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Medical Assistant Customer Service

Location:
Chicago, IL
Posted:
March 05, 2024

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Resume:

Carlisa Smith

630-***-**** ad34k1@r.postjobfree.com Markham, IL 60428

Empathetic, effective and motivated MA/PN combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims. Im Focused motivated to deliver seamless and pleasant healthcare experience to patients. Offering 25+ year background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for examinations.

SUMMARY

• Medical Procedures

• Medical Terminology in [Languages]

• Quick Problem Solver

• Understands Mobility Assistance Needs

• Phlebotomy

• Communicating With Patient Families

• Diagnostic Procedures

• Customer Service

• STD Counseling

• Graphing Recordings on Incubators

and Freezers

• Inventory and Supply Management

SKILLS

10/2016 - Current

01/2012 - 10/2023

Medical Assistant/ PN

Woodridge Clinic Lombard, IL

• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.

• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

• Organized charts, documents and supplies to maintain team productivity.

• Cleaned and maintained medical equipment following procedures and standards.

• Responded to patient callbacks and phone-in prescription refill requests.

• Educated patients about medications, procedures and physician's instructions.

• Contacted pharmacies to submit and refill patients' prescriptions.

• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.

• Maintained fully-stocked phlebotomy cart, carrier and station.

• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.

• Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

• Attached electrodes to patients' bodies and recorded electrical impulses from heart to perform EKGs.

MEDICAL ASSISTANT/ PRACTICAL NURSE

Doctors Care Urgent Care NAPERVILLE, ILLINOIS

• Experience with both pediatric and adults with excellent patient care skills EXPERIENCE

01/2001 - 01/2013

01/1996 - 01/2001

• Multitasking while Vigilantly rooming patients, maintain/update patient charts, follow prescription protocols, notify patients, administer immunizations, blood draw, answer and route phone calls, schedule appointments and take messages, check benefits, eligibility verification and pre-authorization for patients, scan documents. CERTIFIED NURSING ASSISTANT

SPECTRUM HEALTH CARE, BOLINGBROOK ILLINOIS

• Assisted nursing staff on various units, with duties including prioritizing patient care, monitoring patient status, taking vital signs, patient grooming and bathing, conducting patient / family education and support, and other duties as needed.Entered medical data into computer system, maintained confidential records, provided patient care, and assisted with admitting, discharging, and transporting patients

• Worked Home Health

• Assisting patients with one on one care.

CERTIFIED NURSING ASSISTANT

NURSE FINDERS; EVERGREEN PARK ILLINOIS

• Assisted the staff of a facility for severely disabled children, from infants to age 21 years

• Handled emergency situations, took vitals, monitored patient condition, provided information to patients and families, and other medical duties as assigned. 05/2011

01/1997

06/1996

Licensed Practical Nurse : Nursing Science

CMK Health Care, Glendale Heights, IL

DIPLOMA

BOLINGBROOK HIGH SCHOOL, BOLINGBROOK, ILLINOIS

CERTIFIED NURSING ASSISTANT/ MA: Medical

Wilco Area Career Center, Romeoville, IL

EDUCATION AND

TRAINING

REFERENCES: Rizwan Muinddin, D.O., Umang S. Patel, M.D, Vijay C. Patel, M.D Woodridge Clinic; Woodridge, Illinois

Burku Owsue - Spectrum Health Care; Bolingbrook, Illinois REFERENCES



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