JAIME GALOW

Appleton, WI ***** 920-***-**** ad34ip@r.postjobfree.com WWW: Bold Profile

Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in Type industry. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. FOH /Bar Manager, 10/2022 - 12/2023

Glass Nickle Pizza – Appleton, WI

Created a welcoming atmosphere, fostering a loyal customer base and repeat business. Collaborated with kitchen team for seamless integration of food and beverage offerings. Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.

Maximized customer service by training staff, overseeing operations, and resolving issues. Closed out cash register and prepared cashier report at close of business. Kept alcoholic beverages well-stocked and organized to meet expected demands. Adhered to state laws regarding alcoholic beverage services and customer regulations. Improved customer service rankings by resolving issues quickly and accurately. Implemented drink prep procedures, significantly reducing wasted stock. Upsold daily specials and beverage promotions to exceed daily sales goals. Oversaw food preparation and monitored safety protocols. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Verified prepared food met standards for quality and quantity before serving to customers. Implemented effective inventory control systems to reduce food spoilage and waste. Maximized quality assurance by completing frequent line checks. PROFESSIONAL SUMMARY

WORK HISTORY

Managed financial aspects of the business, including budgeting, forecasting, and reporting. School District Kitchen Lead, 07/2021 - 08/2023

Chartwells Compass Group – Appleton, WI

Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines. Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.

Streamlined meal preparation processes, resulting in reduced wait times for customers. Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.

Performed regular equipment inspections to proactively address maintenance needs before impacting daily operations.

Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

Checked and tested foods to verify quality and temperature. Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.

Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

Scheduled and received food and beverage deliveries, adhering to food cost and budget. Inspected stock to identify shortages, replenish supply and maintain consistent inventory. Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

Cleaned and maintained work areas, equipment and utensils. Followed food safety practices and sanitation guidelines. Maintained composure and work quality while under stress. Removed trash and cleaned kitchen garbage containers. Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving. Stocked and rotated food items according to expiration dates. Assisted in setting up and breaking down kitchen stations. Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.

Seasoned and cooked food according to recipes or personal judgment and experience. Reduced kitchen accidents by maintaining high standards of cleanliness and organization. Lifted and carried heavy materials.

Monitored food temperature, discarding items not stored correctly. Used manual or electric appliances to clean, peel, slice and trim foods. Operated food slicers, grinders and chopper in accordance with safety guidelines. Maintained effective supply levels by monitoring and reordering food stock and dry goods. Pushed, pulled and transported large loads and objects. Trained new staff on food preparation and safety procedures. Chef Creations, 01/2021 - 04/2022

Niemuth's Southside Market – Menasha, WI

Reduced food waste with strategic menu planning and inventory control techniques. Developed innovative recipes, attracting new clientele and increasing overall sales. Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.

Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes. Optimized food preparation processes, implementing time-saving techniques without compromising quality.

Achieved cost reduction targets by negotiating with suppliers for better pricing on key ingredients. Trained kitchen staff to perform various preparation tasks under pressure. Placed orders to restock items before supplies ran out. Oversaw grill, stove, and oven, and cleaned equipment after every shift. Inventoried food, ingredient, and supply stock to prepare and plan vendor orders. Handled and stored food to eliminate illness and prevent cross-contamination. Checked freezer and refrigerator prior to each shift to verify correct temperatures. Prepared meals from scratch using authentic, popular recipes to generate repeat business. Interacted with guests to obtain feedback on product quality and service levels. Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.

Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates. Cooked memorable dishes that brought new customers into establishment. Obtained fresh, local ingredients to improve dish flavors and limit grocery costs. Coordinated with team members to prepare orders on time. Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques. Assisted with menu development and planning.

Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.

Set up and broke down kitchen for service.

Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Utilized culinary techniques to create visually appealing dishes. Implemented food cost and waste reduction initiatives to save money. Modified recipes to accommodate dietary restrictions and allergies. Developed new recipes and flavor combinations to enhance customer dining experience. Implemented successful cross-marketing strategies such as food and wine pairings. Developed close relationships with suppliers to source best ingredients. Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

Did Not Complete: Culinary Arts/ Business/ Hotel Restaurant Magmnt, 01/2006 FVTC - Appleton, WI

Bar Management

Staff Training

Customer Relations

Responsible Alcohol Service

Inventory Management

Restaurant Management

Supply Ordering

Dining Room Management

Outgoing Personality

Verbal and Written Communication

Wine and Liquor Knowledge

Customer Relationship Building

Guest Interaction

Team Leadership

Quality Control

Attention to Detail

Customer Service

Decision Making

Health and Safety

Multitasking Abilities

Organizational Skills

Vendor Relations

Upselling Techniques

Problem Solving

Time Management

Money Handling

Staff Supervision

Portion Control

Kitchen Staff Coordination

Problem-Solving

Liquor Law Compliance

Sales and Marketing

Sanitation

Supervisory Experience

Beverage Knowledge

EDUCATION

SKILLS

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