**** **** ******* **

PHONE 314-***-****

EMAIL: ad34f6@r.postjobfree.com

DENISE S. SCOTT

OBJECTIVE

Seeking a position with an established organization offering longevity and opportunity for growth and advancement within the Retail Industry. As a Sales Associate, my skills include but are not limited to providing excellent customer service, maintaining a positive work environment, and increasing daily sales. EMPLOYMENT

Kelly Education St. Louis MO.

Substitute Teacher/Teachers Aid/Para

March 2023-Current

● Redirect the children when needing sensory or redirections on the assignments

● Maintain clean classroom

● Help with bathrooms breaks lunch recess and bus loading

● Helping the children with daily task and life lessons

● Stepping in and assisting the teacher when classrom needs control SPECTRUM

06/22-10/22 Bridgeton MO

● Supervising the daily operations of the customer service department

● Creating a reliable customer loyalty program

● Setting customer service goals for team members and helping them reach those goals

● Interacting with customers and handling customer queries and complaints in a timely manner

● Maintaining relationships with profitable customers

● Making weekly and monthly reports and surveys

● Staying current on the latest industry trends and techniques ATT MOBILITY

August 2019-March 2022. Rantoul IL

● Supervising the daily operations of the customer service department

● Creating a reliable customer loyalty program

● Setting customer service goals for team members and helping them reach those goals

● Interacting with customers and handling customer queries and complaints in a timely manner

● Maintaining relationships with profitable customers

● Making weekly and monthly reports and surveys

● Staying current on the latest industry trends and techniques WALMART Rantoul, IL

October 2015-August 2019

Cashier/Csm

Primary contact person for consumers.

Sold wireless service plans and accessories.

Assisted customers with trouble shooting merchandise issues.

Delivered outstanding sales service retained and gained repeat customers.

Participated in promotions.

Maintained store appearance and inventory.

Created a positive work environment by providing quality customer service to both internal and external customers.

Keep abreast of current practices, company policies, rates, and products.

Processed customer sales.

Provided assistance at the fitting rooms.

Replenished merchandise as needed.

Maintained store standards.

Kept abreast of all promotions and advertisements.

Accepted payments via cash credit debit and check KCC WIRELESS CRICKET:

August 2010 – October 2015 Chicago, IL

Assistant Store Manager

Primary contact person for consumers.

Sold wireless service plans and accessories.

Assisted customers with trouble shooting merchandise issues.

Delivered outstanding sales service retained and gained repeat customers.

Participated in outside sales events and promotions.

Performed daily opening and closing procedures.

Maintained store appearance and inventory.

Created a positive work environment by providing quality customer service to both internal and external customers.

Keep abreast of current practices, company policies, rates, and products.

Performed basic janitorial duties (swept, mopped, cleaned carpet, dusted, etc.)

Processed customer sales.

Provided assistance at the fitting rooms.

Replenished merchandise as needed.

Maintained store standards.

Kept abreast of all promotions and advertisements. EDUCATION

06/08 Paul Roberson High School Chicago, IL

High School

SKILLS

Proficient in Microsoft Word, Excel, Access, Power Point REFERENCES AVAILABLE UPON REQUEST

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