EVELYN ROLLINS Leesburg, FL ***** § 352-***-**** § ad34j3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

CAREER HISTORY

Ad-Vance Talent Solutions Inc / Sumter County Tax Collector July 2023 – Current Customer Service Specialist

§ Greeted customers entering the establishment, determined purpose of visit, and directed them to the correct destination

§ Resolved or escalated complaints from the public and provided excellent customer service in person or when answering calls

§ Input various data into computer using word-processing-based software and performed routine office duties Remote Care Partners - Remote July 2021 – May 2023 Customer Support Agent

§ Assisted 80+ patients daily on the set up of their devices such as blood pressure machine, HUB, glucometer, and pulse oximeter

§ Scheduled welcome calls and coordinated the right time for the patient and their dedicated registered nurse can communicate

§ Achieved 100% satisfaction with all clients when requesting to return devices or have their accounts paused

§ Coordinated the placement of tickets moving calls through 5 different categories from new calls to welcome call completed Floor Interior Services – Tampa, FL June 2020 – July 2021 Team Scheduling Coordinator

§ Created and scheduled all work orders and coordinated install start and end dates with Contractor and customers

§ Reviewed the scope of work with the customer and the Contractor and resolved any conflicts with pricing or scheduling

§ Ensured the customer were communicated with and received updates as to the estimated time of arrival for their product Duval Property Management – Tampa, FL March 2019 – Jun 2020 Property Manager

§ Managed operations to increase the value of the property of 136 units and revenue of approximately $105,000 in monthly rent

§ Liaised between landlord and perspective tenants for two lower-income properties converting 90% of potential clients

§ Scheduled and supervised a staff of 4 full time employees overseeing monthly reports, inspections, and maintenance Sears Home Improvement – Tampa, FL April 2018 – December 2018 Project Manager

§ Reviewed sales paperwork and contracts for accuracy and ensured the permit paperwork and licenses needed were obtained

§ Coordinated a measure date with the Measure Technician, placed material orders and ensured clients were updated on arrival

§ Assigned the most qualified Contractor for the job according to location of the client and the installer capacity Home Depot Interiors – Shrewsbury, MA June 2011 – July 2017 Team Scheduling Coordinator

§ Performed daily operations and administrative duties and contributed to increasing yearly revenue monthly

§ Received customer service calls, opened service tickets, ordered parts, and scheduled service

§ Audited contracts for accuracy, entered project data into CRM and Accuterm system EDUCATION

SUNY College at Old Westbury 1986

Results-oriented professional with experience achieving consistent quality results while establishing excellent rapport with customers

Exceptional motivator who strategically influences decision makers at all levels to embrace and execute the goals of the organization

Ability to multitask, prioritize and meet deadlines within highly matrixed organizations to eliminate costly inefficiencies in processes Customer Service Scheduling Problem Solving Management MS Office Suite Strategic Planning Technical Skills Communication Data Entry Budgeting Bilingual in Spanish