Pujitha Challagulla

Sr.Salesforce Developer & Administrator

LinkedIn: https://www.linkedin.com/in/pujitha-c-762bb4185/

Email: ad34m0@r.postjobfree.com

Contact: +1-267-***-****

PROFESSIONAL EXPERIENCE:

Skilled Salesforce Administrator/Developer with around 10 years of IT experience in Salesforce Development and Administration on including analysis, design, coding, testing and implementation.

3X Salesforce Certified Administrator& Developer.

Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approval Process, Reports, Dashboards, Reporting Snapshot, Tasks and Events, validation Rules, workflow, process builder, e-mail services and approval processes using customization & Apex.

Expertise in salesforce Web Services APIs like REST, SOAP and with the support of both XML and JSON used in Web apps, Built UI for Chatter, communities, or recommendations, used Chatter REST API; Bulk API, which is based on REST principles and optimized for large sets of data; SOAP API to integrate Salesforce with ERP and Finance system.

Experience with Service Cloud, FSL (Field Service Lightning), Sales Cloud, Salesforce Community cloud and Marketing Cloud Functionalities.

Good Exposure on Salesforce Community cloud by creating social platform to create branded sites by connecting customers, employees, and partners with each other.

Built reusable UI Components and pages with the lightning component framework, Designed, developed, test and deployed custom salesforce applications using Apex Classes, Controller Classes, and Methods compatible with lightning.

Strong Experience in developing the Lightning Web Components, worked on SalesforceDX, creating devhub and scratch orgs.

Experience in Using Lightning Scheduler, Einstein Activity Capture Standard for Outlook Integration.

Experience in working with Automation studio, Content Builder, Data extensions, Amp scripts, journey builder, Email Studio, Mobile studio.

Experience in Salesforce CPQ, Salesforce Billing and Revenue cloud.

Experience in building product bundles, product configuration, product methods, Quotes, Price rules, price books, Discount Schedules, orders, contracts, amendment’s, renewals, invoices, payments and credit notes, etc.

Executed workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.

Implemented Block pricing, Percent of Total, option pricing, Account based contract pricing as part of Salesforce CPQ implementation.

Implemented Salesforce CPQ Quote to Cash process, configured various product’s, setup various products rules, price books, automating the orders in this application.

Developed various conga templates using conga Quote templates, setup discount schedules, datasets for quote lines, advanced approval rules, generating contracts, Subscriptions and Renewals.

Experience in Conga Composer and built various Conga quote & invoice templates.

Hands on experience in SFDC development using the APEX classes, Visualforce, Triggers, Collections, Components, Reports, Dashboards, Force.com IDE, Eclipse, lightning flows.

Experience in using Batch Apex mainly used to collect the records that passed to the interface method execute for processing once at the Batch Apex Job. Also, Expertise with Query Locator object to retrieve the records by SOQL Queries.

Hands on experience in writing queries using SOQL and SOSL.

Developed various conga templates using conga Quote templates, setup discount schedules, datasets for quote lines, advanced approval rules, generating contracts, Subscriptions and Renewals.

Experience in Conga Composer and built various Conga quote & invoice templates.

Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader, Admin Garage, and Lexi Loader.

Proficiency in installing App Exchange applications like DocuSign, Laser credit access, Conga Composer, Dup Catcher, Mail champ, SMS Magic, Marketo.

Experience in using source control Git, COPADO & Blue canvas Visual studio, Dev Console.

Successfully achieved project goals using SDLC Methodologies like Waterfall and Agile; took active initiative in backlog grooming meetings, daily stand-ups, retrospective meetings and helped other developers, testers and programmers with troubleshooting and recovery.

TECHNICAL SKILLS:

Salesforce Technologies

Salesforce CRM, Lightning components, Sales Cloud, Marketing Cloud, Service Cloud, CPQ, Apex classes, Visualforce, Triggers, SOQL, SOSL, App Exchange, Process Builder, Standard objects, Workflow & Approvals, Reports & Dashboards, Analytic Snapshots, Case Management Automation, Custom objects, Sales Cloud, Apex Data Loader,, Workbench, Salesforce Connect, Data Security

Languages

Java, Python, Apex, DML, XML, JSON, RAML.

Salesforce Tools

Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Tools

Apex Data loader, Sublime, Mavens Mate, GitHub, Eclipse IDE Plug-in, Perforce, Jenkins, ETL- Informatica.

