Peter A. O’Brien *rd

Property/Casualty Claims Professional

1

PROFILE

Multi-faceted individual contributor and manager with more than forty years’ experience in the property casualty insurance industry. Now retired, I’m seeking a part-time position to supplement my income. I’m open to individual contributor roles. I have a preference for remote, work from home positions.

EXPERIENCE

Arbella Insurance Group, Quincy, MA (1999 - 2019)

Assistant Vice President — 4/2001 – 6/2019

Led a group of 25 - 30 business systems analysts and managers across a broad spectrum of insurance systems implementation and maintenance efforts. Also worked as an internal consultant and advisor, reporting to the COO. Senior Manager — 4/1999 – 4/2001

Led various process improvement and computer system implementation efforts. Liberty Mutual Insurance Group, So Plainfield NJ, Boston, MA, Dover/Portsmouth, NH (1999 - 2019)

Manager, Claims Systems; Dover, NH — 6/1992 -4/ 1999 Managed a group of 25 -30 business analysts and supervisors in all aspects of Claims systems development and maintenance

Claims Manager, Branch Claims Office, Lexington, MA — 7/1990 – 6/1992 Managed a full-service claim office with 20-25 claim adjusters, auto and property damage appraisers and supervisors. Responsible for claims in Auto, GL, Property and Worker’s Compensation lines of business.

Change Management Consultant/Contributor, Boston MA — 5/1988 – 6/1990 Served on a mixed team of internal and external consultants on a company-widebusiness process improvement effort.

Senior Business Analyst/Supervising Business Analyst, Boston MA — 9/1980 – 5/1988 Performed business analysis, requirements writing and testing assignments on country-wide Claims systems implementation projects.

Peter A. O’Brien 3rd

Property/Casualty Claims Professional

2

Claims Supervisor, So Plainfield, NJ— 4/1978 – 9/1980 Supervised 4- 5 claim adjusters in all aspects of casualty claim handling and adjudication including litigation, setting case reserves and overseeing settlement negotiations and litigation outcomes.

Claims Adjuster So Plainfield, NJ— 9/1976 – 4/1978 Performed claim investigations, evaluations and settlements for Auto, GL, Property and Worker’s Compensation claims.

EDUCATION

Rutgers University/Rutgers College, New Brunswick, NJ — Earned BA Degree, 1975 SKILLS

Excellent investigative and claim evaluation skills acquired through many years’ of experience in property/casualty claim handling and operational management. Systems development and maintenance experience put me in a unique position to appreciate how the claim function operates in an organization and how it relates to other insurance functions. VOLUNTEER WORK

Big Brother in Seacoast NH Big Brothers, Big Sisters Organization — 2001 - 2007 15 Hunter Place, Exeter, NH 03833

857-***-**** (cell)

ad34l2@r.postjobfree.com

See addendum for detailed work experience

Peter A. O’Brien 3rd

Property/Casualty Claims Professional

3

Detailed description of work at Arbella Insurance Group, Senior Manager and AVP roles

(1999 – 2019)

• Led and facilitated multi-department teams to formulate vision, strategy, business process design, functional priorities and development roadmaps for o Company consumer facing web site

o Printed output cost reduction and process improvement o Personal Lines operations records imaging systems o Customer Relationship Management system implementation (CRM – Microsoft Dynamics 365) for Commercial Lines Underwriting and Corporate Marketing (agency relationship management)

o Companywide implementation of Workday software

o Arbella’s proprietary Distractology program https://www.distractology.com/ o Premium payment ACH and credit card payment processing

• Led formation of companywide Data Council to

o Develop and implement of including data ownership, business and technical responsibilities, data definitions

o Data definitions and data quality standards and policies

• Led formation of companywide IT systems investment prioritization, planning and governance

o Business Case standards and approval process

o Project monitoring (scope schedule and budget), variance reporting and approval processes

• Developed and implemented Business Process design and mapping disciplines and standards o Written methodology and business process documentation guidebook with detailed output standards and step by step instructions

o Business process design training program – 3-5 day training class with instructors guide and hands on exercises

• Managed systems implementation projects

• Personal Lines operations document imaging and archiving

• Customer Relationship Management system implementation (CRM – Microsoft Dynamics 365) for Corporate Marketing

• People, Leadership skills

• Executive relationship management and coaching

• Group meeting facilitation

• Software tools skills - Microsoft Office – Word, PowerPoint, Excel Peter A. O’Brien 3rd

Property/Casualty Claims Professional

4

Detailed work experience in Property Casualty Insurance at Liberty Mutual (1976 – 1999)

• Claims Adjuster (1976 - 1978)

o Investigated, set reserves, priced and settled heavy bodily injury claims for Workers Compensation, Auto, General Liability and Medical Malpractice lines of business

o Monitored and reported on trials; conducted settlement negotiations

• Claims Supervisor (1978 - 1980)

o Supervised a group of 3-5 claims adjusters doing the work described above

• Senior Business Analyst, Supervising Business Analyst, Project Leader (1980 - 1988) o Individual contributor and supervisor focused on developing business requirements, testing, training and implementing nationwide property casualty claims systems

• Consultant (1988 - 1989)

o Individual contributor on a team of internal and external consultants focused on company-wide change management and process improvement effort.

• Claims Manager for a full-service Claim Operation office in Lexington MA (1989 - !992 o Types of claims (personal and commercial) - Auto liability and physical damage, General Liability, Homeowners (first party and liability), Workers Compensation o Staff of approximately 40 adjusters, supervisors and auto damage appraiser

• Manager, Claims Systems; Dover, NH — (1992 – 1999) o Managed a group of 25 -30 business analysts and supervisors responsible for all aspects of Claims systems development and maintenance

Contact this candidate