Account Manager Project

Jasmin Lopez

Florida

407-***-**** *******@*****.***

- Analytical - Process Improvement - Project Manager

- Auditor - Account Manager - Six Sigma

WORK EXPERIENCE:

Dec 2021-Current First Coast Service Solutions

Auditor

• Selected to work on special projects

• Analyze and Audit client Coast Reports

• Review bad debt and make sure following guidelines

• Discuss with clients/controllers corrective adjustments and supply supporting documentation, educated in Medicare guidelines

Nov 2014-Oct 2020 Optum 360 Supporting Quest Diagnostics Tampa, FL Customer Solutions Account Manager, Sr

• Highest increase in contribution margin in Florida

• Collected 75% of AR 90

• Created and implemented front line training through Florida

● Analyze client data to determine trending, profitability, and client write off

● Collaborated with Third Party contract team to review and interpret guidelines for payment

● Partnered with Third Party analyst team to trend denials and review contract

● Educate clients on policy changes to reduce denials and increase payments

● Uncover Electronic Ordering System issues and work with client to fix

● Collaborate and support sales, joint account visits, problem solving

● Initiated on boarding for new clients

● Processed Client Accounts Receivable

● Supported director of sales to predict commission March 2014-Nov 2014 Quest Diagnostics, INC Lyndhurst, NJ Sr Financial Analyst

• Concluded project with highest decrease in bad debt and increase in projected revenue

• Analyze accounts and client pricing as well as insurance pricing

• Generated reports to review profitability of account

• Proficient working with Access to create databases

• Collaborated with legal to create new pricing contracts June 2004-March 2014 Quest Diagnostics, INC Tampa, FL Billing Service Specialist/ Project Manager

• Created process and training utilized throughout the US that recovered 60% of a payor’s total bad debt

• Six Sigma Green Belt Training and Project Owner

• Earned Project Improvement award of the year

• Decreased bad debt in selected territory by over 35%

● Analyzed client data to determine trending, profitability, and client write off

● Select clients based on trending and ability to recover bad debt from book of business

● Team Liaison to Upper Management and front-line employees

● Train new team members from Florida and other states

● Review, analyze, and own processes to create more efficient process. Train and implement process changes. Created billing training guide implemented throughout Florida and other states

● Work on Client Accounts Receivable over 90 days

August 2002-June 2004 Quest Diagnostics, INC Syosset, NY Manager of Billing Department

● Supervised staff of 35 including 5 exempt employees.

● Performed process audits

● Increased productivity by 40% by process improvement

● Created and performed compliance and department trainings

● Reviewed timecards and adjusted accordingly; approved time off

● Discussed and ensured benefits

SKILLS:

● Practical Customer Service and Problem Solving Experience

● Strong Organizational and Communication Skills, MS products

● Sharp Customer Service focus combined with a determined results-oriented attitude

● Ability to lead diverse work teams to optimal performance EDUCATION & TRAINING:

Keller University Orlando, FL

• MAFM Masters Accounting and Financial Management Devry University Orlando, FL

● Bachelors in Accounting Magna Cum Lauda

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