Database

MySQL, Mongo DB, Firebase, SOQL, SOSL

Web Technologies

HTML5, CSS3, JavaScript, AJAX, WSDL and Web Services (REST and SOAP),

Visualforce

Visualization Tools

Git, JIRA, Postman, Blue Canvas, Copado, Visual Studio, Eclipse IDE, Force.com IDE, Anypoint Studio, GitHub, Anthill

Operating Systems

Windows, Linux, MAC, Ubuntu

Software Packages

MS Excel, MS Visio, MS Project 2013, Rational Rose Enterprise Edition.

CERTIFICATONS:

Salesforce.com Certified Force.com Administrator

Salesforce.com Certified Force.com Platform Developer 1.

Salesforce.com Certified Force.com CPQ Specialist.

Gained CSM certification from scrum.org

Certified in Copado Fundamentals-I

WORK EXEPRIENCE:

VIRTAHEALTH,USA JULY 2023- TILL DATE

Sr.Salesforce Developer/Administrator

Responsibilities:

Virtahealth uses Health, sales, and service cloud in its engagement platform to created and associated with a wide variety of design and integration partners. It makes use of cloud for Diabetes Treatment, Prediabetes, Obesity and LWC to create an environment where everyone can receive the information they need at any time and on any device.

Working with Admin Team to create profiles, OWD, Implementing object and field level security bases on client requirements.

Created Web-to-case and Email-to-case, case assignment rules, Escalation rules to perform case Management (Service Cloud). Also worked on Web-to-Lead to do lead management (Sales Cloud).

Developed custom REST web service classes for integrations.

Designed and developed Apex Classes along Controller Classes Extensions and Apex Triggers.

Developed multiple Lightning Components in one Lightning Application and handled Quote configurator functionality with different Objects in one Lightning Component. (Aura and LWC).

Developed Lightning pages/components using the AURA Component framework, Lightning Design System, Lightning web components (LWC) for both Desktop and Mobile.

Experience developing solutions for the Salesforce Contract Lifecycle Management (CLM) system including X-Author for Word/Excel, development of clause libraries and contract templates.

Worked with Conga Composer to generate word, Excel and power point documents for various purposes like client documentation for product guidelines to presentation and data representation in front of future clients.

Deployed the components using COPADO (CI/CD) to the next environments, also used back promotion feature instead of sandbox refresh.

Developed custom objects, profiles, permission sets, workflow rules, quick actions, groups, validation rules, screen flows to automate business processes, apex classes, triggers.

Improved the CPU time limit to less than 5sec by implementing Queueable apex to triggers

Strong experience in using Visual Studio code, Developer Console

Implemented complete reservations project in Lightning AURA framework and Lightning Web Components (LWC) development.

Audit current security vulnerabilities and lock down systems and applications from all intrusions and exploits by implementing a robust security hardening policy plan to help mitigate risks.

Minimize vulnerability and improve and maintain an ironclad secure.

Knowledge on the Field Service Lightning mobile app how it works and aids on-site job management to a mobile workforce.

Worked closely with business partners to realize the full capabilities of Salesforce CRM.

Salesforce.com Lightning development experience for Service Cloud and Community Cloud.

Worked on remote site settings, connected app for Oauth authentication, experience on certificate-based authentication of Salesforce for external systems.

Worked with different integration issues, managed custom webservice logs in integration.

Implemented Security access to the user profiles by creating Object level security, Field level security and Record level security.

I used X-Author for excel/word to map the static clauses to respective fields in Salesforce and DocuSign for Quote approvals.

Experience working on Jitterbit Data loader for create, insert, query and bulk loader through salesforce platform.

Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.

Conga Composer was integrated with eSignature services (such as DocuSign) to expedite the document approval and signature process.

Used sandbox for testing and migrated the code to deployment instance after testing using eclipse and change set.

Worked extensively on Salesforce Community Cloud. Created various customer support communities with which customers/partners can directly with the business and upload files, any data.

Implemented Copado to improve the efficiency of salesforce release management and version control.

Experience on Salesforce Lightning Utility bar.

Experience optimising HTTP requests and replies for quicker loading times, including techniques such as content compression and HTTP caching.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Successfully optimized billing processes using Salesforce CPQ Billing, resulting in improved efficiency, accuracy, and revenue management.

Implementing the Salesforce-to-Salesforce utility to synchronize data across parent and child orgs.

Data migration and updates through the tool provided by salesforce.com and copado tools.

