Professional Summary

Utilize ** years of extensive experience in IT management to drive strategic initiatives, optimize technological infrastructure, and foster innovation within an esteemed organization. Leverage proven leadership skills to lead high-performing teams, streamline operations, and achieve overarching business objectives, while consistently delivering exceptional results and exceeding stakeholder expectations.

Software Development Life Cycle (SDLC)

Agile/Lean Methodologies

Jira

APIs, Server, Network Infrastructure

Vendor Relations and Project Management

JavaScript (Angular)

Azure Management

Mailing

Computer Repair

Network Security

Programming Data

Tier IV Support Experience

Network Administration

HTML/CSS

SQL (PostgreSQL, Oracle, AWS)

Networking (DNS, DHCP, SSL)

Linux

Managed Server Networks and Office Mailrooms

Experience

IT Senior Management – AOAC International, Rockville, MD

December 1998 – January 2024

Position Summary

Was responsible for routine and emergency desktop support for on-site and remote staff/contractors.

Ensured functionality of IT systems, including hardware and software maintenance.

Managed office systems and services, including facility access, office equipment, and vendor relationships.

Dispatched outgoing mail using appropriate systems.

Duties and Responsibilities

Network Management and Desktop Support:

Was the primary point of contact for IT-related services.

Installed, configured, and upgraded hardware devices.

Maintained system upgrades and security backups.

Provided technical support for corporate events.

Troubleshooted network infrastructure and performed system administration tasks.

Office Services

Maintained office systems and services.

Approved and monitored vendors and executed bid processes.

Oversaw office projects and storage management.

Managed interoffice and outgoing mail.

Developed processes for inventory management and shipping protocols.

Orchestrated comprehensive operations in computer, shipping, and security, optimizing efficiency and security protocols.

Managed facilities operations strategically, ensuring seamless functionality and industry standards compliance and acted as a liaison between IT departments and cross-functional teams.

Spearheaded procurement processes, ensuring operational continuity through effective supply order management.

Led the implementation of innovative IT solutions, driving significant process improvements and cost savings.

Education

Coolidge High School – Washington, D.C.

High School Diploma

1992

Certificates

Outlook, Office 365, Windows Server Management (MS 2274), Management, Installation and Configuration (MS 6292), Exchange Server Management (MS 3938), Installing and Management Windows 11, Maintaining Server 2003 (MS 2275), Intertel Technologies Basic Axxessdfc End User Database Programming, Comcast Network Management Phones and Database, and Mailing and Shipping Expert with WorldShip and Other Platforms.

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