data input.

Fountain, Sonic Drive Sherman, TX

05/2013 - 06/2013

Made Drinks, and Ice cream.

Circle K Sherman, TX

Customer service representative

03/2012 - 02/2013

Fountain, Sonic Drive Sherman, TX

Cashier Stalkin

05/2011 - 08/2011

Made drinks and ice cream.

Spencer's Gifts Sherman, TX

Sales associate

08/2010 - 02/2011

Assist customer's and answer questions.

Butterfields Buffet Durant, OK

Hostess/Cashier

05/2010 - 08/2010

Greet and seat Guests

Cash handling

Jalapeno Tree Denison, TX

Hostess

04/2010 - 05/2010

Greet and seat Guests

Clean the Entryway

Cook

Sonic Drive Calera, Ok

Head set, and Expeditor

08/2008 - 04/2010

Cooked

Took food orders

Made drinks and ice cream

Bagged the food

Delivered food to customer

Cash handling

I'm currently working to go back to college to finish out my Associates in business management degree

I can just about do anything from working on cars to Accounting and Management

I am a Dependable employee I work hard, I am also willing to learn new job skills, and take opportunities when they arise.

Horizon Transport Inc. Wakarusa, IN

RV Transport Driver

Inspected truck for defects and safe operating condition before, during and after trips.

Obeyed traffic laws and followed established traffic and transportation procedures.

Kept customers satisfied and loyal by completing timely and accurate deliveries.

Maintained safe driving habits to protect property and general public on roadways.

Planned efficient routes and adjusted strategies based on current weather and traffic information.

Supervised loading and unloading of products.

Obtained and maintained proper delivery authorization and pickup documentation.

Completed daily logs and issued papers to customers.

Worked with dispatch to update routes and inform customers of delays.

Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.

Completed transfers at hubs and final destinations to keep routes on schedule.

Kept accurate logs of all deliveries and trips.

Contacted customers prior to delivery to coordinate delivery times.

Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.

Sherman finance Sherman, TX

Loan Signing Agent

Reviewed client documentation and contracts for discrepancies and mistakes.

Updated client account information and records in company databases.

Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.

Verified client financial information to determine creditworthiness and loan eligibility.

Informed customers of loan application requirements and deadlines.

Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

Identified valuable solutions for customers with credit problems.

Reviewed credit histories from applicants and determined feasibility of granting requested loans.

Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.

Approved or denied loan applications and explained reasoning behind decisions.

Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.

Met with applicants to obtain information for loan applications and answer questions about processes.

Collaborated with company teams to expedite loan approval processes.

Developed loan contracts and explained contract terms to clients.

Set up debt payment plans based on client credit, income and assets.

Sunny Delight Beverages Co Sherman, TX

Forklift Operator Line Take Away

Maneuvered forklift over and around loaded pallets, boxes and other materials.

Moved freight, stock and other materials to and from storage and production areas and loading docks.

Maintained current forklift training and certification as required by company policies.

Transported material to correct locations and documented inventory changes.

Used handheld scanners for warehouse management system compliance.

Reported safety and quality issues to management.

Education and Training

Grayson County College Denison, Texas

Associates in business management

06/2023

Sherman Finance Inc Sherman, TX

Loan Renewals Background checks

07/2021

Cash handling Receptionist Secretary Line Take Away -, to October

Sherman, TX

2021 Sunny Delight

04/2021

Forklift Driver Product Handler Independent Contract Driver -, to May, 2021, Horizon Transport - Wakarusa, IN RV Transport Drivers Transport RVs all over the U

Colbert High School Colbert, OK

High School Diploma

01/2010

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