Charles Sikoryak

** ******* ***** ****** ******, NY 10314 718-***-**** ad34mj@r.postjobfree.com

PROFESSIONAL EXPERIENCE

INDEPENDENT CONTRACTOR NOV 2004 - MAY 2005, DEC 2006 - FEB 2007, NOV 2020 - PRESENT

Contracted by various videoconferencing companies such as DarTex Technical Services, Video Insights, VCAV, and JRN Technologies to maintain, troubleshoot, install, and repair various videoconferencing endpoints. Subcontracted to companies such as AVISPL, IVCI, Carousel, Yorktel, Kinly and Locus Robotics providing audio visual, and technical services.

Consulted at Lazard, Crowell Moring, Regeneron, and Eisai to support audio, visual and videoconferencing room systems. The different platforms supported were ZOOM, WEBEX, and MICROSOFT TEAMS in conjunction with CISCO/POLY codecs.

Experience with Crestron, Extron, AMX, Shure, Biamp, Owl, Icron, Poly, Cisco, Condeco, Bright Sign, etc.

Design, configure, and install AV systems in conference rooms, training rooms, and public spaces.

Conduct site surveys to assess existing AV equipment and infrastructure.

Identify areas for improvement and propose solutions.

Ensure that all AV systems are operating effectively and troubleshoot any issues.

Train end-users on AV peripherals and their needs while providing recommendations on equipment and systems as well as being up to date with the latest trends and technologies.

Manage relationships with vendors and service providers as well as upper management.

Documentation related to AV systems, equipment inventory, wiring diagrams and configurations.

White glove service to all personnel, especially at the executive level.

15 + years of AV/IT experience in a large corporate or commercial AV vendor.

Assisted in designing and configuring AV systems.

Strong working knowledge of audio-visual system’s input and output factors.

Knowledge of projectors, displays, audio systems, video conferencing systems, and control systems.

Strong technical skills, ability to troubleshoot and resolve issues with AV systems.

Excellent communication and interpersonal skills.

Strong project management skills, with the ability to manage multiple projects.

Knowledge of industry standards and best practices related to AV systems.

Support over one hundred conference rooms at Eisai Pharmaceutical single handedly.

Involved with provisioning and commissioning various AV systems and environments.

Was certified as Video Engineer and Networks +.

UNITED NATIONS (UNOPS) New York, NY JAN 2009 – OCT 2020

VIDEOCONFERENCING TECHNICIAN

Provide conferencing service support to UNHQ clients located in Secretariat and Annex buildings.

Installation, configuration of Videoconference (VC) systems and related equipment: PCs, LAN ports, monitors, mics, PA, telephones, wireless presentation, and touch panels.

Coordinate with external, internal, technical, and administrative focal points.

Support the global VC service desk requests and process them in Event Booking Management System (EBMS).

Train clients and technical staff on EBMS and VC reservation process.

Support Video Network Operations Centre which monitors conferences for quality assurance.

Support United Nations Operations and Crisis Centre which hosts senior level meetings, crisis, and emergency response situations.

Maintain VC systems in 80+ conference rooms by performing room checks and routine maintenance.

Ensure all systems have latest software/ firmware releases, security patches and updates.

Ensure all issues or problems are accurately logged with appropriate action taken which includes remote support and/or dispatching a technician on site.

Maintain inventory of systems, configurations, maintenance schedule, and warranty expiration.

INTERNATIONAL VIDEOCONFERENCING INC (IVCI), Hauppauge, NY FEB 2007 – JAN 2009

FIELD ENGINEER

Sent to various customer locations throughout the tri-state area to resolve technical A/V issues that have surfaced.

Report all findings on site by updating and closing all work orders.

Install A/V equipment and videoconference endpoints at client locations.

Manage, service, and troubleshoot all A/V equipment such as, but not limited to Polycom, Tandberg, Getner, Clear One, Biamp, Crestron, AMX, Extron, etc.

Report AMX and Crestron programming issues to programming team and install new code enhancements.

Responsible for cable management and re-terminating cables as needed.

Deploy equipment and train numerous personnel in the use of various equipment.

Report all issues to upper management and recommend possible course of action/s.

COURTROOM CONNECT, NY, NY OCT 2005 - DEC 2006

TECHNICAL PROJECT MANAGER

Manage and support all aspects of permanent court sites in respect to wireless and wired IP networks. This may include but is not limited to assisting in the configuration of routers, switches, and access points.

