RASHMI KUMARI

Sr. Business Analyst

Mob: +1-647-***-**** I E-mail: ad34qw@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/rashmi-kumari-08bb82274/

Summary:

Experienced Business Analyst with over 6 years of expertise in Information Technology, Insurance, Retail, Banking and Telecom industries

Extensive understanding of and insight into the phases of the SDLC including Requirements Gathering, Analysis, Design, Development and Testing

Significant experience working with various methodologies, including Agile, Software Development Life Cycle, Waterfall, Scrum, Kanban and strong knowledge of Azure DevOps

Skilled in collaborating with business and technical partners to successfully deliver business process solutions while ensuring alignment with enterprise requirements

Experienced in identifying project stakeholders, to gather requirements, analyze, document and articulate them as functional, non-functional, transitional, quality, usability requirements

Proficient in using various analytical techniques such as Gap analysis, SWOT analysis, Cost-Benefit Analysis, ROI analysis, Market Analysis, Root cause analysis and business process analysis

Expertise in UML (Unified Modeling Language) to create a range of diagrams such as Use Case Diagrams, Activity diagrams, Process Modelling Diagrams, Process Mapping, Process Flows, Wireframes, Mockups, Design Reviews and Prototypes. Familiarity with Business Process Management Notation (BPMN)

Strong technical documentation skills in preparing different types of documents: BRD (Business Requirements Document), FRD (Functional Requirements Document), FSD (Functional Specification Documents), NFRD (Non-Functional Requirements Document), SRD (Software Requirements Document), SDD (Software Design Document) and Data Specifications

Good Grasp on Data processing includes activities such as Data Transformation, Data Collection, Data Analysis, Data Mapping, Data Migration, Data Modeling, ETL and Data Warehouse

Proficient in relational database queries SQL: Postgres/Oracle/MySQL Visualization: Power BI/Tableau

Experienced with Atlassian tools: JIRA, Trello, Confluence, Microsoft Office, MS Word, PowerPoint, Excel (macro, pivot table, Vlook ups), Outlook, Visio, Google Suite, HP- ALM, Postman, Rest API, XML, JSON, HTML, CSS, Computer Aided Software Engineering (CASE), CRM (Salesforce, MS Dynamics), AODA, Cloud, AWS, GCP, Azure, SaaS, Operating Systems, Web/ Mobile application

Experience coordinating with QA teams for different types of testing execution: Functional testing, System testing, Performance testing, Integration testing, Regression testing, BAT, API testing and UAT

Proficient in stakeholder/customer engagement with exceptional facilitation, problem-solving, time management, negotiation, decision-making, relationship management skills, teamwork

Excellent written and verbal communication skills, organizational skills and interpersonal skills

Highly motivated, detail-oriented, self starter, collaborative, innovative, adaptable, multitasking, passion for continuous learning and ability to work in fast-paced environment individual with a proven track record of success

Work Experience:

TELUS, Toronto, ON May 2022 – Present

Sr. Business Analyst

Worked closely with the product owner to create User Stories and Epics in JIRA as well as Confluence

Prioritized user stories in collaboration with the Product Owner, SME’s and other Key Stakeholders

Actively collaborated with Technical Architect to identify gaps, generate Fit-Gap Analysis, support ad-hoc analysis to determine the root-cause of problems and provided several solutions to address them

Determined the project scope, vision for Minimum Viable Product (MVP)

Acquired unmatched experience working with a cross-functional team in a client-facing setting for system improvements and making a strategic contribution to the project planning, participated in research, testing, deployment of solutions, monitoring satisfaction levels to meet user feedback

Conducted and participated in agile planning /Scrum Ceremonies: Daily Stand-up, triage, Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospective

Facilitated Brainstorming sessions, product strategy and instigated in depth talks to elicit business requirements from the Product Owner, Business users, Stakeholders, Subject Matter Experts

Demonstrated commitment to complying with AODA guidelines as presented in WCAG 2.0 to provide inclusive and accessible experiences to users, including individuals with disabilities. Implemented key features such as adjustable font sizes, screen reader compatibility (VoiceOver and TalkBack), accessible navigation, and clear communication to ensure inclusivity and meet AODA requirements

Created business process rules, process Builder, acceptance criteria for solutions and flows to automate processes to maximize business value, meet business objectives, enhance user experience

Collaborated with cross-functional teams to gather requirements for the To-Be system using different elicitation methods such as JAD, workshops, focus groups and interviews

Demonstrated expertise in project management, data management, analysis, visualization and basic knowledge of design with a strong understanding of data principles, methodologies, and best practices

Created a Work Breakdown Structure (WBS) for functional breakdown by using both quantitative and qualitative methods, devised a communication plan, forecasted resources, managed requirements, developed a project plan, and participated in different project case management tasks

Led end-to-end data analysis initiatives in the project, leveraging advanced SQL querying skills to extract and transform raw data through ETL processes

Conducted comprehensive data profiling to identify anomalies and ensure data accuracy, resulting in improved insights for strategic decision-making

Collected business requirements from stakeholders, analyzed the collected information, validated, created, and updated user stories based on the analyzed information

Designed and implemented personalized Power BI reports and metrics for small business clients, focusing on key performance indicators (KPI) such as call quality, cost per lead, and customer satisfaction. Empowered clients to track their telecom performance and make strategic improvements

Used visual diagram software like Lucid Chart, Draw.io, Miro and MS Visio for visual representation

Contributed significantly to improving and optimizing development and quality assurance processes

Aided the testing team in a several testing activities including test planning, writing testcases, managing defects and performing various testing: Regression Testing, Sanity Testing, Functional testing and UAT, to make sure that all conceivable business scenarios were evaluated

