Customer Service Sales Associate

Yvette Marun

*** **** *** ******, ***.**, New York, NY 10033 Phone: 347-***-****, Email: ad34q6@r.postjobfree.com

Professional experience

Management/ Leadership:

Managed and motivated a team to increase sales and ensure efficiency.

Led my associates, processed payroll, count down the registers, opened and closed store.

Planned and prepared work schedules and kept records of employees' work schedules and time cards.

Toured the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues

Responsible for creating, improving, and sustaining the customer service experience to drive sales results through talent development and product knowledge

Uphold company policy and procedures through: hiring, counseling, termination of employees, maintaining payroll, managing sales floor coverage based on business need, and keeping team updated on company changes and promotions.

Responsible for analyzing the stores business trend based on current sales/traffic compared to LY, WTD, MTD, and YTD sales for the District in order to make Comp for the current year.

Maintain visual and merchandising integrity of the product through: floor set execution, product detail knowledge, and product detail presentation.

Managed stock levels and made key decisions about stock control.

Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively.

Ensured standards for quality, customer service and health and safety where met.

Customer Service/Sales Associate

Greet the customers and establish needs by asking open-ended questions.

Exemplify the three Ps of retail; patience, presentable and punctuality.

Stay focused and level headed with difficult customers and during times of heavy traffic.

Represent the brand by maintaining a pleasant appearance and an approachable demeanor.

Opened and closed cash registers, performed tasks such as separating charge slips, balancing cash drawers, and making deposits.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.

Computed sales prices, total purchases and received and processed cash or credit payment.

Maintained records related to sales.

Watched for and recognized security risks and thefts, and know how to prevent or handle these situations.

Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.

Described merchandise and explain use and care of merchandise to customers.

Ticketed, arranged and displayed merchandise to promote sales.

Placed special orders or called other stores to find desired items.

Assisted customers with bilingual skills in English and Spanish.

Claire’s. MIT, New York, NY Dec 15 to Present

New York and Company, ASM, New York, NY Aug 16 to Oct 16

Bath and Body Works, Temp Acting SM, Stamford, CT Apr 13 to Aug 14

American Eagle, Assistant Manager, Stamford, CT June11 to Apr 13

Justice, Assistant Store Manager, Stamford, CT Nov 09 to June 11

Gymboree, Sales Associate, Stamford, CT May 09 to Nov 09

Victoria’s Secret, Sales Associate, New York, NY Nov 08 to Feb 09

The Limited, Sales Associate/Cashier, Orlando, FL Mar 08 to Oct 08

Deila’s, Sales Associate, Orlando, FL Aug 08 to Oct 08

Ann Taylor Loft, Sales Associate, Orlando, FL Apr 07 to Jul 07

Avenue, Assistant Manager, Orlando, FL May 06 to Oct 06

Education

Florida Metropolitan University, Orlando, FL Attended 1 semester in 2006

Major: Criminal Justice (Enrolling to finish in NY 2011)

Pursuing an Associate’s degree

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