Jermaine Francis

**** ***** ***** ***** ********, GA 30213

Cell 404-***-**** ad34j0@r.postjobfree.com

Summary of Qualifications

An ambitious sale professional that consistently exceeds sales quotas while maximizing customer satisfaction. Aggressive closer with highly effective communication skills and high % of repeat customers. Natural competitor with ideal mix of formal business education and 10+ years of sales experience. Core Competencies include:

Market Analysis

Strong Presentation Skills

Strategic Planning

Sales Team Building and Leadership

Client Relationship Management

New Product Technology Launches

New Business Development

Negotiation

Professional Achievements

2017 (April – current) Consistently exceed monthly sales quota goals

2015 (February – June) Averaged a quota attainment of 165%

2014 (October/November) Led store in small business mix percentage - 30% penetration of total of 160% quota attainment

2011-2013 Winner Circle (over 150% to quota)

2010 Verizon Wireless Winner Circle for Assistant Manager.

2009 Lombardi Award Recipient for the Most Balanced Store for 9/12 months

2009 Top 5 Stack Ranking (Cool Springs) for Carolina/Tennessee Region

2008 Winner Circle

2004-2006 Verizon Winner Circle Award for Sales Achievement

Professional Experience

BHGRE Metro Brokers

Real Estate Agent August 2022- Present

Assist clients with the rental, purchase or sale of industrial, commercial or residential property.

Determine client’s needs and financial abilities to propose solutions that suit them.

Perform comparative market analysis to estimate property value.

Advise clients through the negotiation process to help them get maximum value for their home.

Safrapay July 2021- June 2022

Direct Sales/ Account Executive

Achieve agreed-upon sales goals and achievements on time.

Make contact with leads and set up meetings to present the company’s POS solutions and Business Banking products.

Work with team members and other departments to coordinate sales effort.

To fulfill the demands of existing/potential consumers, do a cost-benefit and needs analysis.

Analyze the potential of the territory/market and keep track of sales and progress reports.

U.S. Legal Support

December 2020- July 2021

Director of Business Development

Develop and maintain relationships with key decision makers within the legal industry throughout the U.S. as it relates to Court Reporting, Record Retrieval, Litigation Services.

Effectively place warm/cold calling, emails to build rapport within assigned account base.

Research accounts, identify key contacts, and generate an interest in our service.

Build new client base while expanding existing accounts to ensure revenue goals are achieved.

Daily usage of CRM system to document all outbound and inbound activities at the account and contact levels.

NCR Corporation January 2018 – October 2020

Inside Sales

Reach and exceed assigned sales quota by positioning NCR Silver POS systems and NCR Counterpoint to small, medium size retail companies.

Execute effective cold calling strategy, relationship development with centers of influence to accurately profile and uncover the needs and challenges for them and their business clients.

Proactively connect clients' business needs with NCR portfolio of products and services

Effectively position and recommend the right NCR products and solutions.

Strategically cross-sell into existing accounts through an understanding of NCR’s other ancillary products and solutions.

Collaborate with implementation counterparts and work daily with both internal and external channel partners, establishing and maintaining exceptional customer relations.

Mine existing and prospective clients for referral business

Echo Global Logistics February 2017 – January 2018

Client Solutions Representative

Negotiate shipping rates and services with freight carriers and shippers.

Prepare financial pricing reports to re-negotiate contracts with clients.

Schedule and track shipments and handle customer questions and concerns.

Reviews invoices and reconciles with clients and payables team for efficient payments.

Cold calling and preparation of marketing materials to attract new customers.

Train new employees on company operating systems and lead generation tools

Verizon Wireless Northpoint, GA January 2013 – October 2016

Small Business Specialist/Retail

Monitored and track daily small business sales transactions to ensure monthly quotas are met and exceeded.

Analyzed market and identify opportunities.

Attracted and retained loyal customers by building a reputation of integrity, knowledge and accountability.

Developed and implemented strategic actions to increase small business mix percentage.

Trained sales consultants on how to market new products to customer base.

Verizon Wireless Cool Springs, TN November 2010 – January 2013

Retail Sales Representative

Developed and executed sales and marketing strategies.

Consistently met and exceeded all monthly goals for sales and profitability.

Increased customer loyalty by ensuring all customers and prospective customers were treated with the highest levels of courtesy and professionalism.

Partnered with business sales manager to develop and implement strategic plans to increase small business.

Verizon Wireless Cool Springs, TN October 2008- October 2010

Retail Assistant Manager Cool Springs

Assessed individual and team performance and initiated development plans to narrow competency gaps.

Led team to meet and exceed sales quotas and managed churn.

Developed, trained, motivated and coached sales team to produce desired high performance results.

Analyzed staffing needs of the store to make hiring and promotion decisions, and initiate disciplinary action, as appropriate.

Resolved escalated customer complaints in a timely and empathetic manner.

Verizon Wireless Mt. Juliet, TN October 2003- October 2008

Retail Sr. Sales Representative

Monitored daily sales results and activities to ensure sales, retention, and compliance objectives were met.

Maintained existing customers while expanding new customer base.

Researched industry trends for wireless products and services to support new sales initiatives.

Trained new staff members on sales and marketing strategies.

Education

Middle Tennessee State University December 2002

Bachelor of Science in Business Administration with a minor in Economics and Finance

Metro Brokers November 2016

Real Estate Sales Person License

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