Neha Modi

412-***-****, ad34h9@r.postjobfree.com, Pittsburgh, PA

WORK EXPERIENCE:

Willis Tower Watson July 2022 – Dec 2022

Customer Service Representative (Contract Position) Pittsburgh, PA

● Accept inbound calls and e-mails from employees and their dependents on issues pertaining to their health, dental, vision, life, disability, and other insurance products and services.

● Service FSA, HSA, and 401K related questions as well. Service Link March 2020 – April 2022

Title Coordinator Pittsburgh, PA

● Created necessary reporting to effectively manage client engagement, and ensure contractual level of accuracy, including tracking real estate appraisal orders.

● Reviewed appraisal products for compliance with Fannie Mae, Freddie Mac, FHA, and others.

● Met daily production expectations, client SLA and quality standards as set by the company.

● Participated in the implementation of automated tools and technologies to create business process efficiencies.

● Trained new hires on business knowledge and operations. Valuations Operations Analyst April 2019 – March 2020

● Performed quality control analysis of valuation orders in compliance with regulatory, industry and client requirements.

● Facilitated and maintained client and vendor relationships.

● Provided clients with product and service information.

● Maintained compliance with State and Industry regulations including appraisal independence. Days Inn August 2013 – November 2017

Front Desk Manager/Office Administrator Pittsburgh, PA

● Administered day to day logistics of the hotel, including staffing, supervising, and planning.

● Directed online marketing and sales to promote the business venture.

● Created and updated records and databases with personnel, financial and other data.

● Handled resident complaints, maintenance requests and other concerns according to property-specific and company procedures.

Blue Diamond Management July 2010 – July 2013

Office Administrator Harrisburg, PA

● Performed Accounting tasks in QuickBooks.

● Operated website development and management, managing the website and updating the relevant material.

● Maintained computer networks, this included servers, computers, and network peripherals.

● Managed the Soft-Hotel software, including online reservations, accounting, and data management. EDUCATION:

South Gujarat University August 1987 – December 1990 Undergrad Gujarat, India

● Bachelor of Science in Chemistry

● Diploma in Computer Software Application

SKILLS:

● Microsoft Office (Word, Excel, Outlook,

Teams)

● Client Service

● QuickBooks

● Mortgage Servicing