ZANNA BROVCHENKO

Elk Point, AB

ad34oq@r.postjobfree.com

(780) 646–0446

HIGHLIGHTS

● Office Administration and Management Diploma

● Exceptional customer service skills with a proven track record of building a loyal customer base

● Excellent multi-tasker with the ability prioritize tasks and duties to ensure work is completed on time

● Clear and respectful verbal and written communication skills when interacting with customers, co-workers, supervisors and managers

● Computer literate in all Microsoft programs and easily learns new programs and applications

● Dependable and punctual attendance with a valid class 5 driver’s license and reliable transportation

TRAINING AND EDUCATION

Valid – Class 5 Driver’s License with clean abstract 2019 – Office Administration and Management Diploma, Reeves College, Lloydminster,B

2019 – Introduction to Oil and Gas Course, Reeves College, Lloydminster, AB 2019 – ProServe Certificate (AGLC), Online

2016 – Customer Service / Loss prevention Course, Online 2014 – Customer Service / Loss prevention Course, Online EMPLOYMENT HISTORY

Dayporter/ Sanitizing Aug.2020 - Nov.2020

Bee - Clean,Smithers,BC

● Sanitizing of high touch areas in the courthouse and during court proceedings

● Communicate with sheriff's on daily basis

● Sanitizing of holding cells

● Follow court etiquette

Customer Service Associate

Warehouse One Jean Store, St. Paul, AB Jun.2013 -

Nov.2016

● Responsible for the opening and closing of the store

● Processed payments using all points of sale; cash, debit, credit and gift cards

● Cashed tills in and out and investigated inconsistencies to reconcile balances

● Trained and mentored employees

● Changed and set-up monthly visual displays

● Provided general housekeeping duties and cleaning of the store

● Kept record of stock and inventory

Customer Service Associate

Co-op Liquor, St.Paul, AB March.2012 -June.2013

● Processed payments using all points of sale; cash, debit, credit and gift cards

● Ensured customer satisfaction by utilizing excellent customer service skills

● Stock and inventory

● knowledge of wine and liquor products

● Provided general housekeeping duties

Cleaner

Cheryl’s Cleaning Services, Elk Point, AB Mar. 1998 - Jan. 2010

● Cleaned office buildings and financial institutions and was responsible for the buildings security and the disarming and arming of alarms

● Swept, mopped, polished and vacuumed floors, washed windows, dusted and wiped down surfaces, shined fixtures, emptied and disposed of garbage’s and completed full bathroom cleaning and sanitizing

● Performed both interior and exterior maintenance; walls and flooring, paint, lights, etc.

Home Support Aid

Personal Residence, Elk Point, AB Feb. 2008 - May.2009

● Provided support for a child with high–spectrum Autism

● Assisted with the development and execution of daily routines

● Documented progresses and kept daily logs of activities and notable achievements and/or issues

● Implemented PECS (Picture Exchange Communication System) program to increase communication abilities

● Worked alongside Occupational therapists, Speech therapists and other professionals providing support and services

References Available Upon Request

Contact this candidate