Account Manager Customer Service

Andy Saavedra

403-***-**** - ******************@*****.*** - www.linkedin.com/in/andysaavedraibarra/

Calgary, AB

Professional Profile

5+ years of experience as an IT Account Manager for B2B, leading business for +1 million US dollars, passionate about building lasting business relationships, through after-sales services, focused on customer satisfaction.

Achieved the acquisition of new accounts through contests and bidding for IT equipment, exceeding customer expectations, through business and sales techniques, and exceeding customer expectations.

Implemented HACCP, ISO 14000 and ISO 9001 in the Hospitality and Tourism industry, improving quality according to international standards and regulations.

English and Spanish fluently, ability to negotiate, passion for customer service, problem-solving and sales techniques.

Technical Skills

Applications & Tools: Microsoft Office Suite (Word, Excel, PPT, Outlook) ERP Oracle EBS.

Sales Techniques, ISO Quality Control.

Professional Experience

Seasonal Personal Vehicle Driver (PVD) Nov 23 - Jan 24

UPS. Calgary, Canada

Deliver packages to end customers, in seasonal part-time employment, during the Christmas season and after the New Year in the Southeast area of Calgary.

IT Account Manager Apr 2017- Jun 2020

Soluciones de Data & Tecnologia S.R.L., Peru

Sold IT solutions B2B, including Data Centers, Networks, Storage, and software. Maintaining long relationships with customers for deals between 20K USD and 1.2M USD through consultative sales.

Created business social media (Linked In, Facebook and Instagram) and led digital content creation, enhancing the company's online presence, and obtaining business opportunities derived from network visits.

Offered external consultation for clients with no cost, for obtaining future deals involving technical business services and sale of equipment for 200K.

Insurance Agent Mar 2011- Jun 2014

Rimac Seguros & Reaseguros S.A., Peru

Advised clients on savings and protection plans, tailoring policies to meet individual needs.

Recruited, maintained, and collected portfolios of exclusive clients, establishing customer loyalty.

Conducted policy quotes and provided excellent customer service, ensuring high customer satisfaction.

Quality Supervisor Aug 2006- Jan2011

BTH Hotel S.A.C., Peru

Supervised, guided, and instructed staff in Good Manufacturing Practices (GMP) and the implementation of HACCP (Hazard Analysis Critical Control Point) and ISO 14000 and 9001 standards.

Maintained compliance with ISO certification requirements and managed the comprehensive hygiene plan for the hotel's kitchen, bakery, pastry shop, and restaurant, achieving the goal of being the first hotel in Peru to obtain HACCP and ISO 14000 certification.

Experience supervising and coordinating work teams of up to 40 people per service shift.

Demonstrated ability to optimize resources to improve delivery times and reduce operation costs.

Education

Business Administration Diploma - Marketing Major. Awarded Aug 2023

Southern Alberta Institute of Technology (SAIT)

Chef in Haute Cuisine Awarded Jun 2007

Universidad San Ignacio de Loyola

Certifications:

Panel Research on Ethics. Awarded Feb 10, 2023

HubSpot Growth Driven Design Certificate. Awarded May 18, 2023

Hootsuite Platform Certification. Awarded May 30, 2023

Yellow Belt - Lean Six Sigma. Awarded Jan 19, 2024

HubSpot Email Marketing Certification. Awarded Feb 22, 2024

Advanced Branding Certificate. Awarded Feb 23, 2024

Volunteering:

ENACTUS SAIT Member of the Marketing Team (2023)

Assigned to create interest in charitable issues and relief campaigns.

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