Post Job Free

Resume

Sign in

Customer Service Experience

Location:
Kansas City, MO
Posted:
March 05, 2024

Contact this candidate

Resume:

Professional Summary

Skills

References

Work History

BERNARD BANDA

*** * ******** ******, ******, KS 66061 (H) 913-***-**** (C) 913-***-**** ad34lb@r.postjobfree.com I am a versatile Manager seeking a challenging position with an established company that will utilize my skills and ability to assist in the further success of the organization as well as allow further personal growth and development. Focusing on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments. Budgeting

Customer Service

Prioritizing

Multi-tasking

OrganizationInter-personal skills

Problem solving abilities Dependabilities

Computers

Budget Control

Leadership

Customer Satisfaction

REFERENCES AVAILABLE UPON REQUEST

Shred Specialist 02/2016 to Current

Shred-It – Lenexa, Kansas

Unload shredded paper, media and product from Shed-it\'s truck at the branch. Operate and maintain baling machinery at the branch. Ensure all bales are staged or loaded for shipment as required. Perform shedding operations in support of Shred-it\'s off-site program. Operate forklift,clamp truck, bobcat and perform preventative maintenance. Maintain a clean and safe working environment according to Shred-it and NAID standards. Perform weekly, monthly and yearly preventative maintenance on all equipment. Maintain a responsible approach to all security matters related to the operations. Communicate effectively with customers in a professional manner. Work with detailed accuracy in a fast pace,work well in a team environment and assist other team members willingly.

General Manager 10/2008 to 01/2016

LQ Management – Lenexa, Kansas

Oversee Hotel property, manage financial responsibility of the property including accounts receivables, payroll, hire/manage all hotel staff, Training, Inspiring and ok motivating team to create an exceptional customer experience. Marketing of property and Brand Loyalty.

Control and oversee all the financial aspects of the property, ensuring profits Creating/Analyzing/Controlling monthly and annual budgets for property profitability. Banking and cash draw management. Hiring/manage all staff and scheduling.

Training, inspiring, motivate team to create a unique and exceptional customer experience. Responsible for all guest related issues and staff concerns. Manage and control accounts receivable for the property\'s viability and profitability Maintain the total outlook of the facility and grounds Store Manager 04/2007 to 10/2008

Jiffy Lube

Accountable for the day to day operations of the store, maintaining a high level customer expectations and satisfaction, employee welfare coupled with performance, store productivity, organization, and going above and beyond the company\'s standards, for an overall jiffy lube service.

Education

Auditor 03/2001 to 04/2007

Courtyard Convention Center

Accounts reconciliation, guest relations, checking in/ checking out of guests, manning the switchboard, responsible of the night staff and insuring that the hotel was ready for conferences, the safety and the privacies of our guests, general office administration and accounts receivables.

Auditor 11/1999 to 02/2001

Comfort Inn – Merriam, KS

Reconciling accounts, checking guests in and out.

Manning the switchboard, responsible for night staff and making sure the hotel is ready for the following day\'s conferences, responsible for the safety of our guests, general office administration and accounts receivable. Bachelors: Marketing 1989

Peoples College -

Communication strategies and delivery of products and services to current and potential customers.Planning methods to determine where to market and set prices.Knowing how to respond to markets and cultures as necessary.Researching and identifying customer needs and product development.

Med Aid 1 Jackson Board of Kansas City, Missouri: 2000 Jackson Board of Kansas City - Kansas City, MO

Passing of medication to patients, ordering medication as required by attending physician.Attending to patients ADLs

- FS1 Satellite cable technician Dish Network: 2003 Dish Network - Lenexa, KS



Contact this candidate