Customer Service Call Center

TAMEIKA CARTER

*** * *** ****** **********, PA **401 484-***-****

*.*******************@*****.***

Customer Service / Call Center / Collections

Committed to providing the highest levels of customer service

Excellent interpersonal and communication skills

Computer literate: Word, Excel, PowerPoint, QuickBooks & Outlook

Administrative skills: data entry, typing, multi-line phone, filing, faxing

Employment History

Optum, West Norriton, Pa. 5/2017 to present

Sr. Customer Service Representative for Employment Drug Testing

●Billing and payments

●Receive inbound calls and make call backs from voicemails

●Process contact

●Process adjustments for BIP report three times a month

Walmart, East Norriton, PA 9/2013 to 4/2020

Customer Service Manager

In charge of breaks and lunches

Balanced safe and tills on a daily basis

Stocking and restocking products in the store

Checking the customers out in a timely manner

Shows tremendous team and great decorum

Recordtrak, King Of Prussia, PA 8/2011 to 04/2014

Legal Customer Service Rep. - Call Center

Received in-bound calls from clients

Made out-bound calls to facilities for request follow-up

Sent legal requests via fax and mail to facilities for clients

The Carney Group, Blue Bell, PA 8/2010 to 04/2011

Contract

Enrollment Specialist - Corporate Call Center, Blue Bell, PA

Received in-bound customer calls inquiring about health plan

Provided customer support and information

Enrolled senior citizens and people with disabilities into a health plan

Data entered personal information into enrollment database

Customer Service Representative – Procall, Blue Bell, PA

Out-bound calling to customers to confirm receipt of telephone books

Data entered customer information and confirmed results

Chick-Fil-A, Norristown, PA 2/2010 to 8/2010

Cashier – Seasonal

Took and entered food orders into computerized register, filled and packaged orders and handled money and credit cards

Toys “R” Us, King of Prussia, PA 10/2009 to 1/2010

Cashier

Greeted customers, rung up and bagged merchandise, restocked items and maintained a neat and organized check-out area

Law Offices of Joel Cardis, East Norriton, PA 5/2008 to 10/2009

Collections / Legal Assistant

Maintained document files, gathered and analyzed research data to prepare for cases

Daily quota of 150 mandatory collection calls arranging debt repayment, established payment schedules and offered settlements

Reviewed delinquent account records to determine process for collection of overdue accounts

Organized work load according to degree and amount of delinquency

Received payments and posted amounts paid to customer accounts

TAMEIKA CARTER

Page 2

Commerce Bank, King of Prussia, PA 8/2007 to 5/2008

Bank Teller

Processed various account transactions, reconciled and deposited funds

Prepared cashier’s checks, personal money orders, issued traveler’s checks and exchanged foreign currency

Provided customers with account status information and promoted bank products

Balanced currency, cash and checks in cash drawer at the end of each shift

McDonald’s Restaurant, Norristown, PA 8/2006 to 11/2006

Cashier

Welcomed customers at the counter, took and filled food orders, maintained a clean workspace

Eurest Dining Services, Blue Bell, PA 9/2004 to 4/2006

Wood Dining Service, Malvern, PA 5/2003 to 2/2004

Food Service Cashier

Set up corporate cafeteria for breakfast and lunch dining and served food and beverages

Maintained a neat, orderly and sanitary kitchen and dining area

Operated cash register receiving money and making change

Internal Revenue Service, Philadelphia, PA 4/2003 to 5/2003

File Clerical – Seasonal

Filed and sorted 1040 tax forms

Data entered information used to process tax forms

Proofread tax documents for accuracy and completion

Arby’s Restaurant, Norristown, PA 11/2002 to 1/2003

Cashier

Operated computerized cash register, taking and filling food orders and providing change and receipt to customers

Suburban Woods Nursing Home, Norristown, PA 4/2000 to 3/2002

Dietary Aide

Prepared food trays for resident per their individual dietary needs and delivered them

Prepared and served fresh brewed coffee

Assisted with food preparation while following food safety and sanitation practices

Education

Lansdale School of Business, North Wales, PA 04/2013- Present

Associates Degree – Account Management

PRISM Career Institute, Philadelphia, PA 1/2007

Diploma – Business Office Administration

Norristown Area High School, Norristown, PA 6/2002

Diploma – Graduate

References Available Upon Request

Contact this candidate