Design, develop and implement solutions for the Salesforce/Apttus CPQ/CLM system deployed on the Salesforce platform.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Web Components (LWC), Salesforce CPQ, Apex classes and Controllers, Service Cloud Console, HTML, ETL Informatica, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST, GIT, Jenkins.

LENNAR, USA FEB 2022- JUNE 2023

Sr.Salesforce Developer/Administrator

Responsibilities:

Lennar used sales, and service cloud in its engagement platform to created and associated with a wide variety of design and integration partners. It makes use of cloud and CPQ for order management and LWC to create an environment where everyone can receive the information they need at any time and on any device.

Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Conga Composer setups and procedures have been optimised to improve document creation speed and overall system performance.

Proficient in defining billing rules, pricing models, discount structures, and revenue recognition methods within Salesforce CPQ Billing.

Configured Various Salesforce Bundle products, features and options with specific requirements in Salesforce CPQ.

Experience in Quote-to Cash tool and CPQ integration with DocuSign.

Implemented Salesforce CPQ Quote to Cash process, configured various product’s, setup various products rules, price books, automating the orders in this application.

Worked on Salesforce CPQ (Steel brick) and created Product rules, Pricing Rules, Approval rules, Product Configuration and Product Groups (SKU). Consumed Renewal (Multi Contract Renewals) and Amender API to work on Contracting and Quoting Services.

Involved in integration of Salesforce CPQ/CLM with third-party domain (AEM) using webservices supporting team to implement the ecommerce functionality.

Proficiency in installing App Exchange applications like DocuSign, Laser credit access, Conga Composer.

Ensured proper process documentation are in place - e.g. user onboarding/offboarding (Joiner, Mover, Leaver process), association/disassociation of Salesforce & Youreka licenses, user guides for user provisioning, use of the Salesforce apps, mobility (IoT) solution etc.

Used field service lightning (FSL) to track job management of technicians.

Involved in creating account on Jitterbit and run application along with mapping of external databases and salesforce.

Designed an ironclad network and security to support the operation.

Good experience with customization of Salesforce Communities and platforms such as Market, Steel Brick.

Form building activities to configure and setup enriched forms to capture lead data used during B2B communications.

Worked on conga composer – a report building tool to generate customized and personalized reports according to the company standards in MS word, MS excel, MS PPT and pdf formats.

I used X-Author for excel/word to map the static clauses to respective fields in Salesforce and DocuSign for Quote approvals.

Experience working on Jitterbit Data loader for create, insert, query and bulk loader through salesforce platform.

Extensive experience integrating CPQ Billing with other Salesforce modules, such as Sales Cloud and Service Cloud, ensuring a seamless quote-to-cash process and streamlining billing operations.

Integrated Steel brick and Salesforce integration for automating quoting, contracting and billing process.

Used tools like TFS to keep track of time for development and maintain the tickets while work as part of BAU support team.

To generate aesthetically attractive and correct papers, I designed and customised templates in Conga Composer's template builder.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Web Components (LWC), Salesforce CPQ, Apex classes and Controllers, Service Cloud Console, HTML, ETL Informatica, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST, GIT, Jenkins.

Acoustic Technologies, USA August 2018 – Jan 2022

Salesforce Developer/Administrator

Responsibilities:

Involved in Salesforce.com application setup and customized the app to match the functional needs of business

Interacted with various business user groups for gathering the requirements for CRM implementation.

Implemented Community Cloud for customer self-service using knowledge articles and FAQs

Developed a complex functionality of a trigger that will create child’s objects which go 8 levels down and getting the field values from different application using Salesforce Integration and ETL tools.

Developed custom lightning components using SLDS, events, Lightning bundle and Lightning data service added CSS and Design Parameters that makes the Lightning component look and feel better.

Involved in Unit testing and interacted with QA team for Bug fixes

Made recommendations for enhancements and modifications to improve system usability, performance, efficiency, internal business process and reporting.

Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Proficient in managing contracts within Salesforce CPQ Billing, including contract negotiation, renewal, amendments, and utilization of contract templates and approval processes.

Proven ability to automate billing processes using Salesforce CPQ Billing, including invoice generation, payment processing, dunning management, and recurring billing cycles.

Deep understanding of revenue recognition principles and hands-on experience implementing revenue recognition rules, schedules, and reporting within Salesforce CPQ Billing.

Experience in creating modern Enterprise Lightning Apps with Lightning Components using Aura Framework with custom branding combining Salesforce Lightning Design System. Knowledge of Salesforce Lightning Web Components.

