Lynn Bannon

Clinical Intake Coordinator/

Clinic Manager

Lynn Bannon

Bensalem, PA 19020

215-***-****

ad34n3@r.postjobfree.com

Skills

Patient Relationship Specialist: self-starter, varied medical admin experience in patient-facing roles working across EHR platforms; highly developed active listening skills that convey a compassionate, caring, and confidential communication style. HIPAA certification, CPR certification. Experience

Vivo Infusion Center

Clinical Service Specialist

July 2023 Princeton, NJ

Infusion Center Office Manager: Point person of a rapidly growing infusion clinic; trusted to work independently to manage and grow a new patient census and oversee the daily operations of a newly acquired infusion clinic. The responsibilities of this role are divided equally among overseeing the office and clinical administration policies and protocols. Daily operations are spread across six platforms, connected with remote teams across the US. Tracking new patient referrals, patient and staff scheduling, specialty pharmacy medication ordering and inventory control, patient outreach, referring provider liaison, maintenance of patient files and medical records requests; consistently meeting patient referral conversion metrics through bi-monthly goal setting, attention to detail and displaying exemplary patient service skills.

Lighthouse Hospice

Clinical Intake/Medical Records/Lead Scheduler

August 2022-April 2023, Cherry Hill, NJ

Intake Specialist and Scheduler: busy mid-size hospice organization covering a six-county area in NJ; responsible for collating incoming patient referrals into hospice admissions conversions via phone, fax and email; oversight of patient medical records in EHR and cloud based storage; navigation of private and government insurance verifications and recertifications for the duration of census service cycles; creating maps and scheduling all HHA staff for facilities and patient home care throughout based on geographic areas; managing all vendor communications for the coordination of patient DME needs and inventories; liaise with legal department to establish and maintain skilled nursing facility contracts; coordinating with regional liaisons to assist business lead generation; execute all industry specific and general office administration and protocols with a patient-focused and empathetic mindset.

Kolmac Outpatient Recovery /Clinical Assistant IOP/MAT Program May 2019 - February 2022, Yardley, PA

Administrative, clinical assisting and patient access position. Initial point of contact for new patient intake and referrals as well as existing patient census, both in office and via telehealth platform; regional scheduling for all medical and clinical services and nightly IOP groups; creating and maintaining patient databases in EHR software; scheduling, collecting and documenting patient drug screens in addition to using online prescription monitoring to ensure patient compliance with MAT/IOP programs and treatment center guidelines and policies. Responsible for scheduling and confirming all clinical and medical appointments and outpatient services; A/R point person for area region: collecting, applying, and recording patient payments in addition to monitoring delinquent patient accounts; obtaining commercial insurance verification via Navinet for prior authorizations for both medication and outpatient services; initiating, coordinating and tracking the ordering and inventory of all office administered patient medication to include generating patient prescription assistance programs; responsible for Covid protocol adherence, all other general and industry specific office administration such as overseeing the facilitation of inhouse continuing educational seminars. TOPPER'S SPA / Client Services Director

November 2002 - May 2019, Newtown and Philadelphia, PA Long-term guest services position in an upscale spa. Responsibilities included scheduling guests via booking software; inventory control and requisition of professional product and retail; tracking service to sales, client growth and retention ratios; coordination of on site continuing educational opportunities for licensed technicians; maintain state law licensing requirements for facility and staff; booking and hosting group events; representation and promotion of company at industry trade shows; creating new quarterly promotional service menu protocols; training and orientation of new employees; maintaining the overall appearance, standards and aesthetic of the environment; implementation of de-escalation and conflict resolution skills as needed to ensure ongoing client satisfaction. Education

Temple University / B.A. Communications

Philadelphia, PA

Bucks County Community College/ Paralegal Studies

Newtown, PA.