Kimberly Hobaugh

717-***-**** ad34ke@r.postjobfree.com

* **** ****, *************, ** 17050

EXPERIENCE

Administrative Assistant

**/**** – 11/2023

GHG Homecare

• Answered phones, filed, inputted data and scanned documents

• Tracked employee pay rates, bonuses and mileage

• Monitored payroll

• Proofread newsletter and created mailers

• Assisted navigation for online training

• Maintained office equipment and supplies

• Summarized incident reports on an Excel spreadsheet

• Tracked employee state compliance

• Monitored reports for trends

Server

11/2020 – 02/2022

Blue Sky Tavern

• Provided excellent customer service

• Took food and drink orders by inputting them into a handheld POS device

• Maintained sanitary and welcoming environment for customers

• Promoted food and drink specials

Inside Sales

08/2019 – 09/2020

West Shore Home

• Completed outgoing and took incoming calls regarding window and bathroom installation

• Scheduled in-home estimates for potential customers

• Regularly attended staff meetings regarding new policies and procedures

• Verified potential customers based on demographic information and needs

• Followed script during recorded phone conversations with potential customers

• Incorporated feedback from past calls into future work performance Cleaning Technician

10/2016 – 08/2019

Tranquil Environments Maid Service

• Followed standards and procedures to maintain safe work environment

• Maintained positive relationships with all customers

• Collaborated with other cleaning technicians to ensure smooth workflow and efficient organization operations

• Followed company procedures to maintain work environment in neat and orderly condition

• Accurately read, understood, and carried out written instructions

• Provided outstanding customer service

• Communicated operational issues and changes to supervisor on regular basis Server

03/2009 – 10/2013

Nicks 114 Cafe

• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers

• Monitored guests for intoxication and immediately reported concerns to management

• Delivered orders in timely manner and corrected all issues to ensure guest satisfaction

• Checked identification to enforce age requirement for alcoholic beverages Dispatcher

12/2007 – 01/2009

Impact Satellite

• Directed all dispatching, routing, and tracking of fleet vehicles

• Maintained updated and detailed records of calls in physical and electronic database

• Responded to daily caller requests with information about assistance and timeframes

• Documented all changes in computer tracking system

• Established long-term customer relationships through prompt and courteous service

• Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors

Customer Service Representative II

01/2006 – 11/2007

Bath Fitter

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions

• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions

• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices, and upcoming company changes

• Responded to customer requests for products, services, and company information

• Provided primary customer support to internal and external customers in fast-paced environment

• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls

Co-Manager

01/2006 – 11/2006

Journeys

• Performed reviews assessing each employee's performance and developed improvement plans.

• Maintained team efficiency by strategically delegating daily activities, monitoring output, and rewarding positive contributions

• Maintained order of cash registers and store paperwork

• Received weekly shipments of merchandise

• Assisted customers with purchases of shoes, t-shirts, and accessories

• Tracked trends and suggested enhancements to both challenge and refine company's product offerings

• Visual merchandising

Ad Proofreader

12/2003 – 010/2006

The Patriot News

• Proofread ads created in house by Design Studio 812

• Download comics, television grids and mini pages for broadsheet and compact newspapers

• Created pages for newspapers in Harris system for comics and television grids

• Maintained proof files and complete status files

• Distributed proofs to advertising representatives

• Electronically sent ads through pre-flight queue checks

• Sized and cropped ads

EDUCATION

Bachelor of Arts in English

Shippensburg University of Pennsylvania

High School Diploma

Cedar Cliff High School

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