Laura Anthony

Wake Forest, NC

Cell: 704-***-****

Email: ad34kc@r.postjobfree.com

IT Director Strategic Program Manager Business & IT Alignment Program Delivery PMO Agile Governance Cloud Compliance Cyber Security Regulatory Strategic Business Partner Transformational Change Leader

Accomplished, highly experienced strategic and driven business leader with extensive PMO, Process Improvement, and Operations expertise. Strategic and innovative mindset, with the desire to react quickly, think critically, challenge the status quo, create innovative solutions, and drive transformation. Specializes in change management, builds and influences relationships, adept at financial planning and analysis, inspires, energizes, and motivates talent. Analytical strategist creates and maintains strategic forecasting models, skilled in supporting project management, creating and implementing strong plans. Fosters environment of collaboration and commitment in corporate business culture, focused on promoting business synergy and driving comprehensive business approaches that boost efficiency and proficiency, and enhance profitability.

A Program Manager who can bring strong experience delivering data management programs and a high level of strategic and organizational awareness. Who has the ability not to just drive consensus and provide direction but one that can be seen as a hands-on subject matter expert capable of delivering the data technology solutions required to solve complex business issues.

Additional areas of expertise include:

●Process Analysis & Redesign

●Project Management

●Financial & Project Accounting

●Business Analyst/System Analyst

●AWS/Cloud

●Management of Cross-Functional Teams

●System Solution Architectures

●Project & Delivery Methodologies

●Change Control Management

●PeopleSoft, SAP & Oracle Systems & Implementations

●E-Commerce/ Web/Online/SaaS

●Data Warehouse/MDM concepts

Service Delivery

EDUCATION

Project Management Professional Certified (PMP) Project Management Institute 1999 - current

ITIL v4 Foundation certification – Intermediate Axelos 2016 - current

Bachelor of Science in Business Administration (BSBA) Pepperdine University, Malibu, CA 1990 – 1992

Minor – Information Technology

Associate of Science in Business Administration (ASBA) Northrup University, Inglewood, CA 1988 – 1990

Minor – Information Technology

EMPLOYMENT HISTORY

Lenovo United States Feb 2022 – Nov 2023

Service Delivery Manager - SSG

Champions and advocates for the customer experience (voice of the customer I maintained, reviewed, and updated rapidly changing policies and procedures while managing direct reports and a global network of vendors to ensure delivery of services. Lead a team of 50+ geographically dispersed IT resources. Provides real-time and on-demand management of clients/accounts. Liaises with the sales department to win new business and drive customer renewals, growing accounts organically, by identifying opportunities for growth and driving these opportunities with the sales team. Lead Change Management work stream, including Communications and Training team. Undertakes discovery and education activities to identify opportunities to increase efficiencies across customer functions and processes. Drove high-quality operations with internal providers and outside partners by providing operational leadership to the workflow while engaging service provider teams. Regularly engaged with stakeholders (e.g., Sales leaders, C-Level, CIO) to understand the needs of the market and drive engagement. Facilitate coordination and collaboration of SMEs across function in design and ensure all processes are compliant by design.

TATA Consultancy Service (TCS) Sept 2014 – Feb 2022

Service Delivery Manager – North America (ABB) Aug 2018 – Feb 2022

Service Delivery Manager SAP - Support the CIO and O&M Lead/Senior Manager in targeted efforts improve enterprise reliability, maintainability, availability, and recoverability. These programs span multiple business functions and focus on end-to-end value chain transformation. Manage cross functional matrix team of 42 people (FTEs, Contractors, Onshore, Offshore), Staffing / Scheduling / Workload balancing, this team is leveraged across multiple accounts ranging in size from 5 to over 500 servers and devices and provides 24/7/365 coverage for our customers. Cultivation of young people (mentoring) fresh out of university so that each gets an equal footing on the team. Lead Change Management work stream, including Communications and Training team. Serve as liaison between assigned client’s cybersecurity program, Infrastructure & Data Management, and Big Data & Security service lines. Monitor, measure, and report performance and the efficiency of Big Data & Security services aligned with assigned client account. Cloud service transition projects including new installations and migrations for private and public cloud services including Microsoft Azure and AWS. Lead incident response teams to mitigate severity events. Creatively and continuously improves technology services processes.