Maintained and updated the testcase, defect association with requirements traceability matrix (RTM)

TD BANK, Toronto, ON Nov 2020 – Apr 2022

Business Analyst

Tracked and efficiently communicated team velocity and sprint/release progress to all involved teams and management. Estimates for the project's deliverables and milestones were provided

Conducted numerous sessions: JAD, prototyping and brainstorming sessions, with businesses and end users to elicit and collect needs. Obtained approval from the stakeholders for the assignment of the requirements' priorities and effectively communicate those requirements to appropriate parties

Demonstrated expertise in applying Agile methodologies and BABOK best practices to drive successful project outcomes and deliver high-quality solutions

Used Microsoft Visio, Balsamiq and converted business requirements into Use Cases and produced a variety of UML diagrams, including Use Case diagrams, Activity Diagrams, and Sequence Diagrams

Demonstrated keen attention to detail in conducting comprehensive process analysis, capturing current workflows, and developing state diagrams for future state presentation. Facilitated productive work sessions focused on leveraging process mapping documents to drive process improvement

Produced workflow diagrams, business rule diagrams, and other process flow visuals using MS Visio to both the current state (As Is) and future state (To Be) of the processes

Used the gap analysis technique to evaluate current technology and pinpoint improvements needed to reach the goal state that satisfies business requirements and deliver quality system

Provided support for Request for Information (RFI) or Request for Proposal (RFP) processes with vendors as needed

Generated CRM reports and dashboards, providing stakeholders with actionable insights and performance metrics

Designed and implemented SQL Database-based ETL processes to integrate banking data from diverse sources, ensuring data consistency and accuracy

Implemented and managed data analytics solutions on Google Cloud Platform (GCP) to enhance data-driven decision-making processes, optimizing operational efficiency and risk management

Contributed to project management activities: scoping and estimating project efforts, identifying key risks, recommending mitigation measures, communicating activity status, escalating and addressing possible issues, troubleshooting technical issues, preparing final reports and recommendations

Determined regulatory or system changes, as well as the need for change management and training, and generated business impact documentation

Reviewed Business Design as a participant. Performed GUI, Application Program Interfaces (APIs) testing, Accessibility testing, integration testing, System integration testing, functional testing and User Acceptance testing in the QA environment

Developed test case scenarios and user acceptance test plans to instruct a select group of end users on how to evaluate the application's functionality and user interface

HOME DEPOT, Toronto, ON Jan 2019-Oct 2020

Business Analyst

Utilized a range of requirement elicitation techniques, including client interviews, storyboarding, prototyping, brainstorming, use case creation, and collaborative workshops, to comprehensively understand stakeholder requirements

Collected business requirements and gained a deep understanding of business strategic objectives and their potential impact on IT solutions to deliver optimal business value

Strategized and facilitated Joint Application Development (JAD) sessions with stakeholders including management, Subject Matter Experts (SMEs), technical team, users and other relevant parties to expedite project delivery timelines

Assessed the quality standards of existing business processes and effectively implemented enhancements to improve overall quality, utilizing my analytical skills

Collaborated with other IT professionals to conduct extensive assessments and requirements analysis through interviews. Carried out thorough requirements and gap analysis

Utilized functional decomposition to break down the application into separate functional domains, components, and features. Prepared the Business Requirements Document or Business cases and project plans for resources and costing, organized a stakeholder walkthrough of the project

Distinguished between FR’s and NFR’s (Performance, Security, Usability, Scalability, Localization) from the gathered business requirements

Provided developers with necessary clarifications on requirements to ensure that the final deliverables are consistent with customer requirements/customer feedback

Contributed to design reviews to confirm that technical designs align with and meet user requirements

Used SQL to query sales data and generate reports that show sales trends over time, sales by region, sales by product or service

Played an active role in the preparation of Entity Relationship Diagrams and QA activities

Developed project timelines, managed resources and ensured successful completion of the projects

Supported the handover of documented project deliverables to enable a smooth transition to the production support team

SUNLIFE INSURANCE, ON Aug 2017 - Dec 2018

Jr. Business Analyst

Pursued the waterfall project methodology, resulting in a successful implementation

Efficiently leveraged a variety of BA elicitation techniques, including interviews, document analysis, requirements workshops, business process descriptions, business analysis, and workflow analysis

Conducted thorough interviews with Subject Matter Experts (SMEs) and other stakeholders, asking comprehensive questions to capture and document requirements with an appropriate blend of business and technical knowledge

Established and maintained a requirement traceability matrix, ensuring requirements successfully met through the utilization of forward and backward traceability techniques

Captured and accurately reflected requirements gathered during JAD sessions by preparing a comprehensive Business Requirements Document (BRD). Worked collaboratively with SHs from various departments including Business Areas, Data Governance, Capital Markets, IT group, and Application Development team

Demonstrated proficiency in utilizing Gliffy for process visualization

Gained significant experience throughout the entire project lifecycle in end-to-end process models, business process mapping, business planning, modelling, verification/validation, product development

Assisted the testing team with test plans and test cases to perform manual testing

Provided regular reports to management to keep them informed about the project status, risks, action plans, dependencies, and critical issues

Collaborated with key IT personnel to ensure, website was developed in compliance with exact functional specifications and architectural frameworks

Education & Certifications:

Bachelor of Arts, Lalit Narayan Mithila University, India

CSM - Certified Scrum Master

IIBA - Certification of Capability in Business Analysis (CCBA)

Certified by ISTQB (International Software Testing Qualifications Board)

Contact this candidate