Robert R. Jackson

313-***-**** ad34pk@r.postjobfree.com

EDUCATION

Bachelor of Arts (Sociology) University of Michigan, Ann Arbor, MI May 2004

CORE COMPETENCIES AND TECHNICAL SKILLS

Conflict Resolution Intrinsic Coaching and Training Counseling Service Recovery Customer Service Consulting Plan Implementation Business Operations Management Relationship Building Decision Making Communication Skills Public Speaking MS Office Suite

PROFESSIONAL EXPERIENCE

AVEANNA HEALTHCARE, Peachtree Corners, GA 6/2021 – Present

Client Services Supervisor

Responsible for successful recruitment, interviewing, hiring, staffing and scheduling of caregivers (nurses)

Evaluates performance of caregivers(nurses) with clinical team, operations unit, and executive leadership

Demonstrates a thorough knowledge of and adherence to company policies and procedures.

Maintains an active involvement with cost containment; effectively dispatches nurses when assigning cases.

Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions as week as conflict resolution, and anticipating potential problems or future issues

Produces an excellent rapport with patients, their families, and caregivers and effectively promotes harmonious interpersonal relationships as a mediator, conduit, and liaison

Facilitates provision of orientation and training for new staff members.

Assesses and Manages staffing schedule according to branch location guidelines and patient/family needs

Orchestrates orientation and training scheduling as well as allocating employees in shifts and positions

Coordinates shift back-fill activities in the event of caregiver (nurse) tardiness or absences

NECCO, Jonesboro, GA 6/2017 – 6/2021

Case Manager/Life Coach

Collaborated with DFCS to address young adult need areas and ensure that related case plan was followed

Adhered to all state and licensure regulations regarding face-to-face, virtual, and individualized contact with the DFCS Young Adult clients on my case load as well as accurate and timely completion of treatment plans

Maintained HIPPA, PREA, and other confidentiality standards as outlined in policy

Guided DFCS Young Adults through the process of job procurement, college enrollment and securing a residence

Presented at job fairs, recruiting events, and other social gatherings to recruit Young Adults and inform public

Reported to supervisor and/or designated entities any instances of non-compliance with Necco, regulatory rules/policies, reports of suspected abuse, neglect, or any incident defined as “critical”

Ensured complete and accurate data was entered into Electronic Records, according to timeframes outlined in policy and/or regulation

BEST BUY/Wipro, Atlanta GA 1/2017 – 5/2017

Customer Service Representative

HOPE RECOVERY RESOURCES, Smyrna, GA 3/2016 – 9/2016

Men’s Life Skills and Addictions Counselor

Facilitated weekly meetings and groups

Case management and referral development

Participated in regular clinical supervision and weekly staff meetings

WAFFLE HOUSE, Griffin, GA 7/2015 – 3/2016

Manager

HENRY FORD HEALTH SYSTEM, Detroit, MI 4/2007 – 2/2016

Counselor (Telephonic) Tobacco Cessation Coach/Group Facilitator

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