Digital Transformation Program Manager (Bank of America) Jan 2016 – Aug 2018

Lead multiple agile and non-technical project streams within the Digital Transformation Program to deliver simplified global business processes. Intake - Prioritize, align, assess, and define project plans with key stakeholders and contract with the business on scope and delivery. Successfully deployed Application Deployment & process transformation using DevOps toolsets. Prioritization & Alignment - Provide progress updates, portfolio management, and swarming capabilities in a nimble fashion using a range of project management tools including Agile/Scrum methodologies. Lead Change Management work stream - Change Execution - Design and implement change management project plans and support the development of a bill of materials. Change Adoption - Build plans to ensure sustainability, adoption, and transfer of ownership to the business for run phase and provide resistance management.

IT Manager, Run Team – Service Delivery, Aerospace IT (Honeywell) Sept 2014 – Dec 2015

Lead multiple agile and non-technical project streams within the Supply Chain Digital Transformation Program to deliver simplified global business processes. strong understanding of API connections, carrier integrations, SQL queries, data transformation as well as technical expertise with reading JSON files. Successfully deployed Application Deployment & process transformation using DevOps toolsets. SAP, Master Database, Digital interfaces, and maintenance. Intake, Prioritization & Alignment - Provide progress updates, portfolio management, and swarming capabilities in a nimble fashion using a range of project management tools including Agile/Scrum methodologies. Change Execution - Design and implement change management project plans and support the development of a bill of materials. Change Adoption & training - Build plans to ensure sustainability, adoption, and transfer of ownership to the business for run phase and provide resistance management. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements brought about by the project.

CDI (Caesar’s Entertainment) Jan 2012 – Sept 2014

IT Program Manager, Data and Digital Security

As the IT Program Manager in the Gaming & Hospitality Industry working for Caesars Entertainment: Oversaw a business vertical IT program for the Data & Digital Security business area that was focused initially on meeting PCI-DSS compliance requirements, GAAP, regulatory and enabling improvements of the security posture for CZR enterprise through application upgrades / migrations, infrastructure changes, risk and new security technology implementations. The program included 20+ projects that required the engagement 30+ resources, and multiple third-party vendors with a total budget of $30M+ dollars. Provided leadership and governance oversight for the Anti-Money Laundering (AML) and Credit Card security technology transformation program to ensure business, IT, and external vendor partner stakeholder alignment, validation of key program deliverables and ensuring utilization of industry best practices for program execution and delivery.

Progress Energy/Duke Energy June 2009 – Jan 2012

AMI Business Lead – Smart Grid IT Application Development

Responsibilities for Program Management of a Smart Grid Demand Response, IT application development and change management program ($60m). Providing leadership and direction to IT based resources, utilizing best practice project management processes, and applying judgment and independent/critical thinking regarding how those practices are applied.

NSTEC (Dept of Energy, National Nuclear Security Admin) Aug 2005 – June 2009

Project Controls Supervisor – Engineering & Construction

Develop, maintain, and implement Project Related business analysis, business forecasting & EVMS procedures.

Implement the NSTec Earned Value Management System on projects assigned to the construction division for Nuclear & Construction Projects. Manage the Primavera (P6) Upgrade Project involving the conversion of existing P3 and P5 files, structures and data dictionaries. Communicate with user departments and prepare demand forecasts for industrial materials, commercial grade dedication and equipment required for construction and installation.

AT&T Government Solutions, Inc. Dec 2003- Apr 2005

Sr. Manager, Federal Professional Services – Contracts Division

Responsible for the administrative management of Federal & State Government Contracts. Required the use of advanced contract management skills, ability to manage complex, large-scale, multi-requirement contracts with Federal, State & Local Government agencies and commercial entities. Development and management of RFPs, RFIs, RFQs and contracts, track contract modifications.

Previous Experience to 2003

Union Bank of California Oct 2001- Dec 2003

IT Project Manager

Leads Corporation (DoD OSD Tricare Management) Aug 2000- Oct 2001

Acquisition Manager – AMS

MCI WorldCom Mar 1998- Aug 2000

Project Manager II, Master Scheduler (Government Markets)

Lockheed Martin Assembly Services Aug 1995- Mar 1998

Project Manager

Boeing Commercial Aircraft Group Mar 1993- Aug 1995

Contract & Pricing Administrator

Program Planning & Control Advisor

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