CONTACT

Ramamurthy nagar, Bangalore

+918********* (Mobile)

ad34n5@r.postjobfree.com

https://www.linkedin.com/in/snehal-pawar-

58361a188/ (LinkedIn)

LANGUAGES

English (Full Professional)

Hindi (Full Professional)

Marathi (Native)

PROJECTS

Case study - Swiggy is observing a

downward trend in the number of orders

fulfilled, how would you identify the root

cause?

Created a PRD document that takes a

look at the context and a possible

solution for the problem of password

sharing faced by Netflix Achievements

PROFESSIONAL AFFILATION

Got promoted at Xrbia developers.

Got promoted to Assistant Sales Manager

from financial planning manager at

HDFC LIFE

Platinum club qualifier at of direct

premium league at HDFC LIFE

Performer of the year 2021 at SBI Life

insurance

RD club qualifier at SBI Life Insurance

company

Top contributor of the year 2022 at

Mashreq Global services

CERTIFICATIONS

Advanced Product Management

certification from IIT Delhi

Product management certification from

product academy

Certified yoga teacher

Meditation and Pranayama coach

SNEHAL PAWAR

PROFILE SUMMARY

Experienced sales professional with a transition into product management.

Highly skilled sales professional with more than 8 years of experience developing and implementing successful sales strategies to increase revenue.

Recently completed a certification course in advanced product management at IIT Delhi and looking to transition into a product management role.

Possesses exceptional analytical, interpersonal and communication skills and has a proven ability to thrive in a fast-paced environment.

Collaborative team player who is able to work cross-functionally to achieve business goals. SKILLS & HIGHLIGHTS

Product management: Product Marketing, Management, Lifecycle Management, strategic thinking, Customer Empathy, Strong communication, leadership, creativity, Market research.

Sales and Marketing: Sales, Pre-sales, Direct sales, Business Development, Lead Generation, Operations Management, Process Enhancement, Claims Settlement, Retention, Relationship Management, Customer relationship management(CRM), Customer service management(CSM), Insurance, Life Insurance.

Proficiency in MS Office (Word/ Excel/ PowerPoint) & Internet Applications

Wireframe, Figma, Inversion

Documentation such as BRD, PRD.

Requirements gathering and Analysis.

EXPERIENCE

Retention Officer - Customer Success

Mashreq Global Services May 2021 – Present

Bangalore, India

Increased customer retention by 35% through exceptional customer service, flexible policy options and loyalty programs, resulting in 50% revenue growth.

Analyzed customer data and behavior to identify opportunities to improve retention rates and reduce churn for insurance and investment products.

Collaborated with cross-functional teams such as sales, marketing, customer service and underwriting to ensure customer retention strategies are effectively implemented.

Achieve 160% of the allocated target in financial year 2022 – 2023.

Initiate the transition to a paperless practice by introducing an electronic ledger system and a faster, more secure and accurate business system and reduce office costs by 10%. Area Manager- Business Development Aug 2019 - Mar 2021 State Bank of India Life Insurance Co. Ltd

Bangalore, India

Led a team of ~10 Branch Managers across Karnataka and achieved more than 200% of the target for FY 2020-2021.

Maintaining a 65% market share in life insurance premiums brokered by South Indian Bank in competition with HDFC Life and Kotak Life.

Developed and implemented a new marketing strategy, organised lead generation campaigns for life insurance products in banks and corporate offices and increased sales by 30% for the 2020-2021 financial year.

Training branch employees and managers to comprehensively analyze customers' financial needs in order to offer insurance solutions based on the analysis. Assistant Sales Manager Oct 2017 - Aug 2019

HDFC Life Insurance

Pune, India.

Promoted within 6 months due to strong performance and organizational influence (one year ahead of schedule).

Building and maintaining relationships with potential customers, understanding their needs, preferences, and providing them suitable product solutions.

Conducted needs analysis and recommended suitable life insurance products based on customer needs and preferences.

Successfully increased customer base by 30% through effective lead generation and relationship building strategies.

Increased customer satisfaction by 25% through needs-based product recommendations and personalized solutions.

Customer Relationship Manager - Team Lead Jan 2016 - Oct 2017 Xrbia Developers

Pune, India.

Team Lead: Managed end-to-end sales lifecycle, tapping prospects, analyzing their requirements, rendering advice, negotiating and ensuring timely disbursement of home loan and documents to the customer by managing a team of 6 members.

Determine clients need and financial abilities to propose solution that suit them. EDUCATION

Advanced Product Management certification Dec 2012 Indian Institute Of Technology, IIT Delhi, India

Project Title: Fitness challenge mobile application. Submitted to: The department of management studies, Project summary: Competitive analysis, Product improvement, and Business model canvas, Wireframe by using Inversion and Figma and Feasibility of suggested product improvement.

Master of Business administration (MBA), Marketing Apr 2017 JSPM College, Pune, India

Master of Science (MSc), Organic Chemistry Apr 2015 Fergusson College, Pune, India

Bachelor of Science, Chemistry Apr 2013

Modern College, Pune, India

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