Business Development Sales Representative Account Management

Paul Sant

Natick, MA ***** • 508-***-**** • ********@*****.*** • https://www.linkedin.com/in/paul-sant-a351527/

Summary

Experienced business development manager focused on growth, customer success, and profitability. Proven track record in consistent new business development, account management, and team leadership. Skilled in delivering quality customer service, collaborating with cross-functional teams, and achieving critical business milestones to attain company’s long-term success and profitability.

Skills & Technology

•Key Account Management

•Business Development & Growth

•Customer Success Management

•Consultative Sales Techniques

•Strategic Business Planning

•Profit & Revenue Growth

•Budgeting & Forecasting

•Continuous Process Improvement

•Team Building & Leadership

•Sales & Marketing Management

•Customer Retention/Satisfaction

•Microsoft Office Suite & Salesforce

Professional Experience

Heartland Payment Systems 2023 – 2024

U.S. based payment processing and SaaS technology provider

Relationship Manager, Natick, MA

Promoted, sold, and supported payments processing, payments software, payroll and HR solutions

Exceeded sales performance goals by establishing new customer relationships

New Hire Sales Milestone recognition – sales >105% of new hire quota goal

Javelin Strategy & Research 2022 – 2023

Financial services advisory and consulting provider focused on banking, payments, fraud & security, and wealth management

Business Development Executive

Developed new business relationships with domestic and international financial services and fintech organizations

Negotiated contracts with existing legacy Mercator Advisory Group clients while increasing respective profit margin by >15+%

Won the “2023 New Logo Sales Contest” among an eight-member seasoned sales team

Maintained and expanded existing business relationships with key accounts. Examples include, but are not limited to, Jack Henry & Associates, FICO, U.S. Bank, Discover, FIS

Mercator Advisory Group 2005 – 2023

Financial services advisory and consulting provider focused on payments

Business Development Director, Key Account Manager & Sales Team Leader

One of the original employees, instrumental in growing sales from $0 to >$5.5mm

Consistently exceeded individual annual sales performance goals by >5%

Sold new business relationships with global, national, and regional financial institutions, payment networks, processors, merchants, fintechs, consultancies, associations, and government agencies. Examples include, but not limited to, U.S. Bank, TD Bank, Discover, Mastercard, Fiserv, FIS, ExxonMobil, Target, Onbe, CSGi)

Orchestrated creative sales and marketing programs that leveraged Mercator’s unique strengths and assets

Delivered exceptional products and services including strategic research, advisory and consulting services, thought leadership, digital marketing programs

Developed and executed sales plans and service proposals, managed territories across sales teams and provided monthly reports for decision-making, product development, and market research

Developed and sold strategic consulting engagements that powered marketing campaigns for some of the largest financial organizations and associations. Examples include, but are not limited to; Discover Financial white paper series; Vantiv Insights; Annual Pulse Issuer Study; FIS Ethos; Canadian Prepaid Providers Organization (CPPO) Prepaid Benchmark; FICO ABS Annual Study; FIS PaymentsEdge Thought Leadership Program

Additional Experience

National Account Manager, Konica Minolta Business Solutions - grew territory by 18%

Sales Representative, MathWorks - ranked in top 10% among sales team

Sales Representative, Moore North America - multiple Presidents Clubs

Regional Sales Manager, Hitchcock Environmental -$0 to $1mm new sales established service territory in R.I., Mass. and NY for this CT based environmental services company

Education

Bachelor of Science, Management and Marketing, Ithaca College, Ithaca, NY

Solution Sales LinkedIn Learning Certificate

Bosworth Solution Selling Sales Certificate

Dale Carnegie – Relationship Selling

Volunteer

American Red Cross – Active Platelet Donor

Rosie’s Place Volunteer

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