Lisa R. Burks

Customer Service

ad34fb@r.postjobfree.com

276-***-****

**** **** ****** **** *******, VA, 24631

EDUCATION

IAEGER HIGH SCHOOL

Iaeger, WV

High School Diploma (May 1990)

ADDITIONAL SKILLS

Typing

Customer Service/Support

Sales

Communication

Payroll

Overcoming Objectives

Office Management

Billing

Excel & Microsoft

Medical Scheduling

Cash Handling & POS Transactions

Data Entry

Appointment Scheduling

CAREER OBJECTIVE

Hard-working professional with 19+ years of experience and a proven knowledge of retail sales, customer service, and sales management and data entry. Aiming to leverage my skills to successfully fill a Customer Service role at your company.

EXPERIENCE

MANAGER

Pizza Plus, Belcher, KY / Dec 2019 - Present

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Plan and prepare work schedules and keep records of employees' work schedules and timecards.

Review inventory and sales records to prepare reports for management and budget departments.

Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.

Schedule staff hours and assign duties.

BILLING SPECIALIST

Medical Services of America, Vansant, VA / Dec 2017 - Dec 2019

Protect the security of medical records to ensure that confidentiality is maintained.

Review records for completeness, accuracy, and compliance with regulations.

Retrieve patient medical records for physicians, technicians, or other medical personnel.

Post medical insurance billings.

Verify accuracy of billing data and revise any errors.

Operate typing, adding, calculating, or billing machines.

Data Entry

Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

Keep records of invoices and support documents.

Contact customers to obtain or relay account information.

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Complete insurance or other claim forms.

Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.

Transmit correspondence or medical records by mail, e-mail, or fax.

Appointment Scheduling

Maintain medical records, technical library, or correspondence files.

MANAGER

Dollar General, Vansant, VA / Apr 2002 - Nov 2017

Resolve customer complaints regarding sales and service.

Determine price schedules and discount rates.

Review operational records and reports to project sales and determine profitability.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Monitor customer preferences to determine focus of sales efforts.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Manage staff, preparing work schedules and assigning specific duties.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Processing payroll

REFERENCES

References available upon request

.

Contact this candidate