Janetta Hill

P.O. Box ****** Dallas, Texas *****

214-***-****

Mortgage Certification Specialist II (Senior)

Iron Mountain

August 2020 (Dallas, Texas)

Driving the Shuttle to pick up and drop off employees in the mornings and the evenings

Picking up the mail from UPS, Fed Ex and the Post Office

Sort, Prep, Scan QC, Indexing, Packaging and Release functions

Knowledge of the Fannie Mae, Freddie Mac, Ginnie Mae Guides, Non Agency as well as other industry regulations

Accurately processing financial and trail documents

Ensure all employees understand and follow Safety & Security procedures

Researching and resolving customer issues

Consistently meet /exceed customer service level standards and metrics

Communicate with peers and leaders/management

Build relationships with internal and external customers

Cross train and provide feedback on standards and measurements to department supervisors

Perform other duties as assigned

Transportation Coordinator

Iron Mountain

February 2018 – August 2020 (Dallas, Texas)

Day to day transportation operation by supporting supervisors through route staffing, driver training, absentee coverage and communication.

Daily task assignments to couriers, plan for next day and monitor route progress throughout the day.

Ensure safety and security procedures are understood and followed

Resolve customer delivery issues and orders internal and external

Daily reporting of metrics

Assist supervisors with driver check in/out process

Monitor workflow to ensure all transportation administration and maintenance processes are followed

Report to management all variances to plan in route performance

Provide phone coverage, including calls from drivers, customer service and other route related inquires.

Provide back up coverage for vacant routes and absences as needed

Train drivers on safety, security, route knowledge and couriers procedures through the use of check rides

Develop daily route assignments based on scheduling and customer requirements utilizing company software for route standardization.

Evaluate incoming pickup and deliveries and route assignments as determined by company software and determines courier route assignments that ensure balanced daily workloads and productivity.

Assists couriers in address corrections or changes by providing research or local market knowledge.

Respond/react to courier shortages as well as road problem situations ensuring maximum on-road efficiency and optimum customer service.

Perform routine route analysis and planning for new and/or additional routes. Meet regularly with Transportation Manager and/or Supervisor to review status of daily routing.

Monitor and prepare reports to provide daily feedback on staffing and workload performance to ensure daily productivity.

Conduct routine system maintenance within Road net/Territory Planner to include employee numbers, geo codes, service time types, rush hour models and route pass maintenance.

Assist as required with special transportation requirements. In addition, assist management by recommending proper vehicle utilization (right-sizing) for territory.

Manage projects from planning to ensure successful delivery and client satisfaction

Utilize a consultative approach to develop an estimate addressing client’s business needs

Perform site visits and client visits, to assess and evaluate the project

Create overall project documentation and work with internal departments and external vendors to execute, while ensuring timely and successful completion of projects

Monitor services scheduled and project timeline, update client and account manager regarding any changes, particularly as they deviate from original estimate

Utilize problem-solving abilities if changes to the project occur work through the issue resolution to completion, delegating or escalating when necessary

Keep management data updated so that our pipeline is as accurate as possible

Communicate project completion to management in a timely manner to initiate billing and invoicing procedures

Create and review orders for accuracy and ensure orders are approved in a timely manner

Ensure estimates and work orders are clear and accurate

Outsourced Imaging Production Specialist II (Senior) Lead

Iron Mountain

April 2016 – February 2018 (Dallas, Texas)

VOS Prep (Verify Occupancy Status)

Trailing Documents Procedure

Paid in Full Processing

Attorney Return File Received Process

Attorney Prep Process

Paid in Full States Processing

Imaging Documents

Shipping Custodian Files and Process Files

Lead for Quality Control

Obtaining the total amount custodian files shipped at the end of the day

Document and maintain reports

Audit all outgoing files

Audience Development Specialist

Ft. Worth Star Telegram

January 2016 - April 2016 (Ft. Worth, Texas)

Inbound and outbound calls from customers taking payments, setting up accounts, sending invoices, resolving problems and researching payments.