Assist in configuring laptops for wireless connectivity and print services.

Implemented and deployed various pieces of equipment for streaming depositions, oral argument, and other legal matters.

Experience with Media Site Live equipment and Vbick hardware. Set up and support various meetings using our video streaming equipment and services.

Help in the post-production of video streams and burn DVD for sale to potential clients.

Deployed, troubleshoot, and maintain videoconferencing endpoints for the legal industry.

Keep inventory and maintain down equipment for all permanent court sites.

Ship and receive equipment as necessary.

Back up help desk support.

METRO CUSTOM INSTALLATIONS, BROOKLYN, NY JUNE 2005 - SEP 2005

TECHNICAL SUPERVISOR

Dispatched tech team to various sites each morning to provide home theatre installations.

Assisted with cabling of home theatres and all phases of inside wiring.

Assisted in the cabling and installation of phone systems.

Contact clients to set up appointments and follow up with previous installations and service calls.

Approved expense reports for technicians for reimbursement.

Ensure that work vehicles are fully equipped with all necessary tools and materials.

WIRE ONE TECHNOLOGIES, BOULDER, CO MAY 1998 – OCT 2004

FIELD ENGINEER / PROJECT MANAGER / DISPATCHER

Install, repair and train users on a variety of videoconferencing systems. Including audio/video bridges and inverse-multiplexers.

Managed desktop rollout projects and gave helpdesk support to end users and field staff.

Support H.320 and H.323 protocols in respect to videoconferencing.

Provided consultative services for items such as conference room A/V design that included the use of presentation and meeting tools.

Accompanied sales staff to client meetings to help the procurement of new accounts and new projects in existing accounts.

Writing of proposals as well as conducting room surveys for new equipment and installations.

Assist in the daily dispatch of field staff to their respective client’s sites. Also provided clients with help desk support.

Experience with various brands of videoconferencing systems. These include Zydacron, PictureTel, Intel, Vtel, Tandberg, Polycom and CLI videoconferencing systems. Also have knowledge with Adtran, Ascend, Teleos/Madge and Promptus Inverse-multiplexers.

Assigned to support Johnson & Johnson videoconference equipment along with room design, deployment, and integration of existing peripherals.

Managed ongoing projects and existing accounts. These include the design and implementation of custom conference rooms that integrate videoconferencing and audio/visual devices.

Experienced with Vantive application, Tandberg Global Management tool and Polycom Global Management tool.

MERRILL LYNCH, PIERCE, FENNER AND SMITH, NEW YORK, NY AUG 1991 – MAY 1998

FRAUD ANALYST / VISA DISPUTE ANALYST / CARD ISSUANCE SPECIALIST

Process client initiated fraudulent Visa disputes through strategically utilizing Visa operating rules and regulations as well as State and Federal banking regulations.

Involved with counterfeit card transactions and the elimination of future fraud activity.

Resolve fraudulent activity by various “charge backs” and “write-offs”.

Ensure provisional credits and appropriate dividend adjustments on a daily basis.

Special projects assigned.

Processed heavy volume of client-initiated disputes through strategically utilizing Visa operating rules and regulations as well as State and Federal banking regulations.

Resolved disputes through daily interaction with banks, customer service and clients.

Ensure financial balancing through daily reconciliation of ledgers.

Issued provisional credits daily with appropriate dividend adjustments.

Trained unit staff members in all aspects of dispute processing.

Responsible for the production and mailing of Merrill Lynch Visa debit cards and related material.

Assigned to assist supervisor to oversee the overall production process and ensure strict deadlines are met.

Performed quality control inspections to ensure cards were 100% accurate.

Completed management reports relating to Visa card volumes and the tracking of production downtime due to machine malfunctions.

Special projects assigned. Also assisted during high volume periods in authorizations.

PHOENIX BEVERAGE, LONG ISLAND CITY, NY FEB 1990 - JULY 1991

FIELD SALES REPRESENTATIVE

Responsible for designing advertising displays, increasing sales through promotions and introducing new items.

Established customer relations, as well as prospecting new clients and sales recordings.

EDUCATION

Marist College, Poughkeepsie, NY. 1/90- Obtained BA in Communication with concentration in Public Relations/Advertising.

REFERENCES ARE AVAILABLE UPON REQUEST

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