HOWARD JONES

***** *. ******* ***.

San Pedro, CA 90732

661-***-**** Cell

ad34pc@r.postjobfree.com

Technical Support System Administrator System Analyst

An Accomplished IT professional with demonstrated success implementing strategic IT

Initiatives that improve business processing and systems analysis. A results-driven IT professional with extensive experience in administration, engineering, and technical support of information systems. In-depth expertise in the implementation, analysis, optimization, troubleshooting, and the documentation of network systems including multi-user operating systems, hardware and software tools. Proven ability to lead and motivate project teams to ensure success.

Qualification Highlights

System Analysis Project Management System Integration

System Integration Migration/Upgrades IT Strategy Development

Information Technology Windows/Server Admin Multi-Platform Networking

Technical Expertise

Operating Systems Windows NT, XP, and Windows 7 and 10, Windows servers 2000, 2003, 2008, Citrix 4.0,4.5, 6.0

Hardware Cisco 4000/3600/2600/1600 series Routers. Cisco 2900 series Switches. Hubs, Laptops &

Workstations & Servers (HP, Dell, Compaq, IBM), Raid, Network Cards, MAC Books, and Printers

Software Exchange, Citrix Client & Server, Windows Terminal Server, VMware ESX along with vSphere

Backup Exec, WebEx, McAfee, Norton, MS Office Suite, Terminal Servers, SCCM

Network /Protocols LAN/WAN, TCP/IP, DNS, DHCP, POP3, MTP, FTP, TELNET, VPN, RIP, NAT, TFTP, Ethernet

PROFESSIONAL EXPERIENCE

11/2022- Present Mattel/HCL

Field Service Support Technician

Imaging and Configuring Dell and Apple Laptops (IMACD)

Performed trouble shooting on all type of corporate model printers

Work with SCCM, Active Directory, and JAMF daily.

Work with Network team performing diagnostic procedures using Wireshark

Assist Voice Team with the setting up of Cisco model 7925G wireless IP phones (Jabber)

Use Service Now as the ticketing system

Install specific software packages remotely

Responsible for escalating and assisting the network team with any issues that occur

04/2015- 11/2021 Ricoh, USA

Technical Account Support Specialist

Responsible for administration of Streamline (SLNX ver. 3.3.2.2

Performed trouble shooting on all Ricoh model printers

Completed daily the Health Check Maintenance of the SLNX system.

Performed Application log captures and Wire Shark packet captures

Performed software installs on servers with Windows 10 operating system.

Created Weekly Status and QBR reports.

Worked with the on-site technicians regarding trouble shooting and resolving device(s) issues

Worked with the Service Delivery Manager to ensure that all the fleet was accounted for and properly functioning

Familiar with Windows servers 2016 and 2019.

Performed a major (DHL which had a fleet of 425 printers that had to updated with new version of sw. I was the primary implementer, had project management responsibilities and performed the troubleshooting of any issues that occurred. Completed the project on time.

11/2011- 10/2012 Dell Physician Services

Sr. System Integration Analyst

Creating VM ESXi 5.0 VMware vSphere client on 2003 and 2008 Dell servers

Maintaining both HW and SW for our clients in a cloud environment

Performing Active Directory tasks using Group Policies, Security Groups, and Permissions

Supported CISCO Any Connect VPN tunnels using Raduis for Authentication purposes (IPsec protocol used (Putty to establish session)

Work with Print Servers, fax machines, SQL data base for file shrinking and other DB manipulations.

Perform an assorted of maintenance tasks for Dell 2950 and r710 servers along with Disk Drive replacements and upgrades (firmware and driver updates, memory replacement or upgrades, PERC Controller Battery replacements, assisting with the conversion from LT03-LT05 tape backups to a SAN (DV backups) environment.

Work with Citrix administration and issues, Load Balancing, session printing, roaming profiles,

and remote desktop connections.

10/2006-04/2010 Computrition

Citrix Systems Administrator/Technical Support Engineer/Network Analyst

Responsible for the increase of revenue by increasing the number of facilities (residing on our Managed Hosting Site) using our dietary software package.

Performed Citrix and Network administration for the Managed Hosted clients

Installed, configured, trouble shoot, upgrade, and maintained hardware and software interfaces with the operating systems

Enhanced the Technical Support department (Citrix, network, application, and network printing) by re-structuring how support calls or issues are handled and resolved in a timely manner

Inherited the responsibility of creating network accounts in Active Directory

Became the lead staff member for the resolution of network and printing issues involved with our Business Partners and the Managed Hosting site.

Executed the migration process (from XP workstations to Windows 7) for my previous company using Altris PC Transplant’s wizard-driving interface.

Performed technical and project management roles with the Oracle database upgrade project.

ADDITIONAL EXPERIENCE

7/2005-10/2006 Kaiser Permanente

Systems Technical Consultant

Accomplished the completion of the hardware deployment of new Dell workstations to 250 users before the project deadline date and used SNMP for the administrative tasks in order to expedite the deployment project

Worked as a team member with other technical staff networking to ensure connectivity and system compatibility

Responsible for supervising four other contractors (Spherion contractors) for DMD project

Used SMART and SAT tools located on the network for the migration of users (data and applications0 personal information

Did the configurations for users on Outlook and Lotus Notes after being upgraded with new computers?

Responsible for desktop and network issues (Active Directory) for Business Partners located in the different buildings

01/2003-11/2003 Northrop Grumman

Support Specialist

Saved the corporation a significant amount of revenue by implementing new procedures and policies that made the project more efficient

Accepted the leadership of the Network and Desktop support tasks which allowed me to use Network Administration in Active Directory

Responsible for SMS administrative analysis and functions

Created and maintained system documentation

01/2002-12/2002 Countrywide Financial Corporation

Network Administrator

Responsible for setting up and removing Network Identification entities (Network Ids’)

Created a more proficient network administration department by assisting with the migration of users’ information to a cluster environment

Set up network printer mappings for individual users

Created Global Groups and assigned individual users into these groups in order them to be able to access certain applications and software

Performed Users’ Personal Drive moves from one File Server to another

Responsible for the creation and support of VPN configurations

EDUCATION

University of Tennessee Knoxville, TN

B.S. Degree in Biology

CONTINUING EDUCATION

Attempting to be Cloud certified.

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