Handling customers escalations calls, letters and emails, publishing newspapers for deliveries

Assist and advise customers regarding usage and benefits of organization’s products and services

Communicate with customers to receive feedback and suggest information for improvement of the company’s products and services

Document and maintain retention reports

Mortgage Specialist

Devall, LLC

August 2014 - December 2015 (Irving, Texas)

·Receives inbound and outbound calls from customers in current and delinquency range accounts also assigned portfolio

·Receives financial information from customers and analyzes for potential workout solutions offered within the policies and procedures.

·Processes terms of possible workouts, including dollar amounts to be paid by customers.

·Understands forbearance/repayment plans.

Consumer Loan Processor II/ Funding Analyst

Capital One

February 2006 - May 2014 (Plano, Texas)

·Prepared real estate and non-real estate loan documents for consumers

·Ensured loans were processed in accordance with approval, bank policy and any law governing the transaction

·Ordered and reviewed lien searches, appraisals, and flood determinations for all consumer real estate secured loans including home equity loans.

·Reviewed all insurance policies provided by customers to ensure they met bank minimum requirements for insurance in order to protect the bank’s collateral.

·Prepared loan documents for the Consumer Loan Division.

·Booked real estate and non-real estate loans ensuring all documentation including insurance documents were signed and/or notarized.

·Ensured all interest rates were correct & verified addresses and pertinent customer information prior to booking and paying off other loans.

·Calculated loan to value ratio to ensure the loan application does not exceed guidelines defined by credit policies. Served as the main point of contact for dealerships and approved or denied funding of the loan.

Teller

WELLS FARGO BANK

January 2004 - February 2006 (Plano, Texas)

·Processed customer transactions within established guidelines.

·Identified and made sales referrals while cross-selling bank products and services, while providing excellent customer service.

·Other duties included safe deposit, merchant/vault, ATM processing, bonds and coupons, foreign currency and night drop.

Bridgespan Title Company

April 2001 - September 2003 (Frisco, Texas)

Policy and Recording Processor

·Ensured all original documents and signatures were received and notarized

·Verified funds and all fees, reviewed files for any special recording requirements or rejections and verified whether the file needs a policy according to requirements of the state

·Verified whether mortgages had been recorded as well as prepared and sent deeds and other documents to the county for recording. Once recording was completed, created a title policy for the file and verified the recording information.

·

Trust Accountant

·Provided daily reconciliations of all Bank of America and Comerica accounts, which included researching and resolving all exception items within five days.

·Exported data from the web into the Excel reconciliation spreadsheets. Rolled forward the reconciliation balances at month end and set up the new month's reconciliation, while continuing to research file balances, and clearing outstanding transactions.

·Communicated with processing group regarding issues that created exceptions

·Cross-trained on other bank accounts to broaden knowledge

Vendor Manager Assistant

·Researched title information sent from abstractors while ensuring all payments were made to abstractors for searches that were completed

·Faxed daily request to abstractors while working special projects

·Sent special requests to abstractors and/or lenders and ensured all title work complied with seller or buyer within each file

·Ran all past due reports and called regarding past due reports to confirm when to expect completion

·Notified lenders of incorrect file information and completed monthly invoices to send to corporate office

·Completed updates to prepare for title work needed for closings

·Uploaded individual searches to completed files as well as updated the Champion Mortgage Reports and CitiFinancial Mortgage Reports for the lenders that sent new orders while verifying the status of files

·Verified real estate property tax information and reviewed anything due or delinquent on all real estate properties.

·Ensured all original documents and signatures were received and notarized while verifying funds and all fees

·Reviewed files for any special recording requirements or rejections

·Verified funds and all fees, reviewed files for any special recording requirements or rejections

and verified whether the file needs a policy according to requirements of the state

Dallas Baptist University

Bachelor of Arts-Communication (1990)

References available upon request

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