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PROFESSIONAL SUMMARY

Passionate Administrator with 10+ years of diverse experience in database design and administration, data modeling, data warehousing, Enterprise Systems Architecture, Business Intelligence (BI), Salesforce Administration, and Project Management. Strong collaborator and team player with excellent communication skills and expertise in analytical problem-solving. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Adept at driving project success through analytical thinking and decisive leadership, I deliver impactful solutions while mentoring teams to excel in fast-paced environments.

SKILLS

Service Cloud Management

Sales Cloud Management

Marketing Cloud Management

Community Cloud Management

Salesforce Configuration

AppExchange Integration

Process Automation

Data Migration

Lightning Experience

Pardot Administration

User Administration

Data Management

Security Management

Analytical Thinking

Excellent Communication

Multitasking

Self Motivation

Agile Methodology

Salesforce Integration

Apex Development

User Interface Design

Visualforce Pages

Lightning Components

Critical Thinking

Business Analysis

Functional Testing

Code Development

Source and Version Control: Git, Github

Amazon Web Services

Programming Languages: Java, C#, .Net, Python

Databases: Oracle, MongoDB

Continuous Integration Systems

Document Management

Project Planning

Compliance Monitoring

Vendor Sourcing

Resource Allocation

Project Management

Risk Management

Cost Control

Coaching and Mentoring

Agile Methodologies

ERP Software

CONTACT

817-***-****

ad34rg@r.postjobfree.com

Weatherford, TX 76088

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EXPERIENCE

Senior Salesforce Administrator

APR 2019 - PRESENT Smurfit Kappa, Irving, TX

Utilized data loader to import and export large datasets into Salesforce from external sources such as CSV files.

Identified potential areas where automation can be implemented using tools like Process Builder or Flow Builder within Salesforce platform.

Developed and maintained custom objects, fields, formulas, validation rules, reports and dashboards in Salesforce to support business requirements.

Created various workflow rules, approval processes and created email alerts to keep users informed of the updates on records.

Provided training sessions for new users on how to use features available in Salesforce platform efficiently.

Coordinated with developers and end-users to ensure smooth transition between development phases throughout the project lifecycle.

Resolved complex issues related to configuration setup or customization of Salesforce.com applications.

Implemented change requests according to business needs by developing customized solutions using VisualForce pages, lightning components and Apex classes and triggers.

Conducted User Acceptance Testing sessions before releasing changes into production environment.

Assisted in creating test plans and scripts for unit testing of application changes prior to deployment into production environment.

Developed Lightning Web Components to create dynamic UI elements within the org's Lightning Experience interface.

Performed troubleshooting activities on existing codebase written in APEX programming language.

Senior Salesforce Administrator

DEC 2017 - APR 2019 Weir Oil & Gas, White Settlement, TX

Utilized data loader to import and export large datasets into Salesforce from external sources such as CSV files.

Identified potential areas where automation can be implemented using tools like Process Builder or Flow Builder within Salesforce platform.

Developed and maintained custom objects, fields, formulas, validation rules, reports and dashboards in Salesforce to support business requirements.

Resolved complex issues related to configuration setup or customization of Salesforce.com applications.

Conducted User Acceptance Testing sessions before releasing changes into production environment.

Assisted in creating test plans and scripts for unit testing of application changes prior to deployment into production environment.

Provided technical assistance on sales cloud implementation projects by creating documents outlining best practices for system configuration and usage.

Developed Lightning Web Components to create dynamic UI elements within the org's Lightning Experience interface.

Performed troubleshooting activities on existing codebase written in APEX programming language.

Analyzed functional specifications documents provided by clients and prepared detailed design documents outlining proposed solution architecture based on their requirements.

Integrated 3rd party applications with Salesforce using REST API calls or SOAP web services.

Developed Apex triggers to automate business processes and maintain data integrity across multiple objects in Salesforce.

Modified existing databases and database management systems and direct programmers and analysts to make changes.

Salesforce Administrator

JUL 2016 - DEC 2017 2020 Companies, Fort Worth, TX

Utilized data loader to import and export large datasets into Salesforce from external sources such as CSV files.

Created various workflow rules, approval processes and created email alerts to keep users informed of the updates on records.

Identified potential areas where automation can be implemented using tools like Process Builder or Flow Builder within Salesforce platform.

Wrote and coded logical and physical database descriptions and specified identifiers of database to management system, and directed others in coding descriptions.

Developed standards and guidelines for use and acquisition of software and to protect vulnerable information.

Identified, evaluated, and recommended hardware and software technologies to achieve desired database performance.

Tested changes to database applications or systems.

Implemented security measures to protect sensitive data stored in the databases from unauthorized access or manipulation of information.

Provided technical support to junior staff and clients.

Developed Apex triggers to automate business processes and maintain data integrity across multiple objects in Salesforce.

Analyzed functional specifications documents provided by clients and prepared detailed design documents outlining proposed solution architecture based on their requirements.

Salesforce Administrator

MAR 2012 - JUN 2016 Progressive Waste Solutions, Fort Worth, TX

Utilized data loader to import and export large datasets into Salesforce from external sources such as CSV files.

Created various workflow rules, approval processes and created email alerts to keep users informed of the updates on records.

Developed and maintained custom objects, fields, formulas, validation rules, reports and dashboards in Salesforce to support business requirements.

Identified potential areas where automation can be implemented using tools like Process Builder or Flow Builder within Salesforce platform.

Configured security settings including user roles, profiles, sharing rules and developed custom permission sets for different users.

Designed page layouts for different profiles to customize the look and feel of the organization's Salesforce environment.

Web Admin for company Confluence site

Interact with GIS so ware

Creates and run SQL Queries for metric reports

Creates Macros, pivots graphs and tables in Excel.

Create and run Crystal Reports

Created metadata documentation for all GIS datasets according to standards.

Managed large datasets from multiple sources into a single GIS database system.

Designed, implemented and maintained geodatabases in a variety of formats.

Implemented GPS technology for field collection of geographic data points.

Developed scripts using Python programming language for automating routine tasks within the system.

EDUCATION

High School Diploma

MAY 2023 South Grand Prairie High, Grand Prairie, TX

CERTIFICATIONS

Certified Scrum Master (CSM)

Salesforce Administrator (201)

REFERENCES

References available upon request

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JON-MICHAEL MURPHEY

SENIOR SALESFORCE ADMINISTRATOR

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