CASSANDRA JORDAN ad34l5@r.postjobfree.com

Cleveland, TN 37311 423-***-****

EXECUTIVE SUMMARY

Professional with a well-developed and diverse skill set that adds significant value to any work setting. An energetic leader who communicates effectively is detail-oriented, a creative problem-solver, and demonstrates organizational skills.

Education

Bellevue University March 2, 2024 (anticipated graduation date)

Pursuing a bachelor’s degree in business management and leadership

Honor Roll

Wilmington University August 2022

Certificate in Human Resource Management

OSHA Safety Training for Compliance

Dean’s List

Cleveland State Community College December 2016

Associate of Applied Science Degree

Legal Administrative Assistant Honor Roll

Work Experience

Wal-Mart April 2004 - Present

Sales Associates/Front-End Cashier

Trained and coached new hires to provide instruction on department workflows, resulting in two permanent employees at the end of training.

Organizes and replenishes front stock and maintains store cleanliness.

Skilled at creating displays to promote higher sales completing cash register transactions.

Versed in greeting high-volume customers, recommending based on individual requirements, and building customer relationships.

Human Resources Management on-the-job training.

Grocery Associate, 2004-2009

Cross-trained to work in other departments.

Directing customers to goods and operating cash registers.

Coordinated projects to stock coolers and merchandise.

Wireless Dept. Manager, 2004-2009

Managed the wireless department and resolved customer complaints.

Sold cell phone service plans, phones, and accessories.

Processed online credit applications.

Increased productivity of the team with effective communication.

Case Manager Child Support Services of TN May 2019 – April 2020

Managed child support cases under federal, state, and local laws

Conducting investigations to locate absent parents, establishing paternity, and enforcing child support orders.

Experienced in interviewing intake process.

Assessed job readiness for custodians behind on payments and referred to a job coach.

Filing contempt petitions/ dismissing contempt petitions.

Cross-trained as a receptionist to answer phones, greet clients and provide information.

Program Assistant Cleveland Emergency Shelter August 2018 – November 2019

Contact churches to confirm they are bringing food for clients’ meals.

Handed out toiletries, cleaning supplies, and medication.

Prepare pillowcases for clients who come to the shelter seeking refuge from the cold and outdoor elements.

Build rapport with churches and clients.

Active listening and being empathetic toward their situation.

Paralegal Legal Aid of East Tennessee November 2018 - February 2019

Answered the phone and communicated messages to Attorneys.

Worked with attorneys exclusively on Domestic Violence cases.

Drafted and analyzed correspondence, summons, and other legal documents.

Filed motions and prepared retainers.

Legal Research and interviewing clients

Scanned files to legal server and made complex files for clients.

Checked for conflicts using Legal Server

Medical Receptionist/Call Center Rep Randstad May 2017 – November 2017

Answered the phone, took messages, and scheduled appointments.

Collected co-pays from clients and collections for bills past due.

Contacted insurance companies for benefit information and pre-authorization.

Filed client information and insurance information as directed.

Scanned files that Dr. has finished summaries on and file.

Knowledgeable of HIPPA Laws/Coinsurance, Deductibles and CPT codes

Provided quality customer service in a call center environment.

Troubleshooted product inquiries and assisted with use and care installation concerns.

Processed sales (Service plans and R+1) and earn commission.

Internship/Assistant Public Defenders Office Summer 2016 – Fall, 2016

Conducted client intake interviews to obtain information as required for Public Defender representation.

Professionally handled and kept all information confidential.

Observed attorneys while they interviewed clients for actions in their cases.

Established and maintained effective working relationships with the Judges, District Attorney's Office, Police Departments, Clerks Office, and Attorneys

Assistant Case Manager Internship/school credits CASA of Bradley/Polk County Summer 2016 - Fall 2016

Assisted Manager with case management functions.

Conducting interviews with children and families to ensure their current and future needs are being met.

Input data into CASA Manager using FileMaker Pro

Strong verbal, written, interpersonal communication, and data-entry skills, Focus on detail and accuracy.

Input client information in the main system for easy, up-to-date access of data. Maintained files and documentation regarding clients.

Receptionist Internship United Way Feb 2015 – June 2016

Assumed administrative duties in the absence of the Executive Secretary

Operated multi-line phone system, typed, made copies, opened, and routed mail, scheduled appointments, and greeted visitors.

Worked with Impact Cleveland to contain the Imagination Library database for children 0-5

Skills

Volunteerism/Training/ Certificates/Awards & Extracurricular Activities

Awarded Outstanding Senator by Student Government.

Senator-At-Large Student Government, Student Government’s Committee for appealing school grades and parking tickets

Tennessee Intercollegiate State Legislator, Senator in The House of Representatives, Secretary for the General Welfare Committee, Reporter

Select Courses: Human Resource Management, Ethics, Criminal Justice, Records Management, Spreadsheet Applications.

Toastmasters Club Public Speaking

Keynote Speaker for The Common Bond Christian Women’s Job Corps

Vice President of Common Bond

Spokesperson for the Karis Dental Clinic

Certified Professional Customer Service Representative

Volunteered for the Cleveland Apple Festival, Cleveland Emergency Shelter, United Way

Human Resource Management Course/seminar-United Way

Micro-Loans- Small Business Administration

Housing Coalition of the United Way, 2015-2019

The Refuge Career Connection- Certificate in Microsoft Word, Budgeting, Banking, Job Interviewing skills

Volunteer- Cleveland Emergency Shelter

Legal Research Platforms Legal Internet Research Public Speaker Data Entry Synergy Accounts Payable Accounts Receivable Handling Cash Proficient in Microsoft Office Suite Office Procedures Filing Maintenance Creating Legal Documents Case Management Performance Feedback Emotional Intelligence

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