Experience in building Lightning Web Components and Events using Lightning based Components, Lightning UI Components.

Created Campaigns, Forms, Landing Pages, Layout Templates, Email templates, Generated Dynamic Email Lists, created prospects and configured custom fields.

Hands on experience in building custom lightning components on the Aura framework and Lightning Web Components using Controllers, Helpers, Design Attributes, Renderer, Handlers and Events to focus on the logic and Interaction in Lightning Applications.

The CI/CD tool reduced the complexities of merge conflicts while deploying to various environments.

Creating email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Participated in Change control board meetings and given various impact analysis as and when necessary.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Web Components (LWC), Apex classes and Controllers, Service Cloud Console, HTML, ETL Informatica, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST, GIT, Jenkins.

VHHA (Virginia Hospital & Healthcare Association),India July 2016 –June 2018

Salesforce Developer/Administrator

Responsibilities:

Actively involved with developers, involved in enhancement of business modules using Standard and Custom Objects, Formula logic, Apex classes, Test Methods and writing SOSL and SOQL queries.

Designed and developed Apex triggers, Apex classes, Custom Objects, custom layouts, workflows, approval processes, tasks, email alerts, and record types in Salesforce.com.

Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.

Strong experience in Web based pages and site design using HTML, CSS, XML, XSLT, JavaScript, Bootstrap JS, Node JS, Angular JS.

Used jQuery plugins for Drag-and-Drop, Widgets, Menus, User Interface, and Forms.

Providing support to Marketing team and other internal areas, on Marketing Cloud, managing changes, projects, and issue resolutions.

Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Salesforce User Interface.

Good at migrations and deployment of code from one environment to other using Force.com IDE deployment wizard, and Workbench Deployment Wizard also have hands on experience in ANT Migration

Designed and implemented Custom Objects, Page layouts, Visualforce pages, Triggers, validation rules, Custom tabs, and Components to suit the needs of the application.

Designed Visualforce Pages for Lightning Experience, Alternates for Java Script Codes and Shared Visualforce pages between Classic and Lightning; created many custom controllers and custom Buttons which were used in the Visualforce pages.

Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system.

Worked on a pulling data from jira, manipulating this data in excel using macros to make them salesforce data load compatible. This was used to load stories into Copado to track components related to each user story.Controlled different environments of the Salesforce org by creating sandboxes like Developer, Developer Pro, Partial copy, and Full editions; extensively used ANT Migration tool and Salesforce CLI to deploy metadata changes from Sandbox to Production Environment.

Environment: Salesforce force.com platform, HCSC, Apex, visual force, Data Loader, Chatter, Objects, Workflows, Java/ J2EE, JavaScript, CSS, DHTML, HTML5, SOAP and REST, My SQL.

Cynosure, Hyderabad, India July 2014 - June 2016

Salesforce Admin/Developer.

Responsibilities:

Designed, implemented, and deployed the Custom Apps, Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application

Worked extensively on Workflow Rules, Validation Rules, Approval Processes, Flows, Process Builder, web-to-lead, web-to-case.

Experience in managing and maintaining DocuSign templates, documents, and users

Familiarity with DocuSign REST API and SDKs

Created various profiles and configured the permissions based on the organizational hierarchy requirements

Queried salesforce.com database with SOQL & SOSL using Force.com Explorer or Workbench

Used Data Loader and Import Wizard to deal with legacy data and scheduled timely data backup operations using Apex Scheduler

Skilled in configuring CLM workflows, roles, and permissions to automate contract processes

Ability to design and generate CLM reports and dashboards to monitor contract performance and compliance

Involved in handling data migration for the objects like Users, Accounts, Leads, Contacts, Campaigns, Campaign Members, and Quotes

Used multiple Sandboxes for testing and migrated the code to the Production instance after all the test cases were cleared

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams

Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions.

Environment: Windows XP, Salesforce.com CRM, Forec.com IDE, Force.com Explorer, Demand tool, Data Loader, Visualforce, Apex, Workflows, Validation Rules, Page Layouts, Web services, JavaScript, HTML, AJAX.

EDUCATION:

University of North Texas Denton, Texas. Aug 2018-MAY 2020

Master of Science Computer Science GPA: 3.85

Gudlavalleru Engineering College India. June 2010 – April 2014

Bachelor of Technology Computer Science and Engineering GPA: 8.80

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