Omar Garcia

*** ****** *** ***. *

Elizabeth, NJ 07202

ad34n8@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/omar-garcia-b817a522

347-***-****

Systems Administrator

I’m an experienced, determined, professional seeking employment within a dynamic, growing and successful firm. I am versatile, innovative, and dedicated to providing the most effective solutions to successfully meet my client’s business needs throughout the entire deployment process and day to day support.

Hardware:

Server Hardware, Routers, Switches, UPS Management Cards, KVM switches, Desktops, Laptops, Apple/Macs, Printers, Zebra Printers

Software:

Windows Server NT-2012R2, Windows 95-10, Novell Netware 6/7, Mac OS X/9, MS Office XP-2016,Office365, MAC, Exchange 2003/20072013, G-Suite, GPO, VMWare ESX 3.0/3.5/4.0/5.0,, GroupWise 8, Lotus Notes 6, Dameware, RSA, SafeBoot, EMC Power Path, PC Anywhere, Avaya, BMC SDE, Wireshark, Ticketing: Remedy, Magic, Heat, Service Now, Tiger paw, Connectwise Scripting: Power Shell, HTML/XML, Jscript, VBScript, Perl Mgmt: LANDesk, RTS Explorer, Brightgauge, Altiris, Bladelogic, Kaseya, Solar Winds N-Central, Smart Start, Insight, Director, HP SIM Backup: Carbon Copy, Backup Exec, Symantec Netbackup, ArcServe, StorageCraft, Mozy, LiveVault, Carbonite,Acronis

Education:

St. John’s University Jamaica, NY Major: Business Management

Certifications:

A+, Network+,Server+, CCNA, MCSA W2K3, MCP 2012 Server, MCP Office 365

HP Accredited Platform Specialist (APS) in Desktops, Workstations, and Thin clients HP Accredited Platform Specialist (APS) in Mobile Computing Products

DCSE (Dell Certified Systems Engineer) Dell Certified on Power Edge Servers, Dimension and Optiplex

ConnectWise Manage Administrator, N-Able N-Central Administrator, ConnectWise Cybersecurity Engineer

Professional Experience:

Renner Brown Inc., Remote 6/22 – Present

Systems Admin/ Sr. Network Admin

Administer and manage Veeam and MS Data Protection Manager backups, replicas, and recoveries

Utilize Ivanti for ticketing purposes

Administer and manage Mimecast issues and requests

Implement, manage, and administer EOL Windows Server 2012 project

Migrate data en masse using Powershell

Build and manage servers in VMWare vCenter and Nutanix Elements and Central

Administer and manage Jetstor NAS using iSCSI

Administer and manage DFS and share permissions

Administer and manage groups and resources in Azure

Administer and manage MFA in Azure

Administer and manage M365 via GUI and Powershell

Manage monthly systems patching via SCCM

Manage server alerts and reports in Solarwinds NPM and Orion as well as Netwrix Auditor

Manage virtual desktops through VMWare Horizon

Robert Half Inc., Remote 3/22 – 8/22

Migration Contractor

Assisting in Acquisition migration for Customer; NSI

Working directly for the internal IT Director providing discovery reports using Powershell

Working with vendors to introduce new tools to assist in the migration efforts

Making AD changes as directed by the IT Director

Administer and manage SCCM/MECM using Powershell

Working with acquired company’s helpdesk manager to leverage Connectwise Automate to deploy Ivanti agents

Administer Veeam for discovery purposes and auditing

NetConnect Staten Island, NY 7/19 - 1/22

Senior Systems Administrator

Design, administer, maintain, and manage N-Able N-Central platform, Connectwise Manage, SonicWALL GMS appliance, N-Able PassPortal, DNSFilter

Administer, maintain, and manage the SonicWALL devices for our customers

Design, administer, maintain, and manage Huntress and EDR/XDR security stacks including SentinelOne and Cynet 360

