Customer Service

Trinity DuVall

Experienced customer service professional with 5 years of experience, looking to transition from the service industry to a new career path focused on helping people. Proven track record of providing exceptional customer service, taking care of customer complaints, and building strong relationships with clientele. Possesses excellent communication and interpersonal skills, as well as the ability to work well with team members. Highly motivated and eager to apply customer service skills to a new field in order to make a positive impact on people's lives. 300 Sunset Dr Ardmore, OK 940-***-**** ***************@*****.*** WORK EXPERIENCE

Union Mesa — Server

Vinos Italian Kitchen — Server

MediCann Lone Grove — Budtender and Shift Lead

The Cultivation Specialist — Team Leader and Personal Assistant 03/2023 to Present, Thackerville, OK

Greeted and seated customers promptly

Took and delivered food and drink orders accurately Maintained a clean and organized dining area

Answered customer questions about menu items and made recommendations Trained new servers in company policies, guest service standards, and best practices. 06/2022 to 03/2023, Thackerville, OK

Followed restaurant policies and procedures for handling transactions Maintained a clean and organized work environment

Worked closely with kitchen staff to ensure timely delivery of orders Ensured high-quality dining experience for customers Trained new servers in company policies, guest service standards, and best practices. Awarded "Employee of the Quarter" for outstanding performance and dedication to the company 10/2021 to 06/2022, Lone Grove, OK

Assisted medical use customers in identifying cannabis medicines and methods of medication that best t individual needs.

Maintained strict inventory controls for regulatory compliance across dispensary operations. Managed e cient cash register operations.

Maintained up-to-date knowledge of store sales, payment policies and security standards. 09/2020 to 10/2021, Ardmore, OK

Maxamized quality and productivity with thorough training and consistent monitoring of team performance. Handled correspondence, including emails, letters, mail, and text messages. Cotton Patch Cafe — Hostess and Lead Server

Subway — Sandwich Artist

Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints. Maintained accurate schedule with regular updates to add business, family, and personal plans. 1/2019 to 8/2020, Denton, TX

Resolved customer concerns and handled requests with professionalism. Memorized menu additions, changes, and limited offerings. Trained new servers in company policies, guest service standards, and best practices. 11/2018 to 1/2019, Krum, TX

Guide customers through all menus, demonstrating advanced knowledge of speci cs Deliver exceptional, friendly service

Anticipate and address customer needs

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