Donna Kay Boswell

**** ******** ****

Murfreesboro, TN 37128

561-***-****

ad34jw@r.postjobfree.com

Summary

Results-oriented Customer Service Representative, Executive Administrative Assistant and Sales Representative with excellent business development and social skills. Diversified experience in all facets of business. Demonstrated ability to acquire technical knowledge and skills rapidly. Innovative problem solver, able to see the business and technical sides of a problem. Proven leadership, negotiation and problem resolution abilities. Exceptional communication skills, both oral and written.

Experience

Pharma Supply, Inc. & Coast to Coast Natural Murfreesboro, Tennessee

Executive Assistant & Sales Representative 2012 - 2023

Focus on establishing new accounts via marketing trends while maintaining a close relationship with current customer base and ensuring extra revenue is achieved. Prepare daily sales reporting, process customer payments online and identify new sales techniques depending on industry. Attends weekly sales and marketing meetings via conference call.

Assist management in administrative duties, i.e. A/R payments, travel, budget, forecasting, marketing promotions, etc.

Develop customized sales techniques to successfully sell and upsell medical supply equipment to new and existing clients.

Resolve issues with delinquency and help clients bring their accounts current.

Responsible for monthly forecasting and assist with inventory control to ensure all inventory is accurate and up to date.

Plan and organize routine sales calls using inside cold calling techniques as well as outside B2B selling.

Use networking opportunities to create successful ongoing business relationships.

Coordinate and deliver sales presentations for potential clients.

Product training on newly developed items to current customer base.

Surpassed targeted sales goal for 2022.

Process return authorizations for clients.

Attends national and regional trade shows.

Prepare and submit orders to accounting on a daily basis.

Assist with setting up new accounts with EDI firm.

Responsible for retail, catalog, and e-commerce growth as well as regional and national wholesale business. Travel 10% of time presenting product line to customers such as Wal-Mart, Walgreens, Family Dollar, etc.

Assist with development of marketing promotions and SPIFF programs.

Work closely with transportation department on coordination of deliveries for Top Grossing accounts.

Responsible for training new sales representatives.

Winner of 2020 & 2021 TOP Dog Salesman Award.

Ocwen Financial Corporation West Palm Beach, Florida

Contract Management Modifications Coordinator 2009 - 2010

Execute document requests for third parties and document processing in a timely service by maintaining established standards of quality and accuracy. Proven drive, determination, and a self-disciplined approach to achieving results that meet the established criteria.

Preparation of various documents pertaining to mortgage loans, modifications and chain of title (i.e., Foreclosure / Bankruptcy affidavits, Home Affordable Modification Program agreements, assignments of mortgage, satisfactions of mortgage, power of attorneys, subordinations of lien position, partial lien releases, etc.).

Intake of modifications directly from borrowers and the preparations of modifications for recording.

Work in conjunction with other departments and third parties to execute the requests.

Review and confirm the accuracy of the requests.

Work with co-workers to assist in achieving department goals.

Exceed individual HRD standards (Monthly Goals).

Ensure all timelines are met in executing all requests.

Sears Holdings Corporation Round Rock, Texas

Senior Advocate/Escalated Customer Service Department 2009

Advised customers of the return policy regarding recent purchases. Coordinated the return or replacement of merchandise. Served as on-site trainer for new employees.

Responsible for handling escalated customer service calls with courtesy and professionalism in a timely manner.

Identified, researched, and resolved customer issues using various computer systems.

Offered concessions and negotiated with customers regarding the repair or replacement of their purchases.

Recognized, documented, and alerted acting supervisor of customer trends in calls.

Created reports tailored to return requirements and performed data analysis of outlying replacement characteristics.

Staffmark Agency-Texas Mutual Insurance Company Austin, Texas

Executive Administrative Assistant/Temporary Assignment 2008-2009

Assisted the Vice President of the Claims Department with various administrative duties. Established a new filing system for all claims.

Provided telephone coverage by answering incoming calls/directing calls to the appropriate person and/or department.

Ordered and maintained office supplies.

Responsible for the destruction of all obsolete medical statements and records.

Authored and distributed weekly Provider Image updates.

Worked closely with the Claims Adjusters by providing missing information on claims.

Scheduled weekly management meetings in various departments.

Additional Experience

3M ESPE Dental Products, OMNI Preventive Care, West Palm Beach, Florida

Marketing Administrator/Executive Administrative Assistant, 2000-2008.

Reported to the General Manager and US Marketing Manager, with added responsibility of assisting the Professional Relations and Sales Training Teams. Responsible for the coordination of 120+ field based dental conventions, symposiums and conferences held annually. My job included the timely organization of appropriate meeting materials, response dates and key coordination of product samples, various booths/displays, expense tracking, travel schedules, key opinion leader updates/follow-up, etc. Assisted in Payroll, Accounts Receivable, Accounts Payable and Taxes. Attended and drafted weekly Product and Management meeting minutes. Responsible for management schedules, i.e., expense tracking and travel/hotel arrangements. Compiled and distributed monthly budget tracking. Sorted and distributed mail. Drafted and distributed internal and external correspondences. Responsible for proofreading all marketing and sales material. Performed independent research and compiled, analyzed, and summarized results. Maintained filing system for records, files, and documentation. Outlined and compiled data for sales reports and presentations. Trained and Certified as an Internal Auditor.

Education

Lambuth University, Jackson, Tennessee, B.S., History Minor English, 2000

Professional and Social Development

Member of Phi Theta Kappa and Phi Alpha Theta National Honor Societies

Graduated High School as a North Carolina Scholar

Regular Red Cross Volunteer 1992-present

West Tennessee Vocational School, Business Administration 1995

Internal Auditor 2002-2008

Junior Achievement Participant 2002-2006

Parent Volunteer at Salem Elementary

Volunteer and member of River Oaks Community Church.

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