Administer, manage and maintain O365 and G-Suite for NetConnect and its customers

Administer, manage, and maintain Duo Security instances company wide

Administer, manage and maintain VMWare ESXi 5.5 - 7 hosts and VM’s and vCenter

Installed VMWare ESXi 6.7 - 7 hosts

Administer, manage and maintain SSL certificates for VPN (SonicWall), email (Exchange and O365), public facing websites and domain renewals

Implement, administer, manage and maintain Brightgauge for analytical and reporting purposes

Meet with multiple vendors to seek out better solutions that will enable us to be more efficient and cost effective

Document and implement best practices and procedures including participating in developing, creating and revising company policies based on CIS and NIST cybersecurity standards

Sorbis Inc. NY,NY 6/17-7/19

Systems Administrator Level II

Resolved client concerns and documented and ticketed in Tiger Paw and Connectwise and IT Glue

Created and documented processes and procedures to better utilize the helpdesk and documented these actions

Supported clients using N-Central to aid in administering newly created policies with filters I created

Created and managed GPO’s across multiple client domains as well as locally

Managed virtual machines through Microsoft Hyper-V and physical desktops and servers via N-Central and Bomgar remotely

Upgraded and enabled servers and browsers to TLS 1.1 and 1.2

Implemented and managed backups for customers using Carbonite as requested

Collaborated and organized with multiple vendors to resolve various vendor based product issues

Promoted member servers to domain controllers/Installed domain controllers

Managed user and computer accounts in Active Directory using AD tools and Powershell

Managed both on-premise Exchange 2013 and Office 365 user and mail accounts

Created email discovery reports as clients requested from Office 365

Assisted with Office 365 migrations from both G-Suite and on-premise Exchange

Forwarded G-Suite mailboxes of terminated employees as requested

Added users to G-Suite groups

Created G-Suite groups

Implemented 2 factor authentication across the client base within Office 365

Managed various Cisco routers and switches using Putty

Managed HP ProCurve and Juniper switches using Putty

Created firewall rules, VPN, and objects as required on Sonicwall devices for Netextender and routing

Managed the different backup solutions such as Barracuda, Solarwinds, and StorageCraft as well as on-site backups for clients

Managed Barracuda spam filter for various clients

Used Powershell to provide solutions within Office 365

Designed and built Solarwinds Report Manager server with Windows server 2016, SQL 2017, IIS 10

Created SSL certificates using Powershell

Ensured all solutions implemented conformed to PCI Compliance

Robert Half Int. 5/17-6/17

Wilson, Elser, Moskowitz, Elderman, & Dicker LLP,NY

Help Desk Analyst

Created tickets from emails and calls related to end user issues that were either resolved or escalated using HEAT

Supported users with Citrix technologies such as Receiver for VPN as well as Desktop Studio for Xenapp sessions

Supported various end user issues such as eDockets, MS Office and Active Directory

Computer Integrated Services, NY 9/16 – 3/17

Systems Administrator Level 2

Supported Client environments remotely including pushing software, patches, and scripts using Kaseya

Supported various server roles (DC/DNS, DHCP, Print, SQL, etc)from multiple server OS platforms ranging from 2003-2012R2 for multiple clients both physical and virtual

Installed domain controllers

Promoted member servers to domain controllers

Managed end user desktops/laptops OS platforms ranging from XP-10

Created/managed various AD objects (OU, groups, users) for share, service, and application security purposes using server management tools and/or Powershell.

