RoseAnn Aquilina Bankston

**** ****** ******* **, ********, TX 77581

Cell: 832-***-**** ad34n0@r.postjobfree.com

Dear Employer,

I am extremely interested in seeking an employment opportunity with a business that is bold and respected. I am very confident that my skills, training and experience qualify me as a strong candidate for a position with your company. I view myself as troubleshooter with a “can do” attitude. I am eager to consider new challenges and ready to learn and grow.

As evidenced by my resume, my experience has provided me with a polished customer service, receptionist skills, along with administrative and personal assistant background. My proven track record working and focusing my attention in these areas makes me an ideal candidate for the job. I have a wealth of experience with multi-line phone systems, working with various computer programs, file maintenance and performing in a fast-paced environment. I am a skilled team player with exemplary customer service and organizational skills. I seized the opportunity in my previous positions to learn as much as possible, while simultaneously honing the "people skills" that are crucial to success.

If you are seeking an employee who stays abreast of latest advancements in her field, who understands technology, who earns 100% staff support, and who is as career- committed as it takes to achieve total success, then please consider what I have to offer. I would appreciate the opportunity to have a preliminary discussion with you and members of your hiring committee to see if we can establish mutual interest in one another. To better understand my experience and qualifications. Please find attached a copy of my resume and thank you in advance for taking the time. Kind regards,

RoseAnn Bankston

Enclosure

RoseAnn Aquilina Bankston

3402 Cactus Heights Ln, Pearland, TX 77581

Cell: 832-***-**** ad34n0@r.postjobfree.com

CURRENT SUMMARY OF

QUALIFICATIONS

Excellent telephone skills / Skilled Receptionist / Administrative & Personal Assistant

Knowledge of multi-phone system / Oriented & comfortable with a fast-paced environment

Outstanding communication skills / Organized self-starter

Word, Excel, PowerPoint, Needles, Click-N-Ship, Post Master, Quicken, PaperPort, Adobe Reader, LaserSubstrates, Inc. Quickbooks, TSheets, Intuit Payroll Services, Fast, HAR,

Proficient in multi-tasking & problem solving

EMPLOYMENT

FIRST AMERICAN TITLE COMPANY

September 2021 – Current

Receptionist / New Contracts / (in training) Escrow Officer Assistant Currently in training as an Escrow Officer Assistant while maintaining the daily Receptionist duties. Welcoming all new home buyers and sellers, along with Real Estate Agents and Lenders. Greeting and setting up all closings for a smooth experience of the purchase or sale of their home. I have the ability to perform all tasks of the Escrow Receptionists. Answer all phone calls concerning the administrative process of the parties’ transaction; and answer real estate agents’ phone call or emails regarding the status of their pending filings. Order Title Commitments, Tax Certificates, update any Payoffs, HOA’s, and Surveys. Collect the following funds, Earnest Money, Option Fee, and Closing Costs. Prepare loan packages after a closing to be sent back to Lenders. Daily help throughout the office for whatever help is needed to have a successful work day with all pending transactions.

PREFERRED HOME SERVICES

March 2016 – August 2021

Receptionist / HR Department / Payroll Manager / Accounts Receivable & Accounts Payable Accepting customers calls, and schedule accordingly. Responsible for recruiting, screening, and interviewing service technicians and office staff. Currently using TSheets by Quickbooks for tracking each employee and the time spent at each job along with processing payroll weekly by using Intuit Online Payroll Services. Manage all incoming and outgoing bill pay for company as well with owner’s personal responsibilities. Have the duties for booking any luncheons, dinners, company Holiday parties and functions, along with any Chambers of Commerce events. All work related and personal errands for either office, owners, and co-workers. As well as upkeep of the office, organized, stock supplies, monitoring incoming and outgoing mail, responsible for any bank deposits in additional for monitoring all accounts daily. MATTHEWS & ASSOCIATES

June 2007 – April 2015

Administrative & Personal Assistance

For Attorney & Director of Operations/HR Department, Marla Briscoe My duties over those 8 years and both personal and work related in nature, such as; calendar requests for meetings, scheduling appointments, and conference calls, deadlines, hotel and travel arrangements as well as meal reservations and doctor’s appointments. Making personal purchases and bill pay, such as; donations, bills, monthly automatic withdrawals, children’s school tuitions and other related requirements. Special Event Planning such as; Birthdays, Holiday Parties, Luncheons for Employees, Attorneys, as well as Referring Attorneys and Benefits. Booking venues, arranging guest lists, creating invitations, creating name badges, arranging menus, and booking entertainment, etc. In charge of scheduling and organizing the buildings holiday decorating and tree set-up. I also assist with all HR related inquires. Set up all job postings on various university and job finding websites. Call each candidate and set up interviews to meet with the Director of Operations/HR Director, along with an Attorney. Assist with the New Employee Forms, such as; Contact Information, Direct Deposit Forms, Company Handbook, Form I-9, House Bill 300 Training (HIPAA Compliance), Form W-4, Employment-At- Will-Statement, Health Care Forms, Health & Benefits Guide. Scan all documents and create and New Client File for the firms HR Department. Moreover, I was responsible for maintaining the Employee Phone List, Case Call List, and the Employee Docket List, as well as each employees work schedules (full time and part time) law clerks, work and school schedule. Also keeping track of inventory and ordering office supplies when needed through the Office Depot website.

New Case Department / New Case Entry & Newsletter Leads for Drugs, Devices, & Birth Defect Drugs:

Recent Docket: GM Recall for the Feinberg & Non Feinberg Claims: Data entry including: Enter ALL NEW client information given. Name, DOB, SS#, Address, Role: “Minor”, “Plaintiff”, “Plaintiff Rep”, Contact Numbers & Email, Alt Case Number, DOI, Class: “ACT”, “EVL”, “TD”, “CLO”, Referred By, Assigned To, Synopsis, Source of Case, POA rec’d Date, Questionnaire rec’d Date, HIPAA rec’d Date. Checklist Items vary depending on Case Type. List and attach each document that was received thru via fax or mail, sent from various clients along with various Referring Attorneys. As well as, making numerous phone calls throughout the day, encouraging the clients to send back their “Welcome Packets” or any other imperative documents that are needed in order to move forward with their case.

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