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Customer Service A B

Location:
Spring City, TN
Salary:
95000 annually
Posted:
March 05, 2024

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Resume:

Tallie Riley

*** * **** **, ******, TX, ***** 812-***-**** ad34qz@r.postjobfree.com

Facilities Management

A diligent and result-oriented professional with robust experience acquired over the years in delivering optimal results & business value, managing facility operations, and ensuring comprehensive user services and supportin high-growth environments. Skilled in supervising repairs, conducting inspections, verifying equipment, delegating tasks, and ensuring adherence to safety guidelines and regulations. Holds credit for troubleshooting equipment and system issues and failures, diagnosing problems, and performing hands-on repairs to swiftly return them to working condition. Excels in demonstrating unparalleled dedication to providing outstanding building management, developing and implementing policies and procedures to drive maximum user service and satisfaction while achieving company goals. Articulate communicator with exceptional mentoring skills in transforming a low-performing team into a high-caliberworkforce coupled with proven abilities to work with cross-functional and multidisciplinary teams.

Skill Areas:Facilities Maintenance Surface/Underground Mining A/B, PLC Training Troubleshooting Union Training Welding/Fabrication Safety Training Process Improvement Fire and Safety HVAC Vendor Management Statutory Compliance Inventory Risk Management Feedback Survey Customer Service Problem-Solving Leadership Strong Interpersonal Skills Analytical Skills Client Relationship Management Team Management Communications and Marketing

PROFESSIONAL EXPERIENCE

PMG INC, Temple, TX (May 2021-Present)

Maintenance Lead, Contract Position

Responsible for maintaining equipment per CMMS and PM inventory.

Integral in overseeing equipment repair and A/B Troubleshooting.

Land O Lakes, Ft Worth, TX (Jan 2020 - May 2021)

Maintenance Lead

Oversaw all aspects of plant machinery and equipment operational functions, including offering Preventive Maintenance, managing wind turbine mechanical, electrical, and hydraulic systems troubleshooting, and repairs.

Integral in cleaning, lubricating, and adjusting parts, equipment, and machinery while drafting preventative maintenance requirements and schedules for equipment.

Effectively communicated with customers, team members, and supervisors as well as conducted routine preventive maintenance ensuring machines continually ran smoothly.

Facilitated all departments with machinery breakdowns and encouraged safe work habits to maintain a safe working environment.

Administered operations in the absence of supervisory personnel and offered Technical training and certification for maintenance personnel.

Promoted quick response time to priority issuesto reduce machine downtime and procured parts, supplies, and equipment from catalogs and suppliers.

Accountable for repairing, reassembling different parts of equipment and reported routine preventive maintenance and unscheduled failures.

Drafted progress reports on maintenance projects and maintained critical spares inventory.

Leveraged meters, schematics, drawings, and manuals to test and repair multiple systems and equipment.

Facilitated set-up and tear-down for events and meetings along with orchestrating overall appearance and cleanliness of the property.

Ensured plant safety, environmental regulatory compliance.

Carried out quality checks, general preventative maintenance, mechanical repairs on processing and packaging equipment.

Addressed questions, requests and recorded maintenance operations while coaching and mentoring staff members.

Offered effective recommendations, strategies, and priorities to address repeat failures.

Promptly addressed emergencies by escalating the issues to appropriate personnel and following safety protocol.

Peabody Energy Corp, Francisco, IN (Jun 2019 - Dec 2019)

Maintenance Technician

Oversaw equipment and machine maintenance, including removing dirt and lubricating machinery shafts, bearings, and gears.

Responsible for deploying replacement parts, components, and the entire system while maintaining records for customer use.

Conducting working environment analysis and adjusted settings to enhance performance and life for the equipment.

Managed and met daily, weekly and monthly checklists on building equipment by diligently scheduling maintenance procedures.

Carried out electrical and mechanical repairs of production equipment, reducing downtime.

Drafted technical documents to accurately repair multiple pieces of equipment.

Served as a subject matter expert on Blueprint and schematic, Preventive and reparative maintenance, and Safety compliance.

Forecasted Budgeting and managed Capitol budget projects of up to 13 million dollars.

Managed electrical installation and repair while offering effective staff supervision and team training.

CSC Atlanta LLC, Madison, GA (Oct 2017 - May 2019)

Maintenance Manager

Responsible for managing inventory and ordering supplies in compliance with budget restrictions.

Planned routine maintenance and repair of facility equipment while directing team member performance to fulfill client deadlines and requirements successfully.

Ensured compliance with OSHA guidelines and standards, including proper handling of hazardous chemicals.

Effectively offered safe and consistent operation by maintaining tools and equipment.

Spearheaded 15 workers to complete projects within time and budget, ensuring both client and employee satisfaction.

Coached and mentored ten personnel for food production equipment.

Lipman Produce LLC, Hendersonville, NC(Feb 2016 - Sep 2017)

Maintenance Manager

Responsible for directing team member performance to meet client deadlines and requirements in compliance with OSHA guidelines and standards, including proper handling of hazardous chemicals and pesticides.

Oversaw inventory supply and furnished team members’ requirements.

Coached and mentored five new employees on food production equipment used in compliance with company protocols.

Oversaw ten employees developing work schedules, distributing assignments, and managing day-to-day operations.

Ensured timely project completion by consulting with suppliers for replacement materials.

Prairie Farms Dairy Inc., Indiana (Jan 2015 - Feb 2016)

Maintenance Supervisor

Enhanced system performance by creating ongoing maintenance schedules and maintaining optimum supply levels to keep stock within ideal parameters for expected needs.

Integral in analyzing final results distinguishing quality levels and identifying root causes of any faults.

Ensured safety compliance by establishing strict standards and protecting team members from harm.

Coached and mentored team members to strengthen the quality, increase productivity, and maximize customer satisfaction ratings.

Conducted trend analysis and remained up to date on current regulations, especially concerning the research industry and document creation.

Identified and suggested software solutions and drafted custom software proposals, supporting material, and presentations.

Oversaw daily board operations to increase revenue and reduce costs using P&L analysis.

Spearheaded multidisciplinary, consistent quality improvement programs to enhance patient outcomes.

Facilitated Maintenance Manager in onboarding new hires and focused on punctuality to maintain outstanding attendance records.

Courteously welcomed guests to build and nurture a welcoming atmosphere.

Leveraged electrical drawings to address electromechanical and various other systems.

PRIOR EMPLOYMENT DETAILS

Maintenance Supervisor, Prairie Farms Dairy, Anderson, IN Apr 2012 - Dec 2014

NC Infantry Squad Leader, US ARMY, Fayetteville, Jul 1987 - Apr 1994

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Associates Industrial Maintenance Technology, Fayetteville Technical Community College, Fayetteville, NC

(Oct 1989)

High School Diploma General Studies, Ridgway High School, Ridgway, IL (Jun 1987)

Technical Skills:

MS Office (Word, Access, Excel, PowerPoint),



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