Created/managed domains, users, and mailboxes through Office365/G-Suite

Created/managed mailboxes, distribution lists, and mailbox permissions on Exchange 2013 on-premises and in hybrid environments involving Office365 using Exchange/O365 tools or Powershell

Installed Lync 2013 and Skype for end users as well as configure their accounts on the Lync server

Configured customer copiers to work to full functionality with Office365 integration

Performed a forensic discovery of G-Suite for a customer for legal purposes

Forwarded G-Suite mailboxes of terminated employees as requested

Created G-Suite groups

Added users to G-Suite groups

Performed/maintained backups using StorageCraft and LiveVault

Managed virtual machines on Hyper-V and VMWare 4.5 and up

Troubleshooted back-end databases for web-applications built on SQL 2008 and IIS 8

Configured/Troubleshoot/Managed Sonicwall devices for various purposes including initial setup,VPN with NetExtender or Citrix Receiver as well as for RDP, ADP timeclocks, and troubleshoot the firewall rules

Aided client sites in desktop migrations from Windows 7 to 10

Freelance Work, NY 11/15 – 9/16

Independent Contractor

Performed break/fix tasks for various clients

Installed and configured routers for both commercial and residential clients

Aided in creating a CSS and XML file for a client’s website

Performed POS installs for clients like L’oreal for the WTC site

Assisted in end user migration for NYU Medical Center

Key Foods Inc., NY 8/12 – 10/15

Lead Retail Field Service Technician

Installed/Configured Sonicwall routers as well as Cisco routers and switches and pinpads

Provided ongoing support of peripherals, Back Office, and POS systems (NCR,IBM,SMS) for 200+ stores

Phased Back Office “servers” with Windows Server 2008 R2 and configured accordingly

Trained appointed store staff on G.O.L.D. software

Supported Exchange 2010 for corporate environment of 100+ users including mailboxes, distribution lists and information stores

Performed QA testing on pilot “homegrown” software products onsite for dev team

Created VM’s in VMware 5.0 for the dev team to assist in customizing applications

Used PowerShell to join new stores to Keyfoods domain

Acquired feedback and observed work dynamics on store level for further customization by dev team

Documented all tasks using Service Now

Created and documented a process for bringing new stores “on board”

ASI System Integration, NY 6/11 – 5/12

Field Technician/Onsite Support Consultant

Provide hardware/software support for various clients on laptops, desktops, and servers including DOE

Create and maintain 1000’s of Active Directory accounts for various clients

Monitor server health and integrity in both the physical and virtual environments

Create DRS pools to ensure HA and resource prioritization

Create and deployed Gold Templates, clients and switches for both prod and dev environments

Create and Convert (P2V/RP2V) VM’s in both prod and dev environments

Provide onsite support as needed for Fordham Law School

Diagnose and troubleshoot various issues on mission critical servers

Knowledge of using Citrix for web meetings for certain client sites

Work alongside storage staff and equipment to ensure HA and data/VM integrity

Perform system migrations in enterprise sized environments from xp to windows 7

Freelance Contracting, NY 1/11 – 5/11

Independent Contractor

Did POS and Back Office field work assignments for clients such as Ashley Stewart, GAP, etc.

Diagnosed and remediated server and desktop issues for the U.S. Army Corp of Engineers

Returned defective parts and completed paperwork to vendors in a timely fashion to close out SLA’s

MFX Fairfax, NJ 5/09 - 12/10

VMware/Senior Windows Consultant

Managed, maintained over 1000 VM’s and 1000+ users in a large 3.5 ESX environment

Upgraded from 3.5 to vSphere

Created and deployed Gold Templates, clients and switches for both prod and dev environments

Created and Converted (P2V/RP2V) VM’s in both prod and dev environments

Designed, implemented and deployed ESX hosts in a Datacenter Environment migration

Migrated ESX hosts from site to site

Cold migrated VM’s from SAN to SAN

Provided ongoing NT support and on-call support

Managed and maintained ESX hosts and DRS pools throughout Datacenters worldwide to ensure HA

Created proposals for various clients regarding updating and upgrading their ESX environment

Manage ESX host updates using Update Manager

Worked closely with BMC vendors to design and implement Bladelogic and ProactivNet within ESX environment

Applied PowerShell to automate administration tasks on 2008 servers

Managed user accounts in AD as well as configured virtual servers for appropriate roles.

Robert Half Technologies, NY 3/08 - 4/09

LinkShare Windows Systems Administrator (Consultant)

Provided onsite support

Implemented asset management policy and new hire procedure revisions

Created user/OU accounts within AD

Managed domain controllers for their private network across multiple sites in the U.S.

Used MS Clustering services to configure web server farms

Managed and maintained 800 VM virtual file servers across multiple sites

Created user accounts and web pages in Windows SharePoint Services 2.0 for local network

Created email accounts and distribution lists within Exchange 2007

Managed Exchange 2007 using Power Shell

Knowledge of using Citrix for web meetings

Deployed desktop images via Ghost

Deployed and configured RSA and Safeboot Security

Monitored Windows server health (storage capacity, CPU utilization, memory and NIC traffic)

Provided Desktop support for 800+ end users

Managed and maintained videoconferencing equipment and implemented new policies on use

Managed end user’s Cisco telephones and polycom teleconferencing equipment

ISS Staffing, PA 3/07 - 2/08

NYCHHC Application Support Specialist/Site Project Lead (Consultant)

Revised and refined the eCommerce software package using VBscript

Revised technical implementation procedures and policies of eCommerce software

Performed site surveys and worked with on-site staff and management

Kept accurate records and reports of project progress and technicians I managed

Deployed McAfee distribution software updates within the corporation (EPOAgent).

Created user/computer accounts within AD and Netware according to client security policy

Created templates, virtual clients and switches within the VMware ESX prod and dev environments using the viclient UI for AD migration

Used tools such as vmotion and VMware player to ensure HA and test virtual disk integrity

Managed/maintained videoconferencing equipment for inter-hospital communications

Audited and administered computer/user accounts according to corporate security policies/procedures

Performed Backups using Symantec NetBackup

United Staffing, NY 1/07 - 3/07

Desktop Support Consultant

Performed End User Desktop Support for high-end accounts such as UBS

Reconfigured Outlook clients in a hybrid front-end environment

Assisted end users in application training

Troubleshooting and resolution of Blackberry assignments

Equinox Fitness, NY 4/06 - 11/06

Help Desk Analyst/Desktop Support Consultant

Installed and supported kiosk and POS systems throughout NY

Created various VBScripts for remote administration

Managed, created, supported and monitored AD accounts on a Tier II enterprise level

Detected and traced troubled phone lines in our various locations

Repaired, administered and supported video conferencing equipment

Remotely supported users nationwide

J. Crew Inc., NY 9/05 - 4/06

Help Desk Analyst Level3/POS Help Desk Team Lead Consultant

Created and managed SOX compliant user/computer accounts within AD

Configured security rights/permissions on user accounts and shared files/folders within AD

Created and Supported PDA’s and their user accounts

Configured and managed print/file servers security rights/permissions in AD.

Created task specific VBScripts implementing for task automation

Implemented Software deployment and license auditing via Altiris

Implemented Exchange/MAC integration via exchange protocol

Deployed and implemented migration of back office servers from NT to W2K3 on the store level

Provided POS support for 200+ stores and outlets including sales polling and reporting remotely

AMC Computer Corp, NY 2/03 - 9/05

Systems Administration/ Help Desk Support/ Desktop Support

Administered and managed HP SIM for various objects in multiple client locations

Responsible for AD Helpdesk implementation of AD Helpdesk tools at multiple client sites for various accounts including AD Adminpak.

Maintained DHCP server and local W2K3 DNS domain controller

Installed and Setup Symantec Client software for end users for account client deployment sites.

Implemented a Power Management solution for the entire NE Branch for various clients in the financial industry.

Supported MS Office Applications and Lotus Applications.

Maintained WSUS server

Managed asset control and application deployment via HP SIM

Serviced Compaq and IBM Laptops and desktops, and Apple computers

Performed Daily Backups using Brightstor

Racked and configured Windows 2000/2003 servers according to client policies and workflow

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